Ai Support Jobs in Rochester, NY (NOW HIRING)

Mindex is looking for an AI Solutions Design Manager to lead the strategy, design, and delivery of AI and Gen­erative AI solutions that solve real business challenges and improve operational performance. This role blends hands-on technical expertise with strategic leadership — you'll guide cross-functional teams to identify high-value opportunities, architect scalable AI/GenAI systems, and drive successful adoption across the organization.

You'll be equally comfortable setting direction at the roadmap level and getting into the weeds on solution architecture, model selection, and RAG/agent design — while also serving as a trusted advisor who can translate complex AI concepts into language business leaders can act on.

Compensation

$160,000 - $180,000, plus a 20% bonus based on company performance goals.

What You'll Accomplish

• Develop and maintain an AI/GenAI vision and roadmap aligned to business goals, identifying high-value use cases across business units.
• Evaluate emerging AI technologies — LLMs, copilots, multimodal models, autonomous agents, automation platforms — and recommend practical, prioritized applications.
• Establish standards and reusable design patterns for prompt engineering, model tuning, and GenAI solution architecture.

• Lead end-to-end design of AI/ML and GenAI solutions from concept to production, translating business requirements into technical specifications, data flows, and architectures.
• Architect GenAI-powered applications such as chatbots, copilots, summarization engines, and content-generation workflows.
• Oversee development of reusable GenAI components — prompt libraries, embeddings, vector search, knowledge models, and RAG systems — and guide model selection and fine-tuning decisions.
• Partner with data engineering and IT teams to ensure solutions are scalable, maintainable, and meet enterprise standards for security, privacy, and governance.

• Manage the AI/GenAI project portfolio, including scoping, planning, resourcing, and execution.
• Lead cross-functional teams of data scientists, engineers, analysts, and business stakeholders through agile delivery cycles.
• Serve as a trusted advisor to business leaders on AI capabilities, risks, and best practices, and support change management for organization-wide adoption.

• Ensure AI/GenAI solutions meet ethical, fairness, privacy, and regulatory standards, including content filtering, hallucination mitigation, and usage guardrails.
• Define acceptable-use policies and risk frameworks for internal GenAI tools, and maintain documentation, monitoring, and lifecycle management processes.
• Oversee adoption and governance of enterprise GenAI platforms (Microsoft 365 Copilot, Azure OpenAI, GitHub Copilot, etc.) in partnership with security and infrastructure teams.

• Develop training programs on responsible AI/GenAI usage and coach teams on effective prompt engineering and human-in-the-loop workflows.
• Define KPIs to measure GenAI performance and business value, and monitor for model drift, usage patterns, hallucination rates, and user satisfaction.
• Lead continuous improvement cycles for AI/GenAI systems based on data-driven insights.

• Bachelor's or Master's degree in Computer Science, AI/ML, Engineering, Data Science, or a related field.

• 7+ years of experience in AI/ML, data analytics, or software engineering, including 3+ years leading technical teams or designing enterprise AI solutions.
• Strong understanding of machine learning, LLMs, NLP, deep learning, and automation technologies.
• Hands-on experience with modern AI platforms (Azure ML, Databricks, OpenAI, AWS, etc.).
• Proven ability to translate business needs into scalable technical solutions.
• Strong leadership, communication, and stakeholder engagement skills.

Preferred

• Experience deploying enterprise GenAI or LLM-based applications.
• Cloud certifications (Azure, AWS, GCP).
• Experience with MLOps, RAG, vector databases, and prompt engineering.
• Previous leadership experience across hybrid technical/business teams.

• Delivery of AI/GenAI solutions with measurable business impact.
• Strong adoption and satisfaction across business teams.
• Advancement of organizational AI maturity and literacy.
• Demonstrated innovation and ROI from AI-enabled transformation.

• Hybrid

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Professional Development Opportunities

• Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

• Prolonged periods sitting at a desk and working on a computer.

• No heavy lifting is expected. Exertion of up to 10 lbs.