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Agent Experience Partner Jobs (NOW HIRING)

Compass

Agent Experience Manager

Manhattan, KS · On-site

$13.25 - $17.50/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

Compass

Agent Experience Manager

Austin, TX · On-site

$14.75 - $19.50/hr

Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass ... Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing ...

Compass

Agent Experience Manager

New York, NY · On-site

$29 - $32/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

Compass

Associate Manager, Agent Experience

Los Angeles, CA · On-site

$90K - $100K/yr

Partner with Director of Operations and senior Compass leadership to monitor agent satisfaction and ... Experience with Zendesk and Salesforce offerings * Impeccable attention to operational detail and ...

Compass

Agent Experience Manager

Los Angeles, CA · On-site

$28 - $31/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

Compass

Agent Experience Manager

Austin, TX · On-site

$14.75 - $19.50/hr

Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass ... Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing ...

Compass

Agent Experience Manager

Seattle, WA · On-site

$33 - $35/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

Compass

Agent Experience Manager

Littleton, CO · On-site

$26 - $29/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

Compass

Agent Experience Manager

Walnut Creek, CA · On-site

$32 - $34.25/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.

Hiscox SA

Product Manager - Agent Experience

Boston, MA · On-site

$140 - $215K/hr

## Product Manager - Agent ExperienceApplyremote type: Hybridlocations: Bostontime type: Full ... Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.

Compass

Agent Experience Manager

Greenbrae, CA · On-site

$32 - $34.25/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.

Compass

Agent Experience Manager

Danville, VA · On-site

$32 - $34.25/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.

Compass

Associate Manager, Agent Experience

Los Angeles, CA · On-site

$90K - $100K/yr

Partner with Director of Operations and senior Compass leadership to monitor agent satisfaction and ... Experience with Zendesk and Salesforce offerings * Impeccable attention to operational detail and ...

Compass

Agent Experience Manager

Los Angeles, CA · On-site

$28 - $31/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

Compass

Agent Experience Manager

Coconut Grove, FL · On-site

$14.25 - $18.75/hr

As an Agent Experience Manager you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

New

Compass

Agent Experience Coordinator

Austin, TX · On-site

As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. At Compass You Will: * Serve ...

Compass

Agent Experience Manager

Ridgewood, NJ · On-site

$27 - $31/hr

As an Agent Experience Manager you are the first person our customers meet when they join Compass ... Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

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Agent Experience Manager

Manhattan, KS • On-site

Compass
See more jobs at Compassexternal

$13.25 - $17.50/hr

Other

Posted 10 days ago

Compass Real Estate rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
  • As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward
  • You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more
  • As an AEM you are passionate about your customers and delivering a world class experience
  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Qualifications
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
  • The ability to establish credibility with key agent decision-makers and influencers
  • Strong creative writing skills and eye for design
  • Ability to lift up to 25 lbs
  • Meticulous attention to detail, highly organized
  • Previous experience with live or virtual training a plus
  • Passion for supporting and serving agents trying to grow their businesses
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
  • Skilled communicator with great interpersonal skills, ability to build and manage relationships
  • Ability to work in the office during standard operating hours
  • Great listening skills, connects well with others, and is empathetic of the customer’s pain points
  • Previous experience in real estate a plus
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