ZipRecruiter

Log In

1

Adt Security Customer Service Jobs (NOW HIRING)

ADT

Be Seen First

Solutions Advisor

Westmont, IL · On-site

$2.7K - $8.0K/mo

... customer needs. * Present and demonstrate ADT security, smart home, video surveillance, and ... services that help protect life and valuables, whether at home, your business or on the go. And as ...

ADT

Be Seen First

Solutions Advisor

Westmont, IL · On-site

$2.7K - $8.0K/mo

... customer needs. * Present and demonstrate ADT security, smart home, video surveillance, and ... services that help protect life and valuables, whether at home, your business or on the go. And as ...

ADT

Be Seen First

Solutions Advisor

Albuquerque, NM · On-site

$2.7K - $8.0K/mo

... customer needs. * Present and demonstrate ADT security, smart home, video surveillance, and ... services that help protect life and valuables, whether at home, your business or on the go. And as ...

ADT Security Services

Service Technician

Shoreview, MN · On-site

$22 - $40.85/hr

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

ADT Security Services

Service Technician

Irving, TX · On-site

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

ADT Security Services

Service Technician

Atlanta, GA · On-site

ADT has been in the business of helping save lives since 1874. As the #1 smart home security ... S., we help protect and connect families, businesses and larger commercial customer every day. Our ...

next page

Showing results 1-20

All JobsBusiness JobsAdt Security Customer Service Jobs

Adt Security Customer Service information

See salary details

$9

$18

$26

How much do adt security customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for adt security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service representative?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

More about Adt Security Customer Service jobs

What cities are hiring for Adt Security Customer Service jobs?

Cities with the most Adt Security Customer Service job openings:

What states have the most Adt Security Customer Service jobs?

States with the most job openings for Adt Security Customer Service jobs include:

What job categories do people searching Adt Security Customer Service jobs look for?

The top searched job categories for Adt Security Customer Service jobs are:

Adt Security Customer Service jobs near you
Infographic showing various Adt Security Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

In-Home Smart Home Consultant | Uncapped Commissions

Richmond, VA • On-site

ADT Security Services
Personal Services • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

44th of 117 rated security

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about ADT Security Servicesexternal

$105K/yr

Full-time

Posted 22 days ago

Job description

ADT Security Services in Richmond, Virginia seeks a Smart Home Consultant to deliver in-home consultations and tailor security solutions to meet customer needs. The role involves technical installation and active customer engagement as you guide them in using smart home products efficiently. Successful candidates will possess strong communication skills and a high school diploma. ADT provides comprehensive training, competitive hourly pay starting at $15.30, and uncapped commission potential, with annual earnings averaging $105,000. #J-18808-Ljbffr

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

View All ADT Jobs

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply