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Agent Manager Jobs in Hamilton, ON (NOW HIRING)

MERANI HOSPITALITY

Front Desk Agent

Niagara Falls, ON · On-site

$18 - $20.50/hr

A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest's experience and accommodations. Hotel Front Desk Agent ...

Allstate

ALLSTATE SALES AGENT

Sault Sainte Marie, ON · Remote

CA$70K - CA$120K/yr

The Sales Agent is accountable for producing sales, marketing, and prospecting to attract and ... Build and manage your own pipeline through aggressive prospecting, cold outreach, and community ...

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Agent Manager information

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.
What are the most commonly searched types of Agent jobs in Hamilton, ON? The most popular types of Agent jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Agent Manager jobs? Cities near Hamilton, ON with the most Agent Manager job openings:
Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Relationship Manager

Eric Gruscyk - Desjardins Insurance Agent

Oakville, ON

CA$40K - CA$50K/yr

Full-time, Contractor

Re-posted 20 days ago

Job description

Relationship Manager - Desjardins Agent Team Member

Location: Oakville, ON
Type: Full Time

Position Overview:
A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Relationship Manager - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:

  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service. Specifically focused on all billing items. As a relationship Manager, you will need to manage all billing concerns, collect payments, drive to the bank to make deposits,
  • Work with the agent to establish and meet marketing goals.
  • Assist with thank you cards.
  • Assist with various seasonal promotions, events, webinars.
  • Take minutes at meetings.
  • Some small tasks assigned by Eric Gruscyk. (Personal assistant type tasks as they come up).
  • Take care of billing needs of agency (accounts receivable).
  • Booking insurance and financial apointments for Agent.
  • Charged with Social media postings for Agency (online experience).

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving
  • Dedicated to customer service
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • A eager and smart person wanting to make this Agency a better place.

Cover letter required with application.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.