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Aec Customer Success Jobs (NOW HIRING)

LightTable

Customer Success Manager

Denver, CO · On-site

Partner closely with our internal AEC experts to help drive customer outcomes * Cultivate growth in ... Success Metrics Within the first 6 months, success will be measured by: * Customer onboarding time ...

Egnyte

Senior Sales Engineer - AEC

$125K - $140K/yr

You will also provide guidance to teammates to support customer success across the growing AEC scope of work. * RFx Responses: Lead the technical response for RFIs/RFPs. YOUR QUALIFICATIONS: * 4+ ...

Egnyte

Senior Sales Engineer - AEC

Draper, UT · Remote

$125K - $140K/yr

You will also provide guidance to teammates to support customer success across the growing AEC scope of work. * RFx Responses: Lead the technical response for RFIs/RFPs. YOUR QUALIFICATIONS: * 4+ ...

Egnyte

Senior Sales Engineer - AEC

Raleigh, NC · Remote

$125K - $140K/yr

You will also provide guidance to teammates to support customer success across the growing AEC scope of work. * RFx Responses: Lead the technical response for RFIs/RFPs. YOUR QUALIFICATIONS: * 4+ ...

Egnyte

Senior Sales Engineer - AEC

$125K - $140K/yr

You will also provide guidance to teammates to support customer success across the growing AEC scope of work. * RFx Responses: Lead the technical response for RFIs/RFPs. YOUR QUALIFICATIONS: * 4+ ...

Autodesk

Customer Success Manager, Forma

Denver, CO · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager, Forma

Phoenix, AZ · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager, Forma

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager, Forma

San Francisco, CA · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager, Forma

OR · On-site +1

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager, Forma

Plano, TX · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager, Forma

San Francisco, CA · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager, Forma

Portland, OR · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Esri

Sr. Account Manager - AEC

You'll work closely with a team that helps our new and existing AEC customers optimize and expand ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...

Tekion Corp

Customer Success Manager

... AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC ... The Customer Value Manager is the primary owner of the customer relationship and long-term success ...

Esri

Sr. Account Manager - AEC

Redlands, CA

You'll work closely with a team that helps our new and existing AEC customers optimize and expand ... At Esri, we are committed to our customers and their success. It is a place for you to do your best ...

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Aec Customer Success information

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$32.5K

$83.1K

$140K

How much do aec customer success jobs pay per year?

As of Sep 13, 2026, the average yearly pay for aec customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is an AEC Customer Success role?

AEC Customer Success roles focus on ensuring clients in the Architecture, Engineering, and Construction (AEC) industry successfully use a company's products or services. Professionals in these roles act as a bridge between the company and its clients, providing onboarding, training, ongoing support, and tailored solutions to maximize customer satisfaction and retention. They often work closely with sales, product, and technical teams to address client needs, resolve issues, and gather feedback for product improvement. AEC Customer Success specialists need a strong understanding of both the industry and the technology solutions offered by their company.

How does an AEC Customer Success professional collaborate with project teams and clients to ensure successful software adoption?

AEC Customer Success professionals work closely with both internal project teams and external clients to facilitate the successful implementation and ongoing use of architecture, engineering, and construction (AEC) software solutions. They often coordinate training sessions, provide technical support, and gather feedback to relay to product teams for improvements. Regular check-ins and proactive communication are essential to anticipate challenges, address user concerns, and maximize client satisfaction. This collaborative approach helps build strong relationships, ensures clients achieve their desired outcomes, and often leads to long-term partnerships.

What are the key skills and qualifications needed to thrive as an AEC Customer Success professional?

To thrive as an AEC Customer Success professional, you need a solid understanding of architecture, engineering, and construction industry practices, along with experience in client management or account support. Familiarity with industry-specific software like Autodesk, BIM tools, and CRM platforms is typically required. Strong communication, problem-solving, and relationship-building skills help you address client needs and foster long-term partnerships. These skills ensure clients achieve success with your solutions, driving satisfaction and retention in a competitive industry.

What are popular job titles related to Aec Customer Success jobs?

For Aec Customer Success jobs, the most frequently searched job titles are:

Customer Success Manager

Denver, CO • On-site

LightTable
See more jobs at LightTableexternal

Other

Medical, PTO

Posted 23 days ago

Job description

About the Company
LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex, multi-party workflows that define how data centers and large commercial projects are designed and built. We recently closed our Series A led by Innovation Endeavors and are in active enterprise deployments with some of the largest GCs and data center builders in the country.
We move fast, we care about leverage, and we build with AI. We do this not just for our customers, but internally too. You'll find a hard working team that will give you an incredible opportunity to quickly grow in your career.
What You'll Do
  • Build the customer success function from scratch: design playbooks, onboarding frameworks, and escalation processes before headcount grows.
  • Own onboarding end-to-end. Once a contract is signed, you're in - working hand-in-hand with the AE to bring the right people on, set the tone, and make sure every client's first (and all subsequent) experiences with LightTable earns their trust.
  • Align on outcomes, not just timelines. Define and communicate what success looks like for each client - tied to the specific reasons they bought LightTable - and build a shared roadmap to get there.
  • Run regular check-ins that go beyond status updates. Ask the hard questions: are you seeing the results you expected? Is this working for your team? Work with your colleagues to close the gap when the answer is no.
  • Monitor relationship health in partnership with the Account Executive. Stay close to usage patterns, stakeholder engagement, and client sentiment, and act before small issues become big ones.
  • Be the voice of the customer back to LightTable. Turn client experiences, friction points, and wins into clear, actionable input that shapes our product and roadmap.
  • Partner closely with our internal AEC experts to help drive customer outcomes
  • Cultivate growth in established partnerships. Spot emerging stakeholders and internal groups to maximize net retention and revenue expansion.
Success Metrics
Within the first 6 months, success will be measured by:
  • Customer onboarding time and time-to-first-value for new accounts
  • Net retention and expansion revenue across the customer base
  • Number of structured feedback loops delivered back to product and engineering
  • Playbooks and processes documented; build with a mix of AI tools and human talent
  • Overall customer satisfaction (NPS / CSAT)
What We're Looking For
  • Experience: 5-10 years in customer success at a B2B SaaS / technology company,
  • Builder mindset: You've inherited nothing and built something, including playbooks, processes, onboarding flows, and you can talk about where it went well, and where it failed, but you fixed it.
  • AI-native approach: You have a genuine curiosity about how AI is reshaping construction and a desire to help clients adopt it. You think in systems before you think in headcount.
  • Commercial instincts: You understand that CS is a revenue function. You know how to spot expansion signals, account risk signals, and partner effectively with sales.
  • Relationship builder: You understand that CS is about building relationships deeper across organizations. You know how to get in front of other groups within the organization to grow multi-stakeholder buy-in.
  • Communication: Whether you're writing a success plan for a client or a product brief for an engineer, you communicate clearly. You also know when it is best to speak in person or by phone and you take the initiative to do that.
Nice to Have
  • Experience in or adjacent to the construction industry.
  • Experience working at or building within an early-stage startup.
Why Join LightTable AI?
  • Be part of building an AI-first product alongside world-class engineers and experienced founders.
  • Ground-floor opportunity with meaningful equity in a fast-growing company.
  • Real impact - we are partnering with some of the largest developers in the country to improve housing affordability.
  • Benefits: Comprehensive healthcare, equity grants, take-what-you-need PTO, and a collaborative, mission-driven culture.

LightTable participates in the federal E-Verify program. As required, we will verify the identity and employment eligibility of all newly hired employees through E-Verify.

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