Agency Operations Manager Jobs in Decatur, IL (NOW HIRING)

The Avid Ambassador serves as a full-time, field-based professional responsible for providing flexible staffing coverage to ensure continuity of patient care and operational efficiency. This individual functions as a floater—available to fill last-minute shift openings, cover vacant visits, and support field operations to improve case conversions and patient satisfaction.

In addition to direct patient care, the Avid Ambassador provides leadership and mentorship to field staff by orienting and guiding new employees, supporting their transition onto permanent cases, and modeling Avid’s standards of excellence. When not assigned to active patient care, the Avid Ambassador represents Avid in the community by supporting recruitment, marketing, and engagement initiatives to attract and retain qualified field staff such as aides and nurses.

This position is ideal for a highly adaptable, dependable, and mission-driven professional who enjoys both patient care and team development.

Reporting To: Operations Manager / Branch Manager

Wage/Hour Classification: Non-Exempt

Essential Job Responsibilities

Field Coverage & Patient Care (Primary Function)

1. Provide direct patient care in the home setting as assigned, ensuring compliance with clinical and agency standards.
2. Serve as an immediate, reliable resource to cover last-minute callouts, open shifts, and new or vacant cases.
3. Assist with the onboarding and transition of new clients and employees, ensuring smooth service initiation and satisfaction.
4. Provide leadership and field mentorship, assisting with case orientation and skill development of new employees to ensure successful case transitions and retention.
5. Support improved case conversion rates by maintaining flexibility, responsiveness, and professionalism.
6. Ensure full compliance with Electronic Visit Verification (EVV) policies in accordance with state and company requirements.
7. Accurately and timely document all visit care and activities per company policy and state regulations.

Ambassador & Recruitment Support (Secondary Function)

1. Represent Avid positively in the community as a brand ambassador, participating in events, schools, and job fairs.
2. Support recruitment and engagement of qualified field staff through referrals, networking, and outreach activities.
3. Collaborate with HR and field leadership to identify staffing gaps and recommend solutions.
4. Promote Avid’s mission, vision, and values through professional conduct and community presence.
5. Perform other duties as assigned to support agency operations and patient care.

Qualifications:

Licensure/Certification: Current certification/registration with the Licensing Board or Department in state of practice.

• Current PCA, CNA, HHA, LPN, or RN licensure.
• Must remain in compliance with all regulatory requirements and company policies.

Minimum of 1–2 years of field experience in home care, hospice, or healthcare (preferred).

CPR certification is preferred and may be required for some clients.

Must meet transportation, language, and cultural requirements specific to branch needs.

Must demonstrate a compassionate attitude toward the care of the sick, ability to read, write, and follow directions, and maturity to handle the demands of the role.

Ability to work independently, manage time effectively, and thrive in a fast-paced environment.

Proven professionalism, reliability, and commitment to exceptional patient care and customer service.

Full-time (40 hours per week) with flexible scheduling to meet agency and staffing needs.

Hours: Monday–Friday, with weekends and holidays as needed.

Travel Required: Must have a valid driver’s license, proof of insurance, satisfactory driving record, and a reliable vehicle for business use.

Bilingual (English/Spanish) preferred.

Additional Requirements: Bi-lingual – English/Spanish a plus.

ADA Requirements:

Routinely required to sit, stand, and walk in variable surfaces, including occasional climbing of ramps or stairs or the use of foot controls.

Routinely required to use hands for various tasks, including hand controls, gripping, and handling of objects.

At times, will be required to reach beyond mid-line of body, reach overhead or at chest level.

There are specific vision abilities required to perform this job, which include close, distance and peripheral vision, depth perception and ability to adjust focus.

All employees will be required to use universal safety precautions when performing their assigned tasks.

Employee must have the ability to lift, push, pull and carry a minimum of 25 pounds.

Employee must have the ability to stoop and bend up to 2.5 hours per 8-hour shift.