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Aec Customer Success Jobs (NOW HIRING)

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

Autodesk

Business Customer Success Manager

Atlanta, GA · On-site

$72K - $128K/yr

... Business Customer Success Manager (CSM) plays a strategic role in driving measurable business ... This role is ideal for someone who understands the unique challenges of construction and AEC ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

Autodesk

Business Customer Success Manager

Boston, MA · On-site

$72K - $128K/yr

... Business Customer Success Manager (CSM) plays a strategic role in driving measurable business ... This role is ideal for someone who understands the unique challenges of construction and AEC ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

To Gal llc

Customer Success Manager

Act as the primary point of contact for a portfolio of customers Customer Support and Success ... Experience in construction tech or working with AEC clients is a plus What We Offer * Base salary ...

Autodesk

Customer Success Manager, Forma

Construction Customer Success Manager As Construction Customer Success Managers, we retain and ... Experience with AEC workflows and awareness of BIM solutions focused on Construction * Previous ...

Autodesk

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the ... BA/BS in Technology Management, Engineering, Industrial Engineering, Manufacturing, an AEC-O ...

Autodesk, Inc.

Customer Success Manager

Portland, OR · On-site

... AEC-O discipline, Business, or a related field, or equivalent practical experience 5+ years of ... customer success, strategic account management, implementation, consulting, support, or an ...

Autodesk

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the ... BA/BS in Technology Management, Engineering, Industrial Engineering, Manufacturing, an AEC-O ...

Autodesk, Inc.

Customer Success Manager

Portland, OR · On-site

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the ... BA/BS in Technology Management, Engineering, Industrial Engineering, Manufacturing, an AEC-O ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

Partner closely with our internal AEC experts to help drive customer outcomes * Cultivate growth in ... Success Metrics * Customer onboarding time and time-to-first-value for new accounts * Net retention ...

LightTable

Engagement Manager

Denver, CO · On-site

$130K - $145K/yr

... AEC specialists and our product and engineering teams to make each client successful. Think of it as part customer success, party management consultant, taking a product and driving real value with ...

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Aec Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do aec customer success jobs pay per year?

As of Sep 13, 2026, the average yearly pay for aec customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is an AEC Customer Success role?

AEC Customer Success roles focus on ensuring clients in the Architecture, Engineering, and Construction (AEC) industry successfully use a company's products or services. Professionals in these roles act as a bridge between the company and its clients, providing onboarding, training, ongoing support, and tailored solutions to maximize customer satisfaction and retention. They often work closely with sales, product, and technical teams to address client needs, resolve issues, and gather feedback for product improvement. AEC Customer Success specialists need a strong understanding of both the industry and the technology solutions offered by their company.

How does an AEC Customer Success professional collaborate with project teams and clients to ensure successful software adoption?

AEC Customer Success professionals work closely with both internal project teams and external clients to facilitate the successful implementation and ongoing use of architecture, engineering, and construction (AEC) software solutions. They often coordinate training sessions, provide technical support, and gather feedback to relay to product teams for improvements. Regular check-ins and proactive communication are essential to anticipate challenges, address user concerns, and maximize client satisfaction. This collaborative approach helps build strong relationships, ensures clients achieve their desired outcomes, and often leads to long-term partnerships.

What are the key skills and qualifications needed to thrive as an AEC Customer Success professional?

To thrive as an AEC Customer Success professional, you need a solid understanding of architecture, engineering, and construction industry practices, along with experience in client management or account support. Familiarity with industry-specific software like Autodesk, BIM tools, and CRM platforms is typically required. Strong communication, problem-solving, and relationship-building skills help you address client needs and foster long-term partnerships. These skills ensure clients achieve success with your solutions, driving satisfaction and retention in a competitive industry.

What are popular job titles related to Aec Customer Success jobs?

For Aec Customer Success jobs, the most frequently searched job titles are:

Business Customer Success Manager

Portland, OR • On-site

Autodesk
Software Development • 10K+ employees
Learn more about Autodeskexternal

$72K - $128K/yr

Full-time

Posted 24 days ago

Key responsibilities

  • Own the post-sale customer relationship for an assigned portfolio of customers

  • Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes

  • Monitor product usage, customer health signals, and engagement data to proactively mitigate risk and identify growth opportunities

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Requisition ID #

26WD99167

Position Overview

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This role owns the post-sale customer relationship across the "Onboard," "Use," and "Extend" stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.

You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growthobjectives.

This role is ideal for someone who understands the unique challenges of construction and AEC organizations - including project-based workflows, digital transformation efforts, and evolving delivery models - and can translate Autodesk capabilities into tangible business impact.

You willoperatewithin a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as thevoice of the customer and ensuring long-term customer health.

Responsibilities

  • Own the post-sale customer relationship for an assigned portfolio of customers

  • Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry-specific challenges

  • Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes

  • Establish success metrics and track progress through regular business reviews and strategic planning sessions

  • Monitor product usage, customer health signals, and engagement data -leveragingCustomer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities

  • Identifyand support at-risk accounts through targeted adoption and enablement strategies

  • Document and articulate customer value realization through business cases and success stories

  • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth

  • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Minimum Qualifications

  • Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles

  • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes

  • Experience building mutual success plans, business cases, or documented account strategies

  • Experience working with complex organizations managing multiple priorities and stakeholders

  • Strong executive-level communication and presentation skills

  • Customer-first mindset with high emotional intelligence

  • Ability to prioritize and manage multiple complex accounts simultaneously

  • Proven ability to collaborate across internal and external stakeholders

Preferred Qualifications

  • Experience within the Construction, Architecture, Engineering, or broader AEC industry

  • Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives

  • Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies

  • Familiarity with usage analytics, health metrics, and value realization reporting

  • Experience working in a partner-led or channel ecosystem

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.


Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging


In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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