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Ai Support Jobs in Decatur, IL (NOW HIRING)

Codvo.ai

Field Service Engineer

Texas, IL · On-site

Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland) Role Summary We are looking for an experienced L2 Desktop Onsite ...

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Ai Support information

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$43

How much do ai support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for ai support in Decatur, IL is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

What is an AI Support?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What is the easiest AI support job to get into?

An entry-level AI support role typically requires basic technical skills, such as familiarity with AI tools, customer service experience, and problem-solving abilities. Positions may involve assisting users with AI applications or troubleshooting, often requiring minimal formal certifications and offering on-the-job training.

What are the key skills and qualifications needed to thrive in the AI Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

What jobs are needed to support AI?

Supporting AI requires roles such as AI engineers, data scientists, machine learning engineers, data annotators, and AI research scientists. These jobs involve developing algorithms, managing large datasets, training models, and ensuring ethical AI deployment, often requiring skills in programming, statistics, and familiarity with AI tools like TensorFlow or PyTorch.
What job categories do people searching Ai Support jobs in Decatur, IL look for? The top searched job categories for Ai Support jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Ai Support jobs? Cities near Decatur, IL with the most Ai Support job openings:
Ai Support jobs near you

Field Service Engineer

Codvo.ai

Texas, IL • On-site

Part-time

Re-posted 29 days ago

Job description

Field Service Engineer
Job Description: L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland)
Role Summary We are looking for an experienced L2 Desktop Onsite Support Engineer to provide advanced technical support for end user devices, hardware, software, and peripheral equipment. This role requires strong troubleshooting capabilities, customer service skills, and hands-on experience supporting users in an onsite enterprise environment.
Key Responsibilities Provide onsite L2 technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware and software issues on Windows 10/11 systems. Support enterprise applications such as MS Office, Teams, Outlook, VPN clients, and business apps. Resolve escalations from L1 and work on moderately complex incidents. Perform system upgrades, asset replacements, and device setup/configuration. Assist with new hire setup, onboarding IT tasks, and workspace provisioning. Provide desk side support to VIP/Executive users. Educate users on best practices, tools, and IT policies. Maintain high customer satisfaction and strong communication. Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software deployments, updates, and patches. Validate and test system functionality after repairs or installation. Perform basic administration in: o Active Directory (password resets, unlock accounts, group membership updates) o Microsoft 365 o VPN/Token access issues Troubleshoot LAN, Wi Fi, VPN connectivity issues. Support conference room systems, audio/video equipment, and docking stations. Coordinate with network teams for site related problems. Maintain hardware inventory, device tracking, and asset documentation. Handle RMA requests and vendor coordination for hardware replacement. Update ticketing systems (ServiceNow/Jira/Remedy) with detailed notes. Follow SOPs, knowledge base articles, and update documentation where needed. Support compliance tasks and audit activities when required.
Required Skills Strong experience in desktop/laptop troubleshooting (L2 level). Expertise with Windows 10/11, Office 365, Teams, Outlook, VPN tools. Hands-on knowledge of hardware diagnostics and repairs. Basic understanding of networking (TCP/IP, DNS, DHCP). Familiarity with AD, Azure AD, and M365 user management. Experience with imaging tools (Intune/SCCM/MDT) preferred. Excellent communication and customer service skills.
Preferred Qualifications ITIL Foundation certification (nice to have). CompTIA A+, Network+, or Microsoft MD 102 certifications. Experience supporting executive/VIP users. Experience in fast-paced enterprise onsite environments.
Education Degree in IT / Computer Science / Engineering OR equivalent technical experience.
Employment Type: PART_TIME

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