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Aftersales Manager Automotive Jobs (NOW HIRING)

VOLTU MOTOR INC

Aftersales Technician

Riverside, CA · On-site

$25 - $30/hr

The role combines customer support, field service, automotive repair and troubleshooting, service ... management to protect vehicle uptime, resolve field issues, maintain customer confidence, and ...

VOLTU MOTOR INC

Aftersales Technician

Riverside, CA · On-site

$25 - $30/hr

The role combines customer support, field service, automotive repair and troubleshooting, service ... management to protect vehicle uptime, resolve field issues, maintain customer confidence, and ...

Lookers

Vehicle Technician / Mechanic

Bishop, CA · Hybrid

You'll report to an experienced Aftersales Manager and benefit from ongoing support, structured development and access to manufactureraccredited training, including Hybrid & Electric pathways to ...

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$104.6K

$118K

How much do aftersales manager automotive jobs pay per year?

As of Sep 11, 2026, the average yearly pay for aftersales manager automotive in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does an aftersales manager do in the automotive industry?

An Aftersales Manager in the automotive industry is responsible for overseeing all post-sale activities, including service, repairs, parts, and customer support. Their main goal is to ensure customer satisfaction and loyalty by managing service teams, addressing customer concerns, and ensuring efficient operations. They also develop strategies to increase service revenue, maintain high standards of quality, and ensure compliance with manufacturer guidelines. Aftersales Managers play a critical role in building long-term relationships with customers and supporting business growth.

What are the key skills and qualifications needed to thrive as an aftersales manager in the automotive industry?

To thrive as an Aftersales Manager in the automotive sector, you need a background in automotive services, experience in customer service management, and typically a relevant diploma or degree. Familiarity with dealership management systems (DMS), inventory management software, and manufacturer certification programs is often required. Strong leadership, problem-solving skills, and effective communication set top performers apart in this role. These skills are crucial for optimizing aftersales operations, ensuring customer satisfaction, and driving business profitability.

What are some common challenges faced by an aftersales manager in the automotive industry, and how can they be addressed?

Aftersales Managers in the automotive sector often face challenges such as balancing customer satisfaction with profitability, managing inventory for parts and services, and ensuring consistent training for service staff. Building strong relationships with both customers and team members is essential to address these challenges. Effective communication, staying updated on the latest automotive technologies, and implementing efficient workflow processes can help overcome these obstacles and ensure a high-performing aftersales department.

What is the difference between Aftersales Manager Automotive vs Service Advisor?

AspectAftersales Manager AutomotiveService Advisor
Primary RoleOversees aftersales operations, manages teams, develops service strategiesActs as the main point of contact for customers, explains repairs, and manages service orders
Required CredentialsAutomotive service certifications, management experienceCustomer service skills, automotive knowledge, often certifications preferred
Work EnvironmentService centers, dealerships, management officesDealership service departments, customer-facing roles
Industry UsageCommonly employed in automotive dealerships and service centersFound in similar settings, focusing on customer interaction

The Aftersales Manager Automotive focuses on managing the entire aftersales department, including staff and strategy, while the Service Advisor primarily interacts directly with customers to explain repairs and manage service orders. Both roles require automotive knowledge, but the manager role emphasizes leadership and operational oversight, whereas the advisor role centers on customer service and communication.

How to be a good aftersales manager?

A good aftersales manager in the automotive industry demonstrates strong communication, leadership, and problem-solving skills to ensure customer satisfaction and loyalty. They should have a solid understanding of vehicle service processes, maintain organized records, and stay updated on technical knowledge and industry standards. Effective team management and the ability to handle customer complaints professionally are also essential for success in this role.

What does aftersales mean in the automotive industry?

Aftersales in the automotive industry refers to services provided after a vehicle is sold, including maintenance, repairs, parts replacement, and customer support. An Aftersales Manager oversees these services to ensure customer satisfaction and vehicle performance, often coordinating with technicians and parts departments.
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Aftersales Manager Automotive jobs near you
Infographic showing various Aftersales Manager Automotive job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $104,575 per year, or $50.3 per hour.

Customer Success / Aftersales Manager*in (m/w/d)

Remote

Carsale24
See more jobs at Carsale24external

Other

Posted 7 days ago

Job description

Customer Success / Aftersales Manager

Carsale24 enables private sellers to sell their used cars to the highest bidding dealer within a few days, without having to conduct complex negotiations or attend numerous viewing appointments with unknown people. Our strength lies in excellent market knowledge, digital processes, and a large network of professional car dealers.

At carmoto tectum, we welcome people of all lifestyles and cultural backgrounds. Diversity is a key to our success!

Your role:

As a Customer Success / Aftersales Manager, you are the central contact person for our customers after the sales conclusion and ensure that the entire process runs smoothly. You ensure that our customers are well taken care of even after the successful sale, coordinate the next steps, solve any challenges that arise, and ensure a positive customer experience. You combine outstanding customer orientation with a structured and solution-oriented approach. You enjoy taking responsibility, quickly recognizing problems, and finding suitable solutions together with customers, dealer partners, and internal teams.

Your tasks:

  • You support our customers after the sales conclusion and are their central contact person in the aftersales.
  • You coordinate the communication between customers and dealers and ensure that follow-up questions are efficiently resolved.
  • You identify challenges that arise early and ensure that they are efficiently resolved.
  • You support the continuous optimization of our aftersales processes, recognize problems, and solve them efficiently.

Your profile:

  • You have professional experience in a comparable position.
  • You work in a structured, reliable, and independent manner and keep an overview even with several parallel processes.
  • You are solution-oriented and enjoy not only addressing but also sustainably solving problems.
  • You enjoy working with different teams and can mediate between different interest groups.
  • You are proficient in using digital tools and new software solutions.
  • You speak German at a native level, good English skills are desirable.
  • Ideally, you have experience with cars, mobility, or the automotive sector – this is not a must.

Your advantages with us:

  • Communication on an equal footing: Flat hierarchies, short decision-making paths, and a team where your opinion counts.
  • Steil learning curve: You work with an experienced team and can develop yourself professionally and personally.
  • Development perspectives: We support you in building on your strengths and taking your next steps.
  • Attractive salary: Fair and performance-based pay.
  • Modern working atmosphere: Modern equipment, digital processes, and a motivated team.
  • Company pension scheme: We support your pension planning and your long-term financial planning.
  • Travel expense reimbursement: We support your mobility.

Become part of the team and shape the success story decisively!

We look forward to your application by email to jobs@carsale24.de or via our online form.

Apply