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Adt Security Customer Service Jobs (NOW HIRING)

Bulldog/ADT Residential Security Services

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ADT Security Installation Technician

Dallas, TX · On-site

$95K - $115K/yr

Bulldog/ADT security services is a top 3 national ADT dealer with over 25 years of Alarm Industry Experience, is committed to providing our customers, with the highest quality of scientific ...

ADT

Security Patrol Officer

Chatsworth, CA · On-site

$23/hr

At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...

ADT

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Solutions Advisor

Westmont, IL · On-site

$2.7K - $8.0K/mo

... customer needs. * Present and demonstrate ADT security, smart home, video surveillance, and ... services that help protect life and valuables, whether at home, your business or on the go. And as ...

ADT

Solutions Advisor

Albuquerque, NM · On-site

$2.7K - $8.0K/mo

... customer needs. * Present and demonstrate ADT security, smart home, video surveillance, and ... services that help protect life and valuables, whether at home, your business or on the go. And as ...

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How much do adt security customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for adt security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service representative?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.
More about Adt Security Customer Service jobs
What cities are hiring for Adt Security Customer Service jobs? Cities with the most Adt Security Customer Service job openings:
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What job categories do people searching Adt Security Customer Service jobs look for? The top searched job categories for Adt Security Customer Service jobs are:
Adt Security Customer Service jobs near you
Infographic showing various Adt Security Customer Service job openings in the United States as of July 2026, with employment types broken down into 34% Locum Tenens, 21% Internship, 36% Full Time, 5% Part Time, and 4% Summer. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

ADT Security Installation Technician

Bulldog/ADT Residential Security Services

Dallas, TX • On-site

$95K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

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Job description

Successfully protecting families for over 18 years! Immediate hire opportunity!

We are ranked #3 out of 450 ADT Security dealerships nationally and are expanding operations in Dallas, TX!
*Immediate hire opportunity & W2 position!

Please submit your application for consideration.

Bulldog/ADT security services is a top 3 national ADT dealer with over 25 years of Alarm Industry Experience, is committed to providing our customers, with the highest quality of scientific technology and personalized monitoring services. We have an immediate opening for an experienced residential security alarm Installation Technician to join our Dallas team!

Responsibilities will include:

- Installation, service, and troubleshooting of a variety of residential security alarm systems.

-Upselling during the installation process

- Ability to manage multiple appointments scheduled daily/weekly.

- Accurately complete ADT work orders and paperwork.

- Complete administrative tasks including shipping, invoicing, and reschedules.

- Educate customers in various system operations and maintenance.

Requirements are:

- Residential Alarm Installation & Service Experience

-Previous sales experience (upselling)

- Excellent customer service skills with a professional approach to all aspects of the job.

- Must be proactive in completing jobs and tasks with little or no direct supervision.

- Ability to pass a required background check

-Valid driver's license, current vehicle insurance, and reliable transportation

What you will receive:

*Generous compensation package! Average $95,000-$115,000/year! (Pay-per-job + commission on upsells) No caps on commissions!
*Full benefits including Medical, Dental, Vision, Life & 401k at 60 days!
*Paid time off!
*Rapid advancement opportunities into management!

Company Description

Bulldog/ADT Home Security is a national ADT Home Security Dealership with over 25 years of experience and is adding to our existing teams at several of our locations due to major company expansion and increased customer demand. We are committed to providing our employees the benefits of a generous compensation package, rapid advancement opportunities, an excellent work-life balance in a fun & relaxed work environment! If you are seeking a long-term "career" opportunity, please submit your application for immediate consideration.