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Aec Customer Success Jobs (NOW HIRING)

4M Analytics

Customer Success Manager, AEC

Austin, TX · On-site

As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our ...

OpenAsset - Axomic Ltd.

We have experience training people from the AEC industry without SaaS experience who are interested ... Customer Success Manager Skills and Experience * Experience in the AEC industry is our top priority ...

Axomic Ltd

Customer Success Manager

Manhattan, NY · On-site

$85K - $115K/yr

We have experience training people from the AEC industry without SaaS experience who are interested ... Customer Success Manager Skills and Experience * Experience in the AEC industry is our top priority ...

Axomic Ltd

Customer Success Manager

Manhattan, NY · On-site

We have experience training people from the AEC industry without SaaS experience who are interested ... Customer Success Manager Skills and Experience * Experience in the AEC industry is our top priority ...

Axomic

Customer Success Manager

Manhattan, NY · On-site

We have experience training people from the AEC industry without SaaS experience who are interested ... Customer Success Manager Skills and Experience * Experience in the AEC industry is our top priority ...

OpenAsset

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager (CSM) We are seeking a Customer Success Manager (CSM) to join our Customer ... We have experience training people from the AEC industry without SaaS experience who are interested ...

Socket.dev

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co‑create and execute Customer Success Plans that define success criteria, adoption milestones ...

Autodesk

Business Customer Success Manager

Denver, CO · On-site

$72K - $128K/yr

... Business Customer Success Manager (CSM) plays a strategic role in driving measurable business ... This role is ideal for someone who understands the unique challenges of construction and AEC ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

Socket.dev

Business Customer Success Manager

Denver, CO · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co‑create and execute Customer Success Plans that define success criteria, adoption milestones ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

... Business Customer Success Manager (CSM) plays a strategic role in driving measurable business ... This role is ideal for someone who understands the unique challenges of construction and AEC ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

... Business Customer Success Manager (CSM) plays a strategic role in driving measurable business ... This role is ideal for someone who understands the unique challenges of construction and AEC ...

Autodesk

Business Customer Success Manager

Denver, CO · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

Autodesk

Business Customer Success Manager

Denver, CO · On-site

$72K - $128K/yr

This role is ideal for someone who understands the unique challenges of construction and AEC ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

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Aec Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do aec customer success jobs pay per year?

As of Sep 13, 2026, the average yearly pay for aec customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is an AEC Customer Success role?

AEC Customer Success roles focus on ensuring clients in the Architecture, Engineering, and Construction (AEC) industry successfully use a company's products or services. Professionals in these roles act as a bridge between the company and its clients, providing onboarding, training, ongoing support, and tailored solutions to maximize customer satisfaction and retention. They often work closely with sales, product, and technical teams to address client needs, resolve issues, and gather feedback for product improvement. AEC Customer Success specialists need a strong understanding of both the industry and the technology solutions offered by their company.

How does an AEC Customer Success professional collaborate with project teams and clients to ensure successful software adoption?

AEC Customer Success professionals work closely with both internal project teams and external clients to facilitate the successful implementation and ongoing use of architecture, engineering, and construction (AEC) software solutions. They often coordinate training sessions, provide technical support, and gather feedback to relay to product teams for improvements. Regular check-ins and proactive communication are essential to anticipate challenges, address user concerns, and maximize client satisfaction. This collaborative approach helps build strong relationships, ensures clients achieve their desired outcomes, and often leads to long-term partnerships.

What are the key skills and qualifications needed to thrive as an AEC Customer Success professional?

To thrive as an AEC Customer Success professional, you need a solid understanding of architecture, engineering, and construction industry practices, along with experience in client management or account support. Familiarity with industry-specific software like Autodesk, BIM tools, and CRM platforms is typically required. Strong communication, problem-solving, and relationship-building skills help you address client needs and foster long-term partnerships. These skills ensure clients achieve success with your solutions, driving satisfaction and retention in a competitive industry.

What are popular job titles related to Aec Customer Success jobs?

For Aec Customer Success jobs, the most frequently searched job titles are:

Customer Success Manager, AEC

Austin, TX • On-site

4M Analytics
Software Development • 51 - 200 employees
Learn more about 4M Analyticsexternal

Other

Re-posted 10 days ago

Job description

Customer Success Manager

4M is the utility data platform for infrastructure intelligence, on a mission to do for the world below ground what Google Maps did for the world above. By leveraging proprietary data and AI, verified by geospatial experts, we map subsurface infrastructure to help leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv, we are a Series B company backed by top-tier VCs.

4M helps AEC firms identify utility risk earlier, keep crews safer, and deliver projects on time and on budget. As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our largest enterprise relationships.

This is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will establish yourself as a trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback, adoption blockers, and account risk.

Key Responsibilities
  • Own the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption.
  • Lead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with complex, multi-stakeholder buying groups.
  • Build and maintain strategic relationships with project-level users up through executive sponsors at large engineering and construction firms.
  • Identify expansion opportunities within existing accounts and partner cross-functionally with Sales and AE teams to convert them.
  • Systematically track account health and usage to proactively flag and mitigate churn risks.
  • Serve as the internal voice of the customer, feeding insights into the product roadmap and deal strategy.
Requirements

Required Qualifications

  • 3+ years of Customer Success experience in the Construction-tech, AEC, or infrastructure software space.
  • Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
  • Experience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations.
  • Excellent communication skills with the ability to operate credibly with VP- and C-level stakeholders.
  • An analytical mindset; comfortable working in dashboards to track usage patterns & act on what the data shows.

AI-First Mindset

We are building an AI-first engineering and success culture, and we're looking for Customer Success Managers who are genuinely excited about working this way. You don't need to arrive with a fully formed AI workflow but you should have the curiosity and the drive to develop one.

This means you have genuine enthusiasm for using AI tools (e.g. Claude) to work faster and smarter in day-to-day CS work, seeing AI as a multiplier of your craft and the value you deliver to customers.

Preferred Qualifications (not required!)

  • Familiarity with SUE (Subsurface Utility Engineering), GIS, or CAD and civil/utility engineering workflows.
  • Experience at a high-growth SaaS company scaling from mid-market into enterprise.

Logistics

  • Reporting: This role reports directly to our Head of AEC, offering significant visibility and strategic alignment within the organization.
  • Travel: Expect approximately 15-30% travel to engage with our key enterprise accounts and partners on-site.
  • Compensation: We offer a competitive package with an expected OTE range of $120,000-$160,000, designed to reward the impact and growth you bring to 4M. Final OTE within this range is determined by factors such as geographic location, relevant experience, and role-specific skills.

Apply