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Adt Security Customer Service Jobs (NOW HIRING)

ADT Security Services

Service Technician

Shelton, CT

$21.29 - $39.43/hr

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

ADT Security Services

Service Technician

Columbia, MD

$19.53 - $36.27/hr

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

ADT Security

Residential Sales Representative

Tempe, AZ · On-site

Company Description ADT LLC is a leading provider of security and automation solutions for homes ... ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer ...

ADT Security Services

Service Technician

Boise, ID

$18 - $33.43/hr

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

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Adt Security Customer Service information

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How much do adt security customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for adt security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

Is working for ADT worth it?

Working as an ADT Security Customer Service representative involves handling customer inquiries, troubleshooting security systems, and providing support via phone or online channels. The role typically requires good communication skills, patience, and familiarity with security technology, with shifts often including evenings and weekends. Compensation and job satisfaction can vary based on location and experience.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

How much do ADT employees get paid?

ADT Security Customer Service representatives typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. Salaries can vary based on the role, with additional benefits such as training and opportunities for advancement.

What skills are needed to work at ADT?

To work as an ADT Security Customer Service representative, strong communication and problem-solving skills are essential. Knowledge of security systems, customer service experience, and the ability to work in a fast-paced environment are also important. Basic computer skills and a high school diploma or equivalent are typically required.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service Representative, and why are they important?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.

Does ADT work from home?

For an ADT Security Customer Service role, working from home may be available depending on the company's policies and the specific position. Typically, these roles require remote communication skills and may involve using customer service software from a home office setup. Availability of remote work can vary by location and job requirements.
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Adt Security Customer Service jobs near you
Infographic showing various Adt Security Customer Service job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Contract, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Service Technician - Intermediate

Service Technician - Intermediate

ADT Security Services

Elmsford, NY • On-site

$23 - $31/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted yesterday

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

37th of 108 rated security

Job description

Company Overview:

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.

Position Summary                        

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system.  The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections. 

  • Locate and alleviate trouble with damaged equipment or wiring. 
  • Readjust equipment, repair or replace inoperative equipment and test for operation. 
  • Read blueprints, building and electrical plans in order to complete equipment repairs. 
  • Prepare trouble order forms to report temporary repairs. 
  • Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications - External

Education/Certification:                         

  • High school diploma or GED.
  • Nicet Level 3 Certification preferred.

Experience:

  • Minimum 8 years experience installing and inspecting/repairing ADT or comparable product

Skills:

  • Excellent communication skills.
  • Valid driver's license required. 
      

Pay and Benefits Disclosure

The pay range for this role is $23.00-$31.00 (plus commission, where necessary) per hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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