At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
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Security & Smart Home Sales Specialist
San Antonio, TX · On-site
$10K - $12K/mo
... ADT Home Security Dealership with over 25 years of experience and is adding to our existing teams at several of our locations due to major company expansion and increased customer demand. We are ...
Quick apply
Be Seen First
Security & Smart Home Sales Specialist
San Antonio, TX · On-site
$10K - $12K/mo
... ADT Home Security Dealership with over 25 years of experience and is adding to our existing teams at several of our locations due to major company expansion and increased customer demand. We are ...
Be Seen First
Security & Smart Home Sales Specialist
Boerne, TX · On-site
$10K - $12K/mo
... ADT Home Security Dealership with over 25 years of experience and is adding to our existing teams at several of our locations due to major company expansion and increased customer demand. We are ...
Quick apply
Be Seen First
Security & Smart Home Sales Specialist
Boerne, TX · On-site
$10K - $12K/mo
... ADT Home Security Dealership with over 25 years of experience and is adding to our existing teams at several of our locations due to major company expansion and increased customer demand. We are ...
Be Seen First
Security & Smart Home Sales Specialist
Fort Worth, TX · On-site
$10K - $12K/mo
... ADT Home Security Dealership with over 25 years of experience and is adding to our existing teams at several of our locations due to major company expansion and increased customer demand. We are ...
Quick apply
Be Seen First
Security & Smart Home Sales Specialist
Fort Worth, TX · On-site
$10K - $12K/mo
... ADT Home Security Dealership with over 25 years of experience and is adding to our existing teams at several of our locations due to major company expansion and increased customer demand. We are ...
Security Patrol Officer
Chatsworth, CA · On-site
$23/hr
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
Security Patrol Officer
Chatsworth, CA · On-site
$23/hr
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
Security Patrol Officer
Chatsworth, CA · On-site
$23/hr
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
Security Patrol Officer
Chatsworth, CA · On-site
$23/hr
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
Security Patrol Officer
Culver City, CA · On-site
$23/hr
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
Security Patrol Officer
Culver City, CA · On-site
$23/hr
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer ...
Customer Service Monitoring Representative
Irving, TX · Hybrid
$17/hr
A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Customer Service Monitoring Representative
Irving, TX · Hybrid
$17/hr
A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Customer Service Monitoring Representative
Knoxville, TN · Hybrid
$17/hr
A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Customer Service Monitoring Representative
Knoxville, TN · Hybrid
$17/hr
A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
Be Seen First
Inside Sales Specialist
Houston, TX · On-site
$75K - $90K/yr
Bulldog/ADT Security, Houston's top ADT dealer with over 30 years of security services industry experience, is committed to providing our customers with the highest quality of scientific technology ...
Quick apply
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Inside Sales Specialist
Houston, TX · On-site
$75K - $90K/yr
Bulldog/ADT Security, Houston's top ADT dealer with over 30 years of security services industry experience, is committed to providing our customers with the highest quality of scientific technology ...
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Corporate Sales Trainer
Mesquite, TX · On-site
$105K - $175K/yr
Outside Sales Field Training Manager - ADT Security Location: Mesquite, TX Employment Type ... Facilitate workshops on objection handling, in-home selling, and customer trust-building * Stay ...
Quick apply
Be Seen First
Corporate Sales Trainer
Mesquite, TX · On-site
$105K - $175K/yr
Outside Sales Field Training Manager - ADT Security Location: Mesquite, TX Employment Type ... Facilitate workshops on objection handling, in-home selling, and customer trust-building * Stay ...
Service Technician - Intermediate
$23 - $31/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
Service Technician - Intermediate
$23 - $31/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$26.95 - $49.83/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
Service Technician
$26.95 - $49.83/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
Service Technician
$26.95 - $49.83/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
Service Technician
$26.95 - $49.83/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
Service Technician
$20.41 - $37.92/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
New
Service Technician
$20.41 - $37.92/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
New
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Adt Security Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do adt security customer service jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for adt security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What does an ADT Security Customer Service representative do?
An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.
What is the difference between Adt Security Customer Service vs Adt Security Technician?
| Aspect | Adt Security Customer Service | Adt Security Technician |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in security systems | Technical certifications, security system training, technical licenses |
| Work Environment | Call centers, customer support offices, remote or on-site | On-site at customer locations, installation sites, service calls |
| Employer & Industry Usage | Customer support for security services, part of security industry | Installation, maintenance, repair of security systems |
Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.
What are the key skills and qualifications needed to thrive as an ADT Security Customer Service Representative, and why are they important?
To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.
What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?
ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.
More about Adt Security Customer Service jobs
What cities are hiring for Adt Security Customer Service jobs? Cities with the most Adt Security Customer Service job openings:
What states have the most Adt Security Customer Service jobs? States with the most job openings for Adt Security Customer Service jobs include:
What job categories do people searching Adt Security Customer Service jobs look for? The top searched job categories for Adt Security Customer Service jobs are:
$23/hr
Full-time
Medical, Life, Retirement, PTO
Posted 29 days ago
ADT rating
7.1
Based on 135 frontline employees who took The Breakroom Quiz
31st of 100 rated security
Job description
Position Summary:
At ADT Security Services, we've been in the business of helping save lives for more than 150 years. ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The patrol officer is responsible for responding to alarm activations and responding to emergencies for residential and business customers within an assigned geographical area.
Patrol officers go directly from home over to where our patrol vehicles are located in West Los Angeles.
Patrol is 24/7 with two consecutive days off. Weekend work required.
Duties and Responsibilities:
- Respond to alarm activations while driving a marked company vehicle in an assigned geographical area.
- Conduct residential vacation checks.
- Perimeter checks of commercial locations.
- Respond to calls for patrol service.
- You will work in a dynamic, collaborative environment, working closely with customers and co-workers.
- This involves providing solutions by visiting customers at their homes or businesses.
Why do you want to be an Everyday Hero?
Competitive compensation package including base pay + unlimited commission potential, paid training, and overtime available.
ADT offers full medical benefits, 401(k), paid time off, paid holidays, tuition reimbursement, corporate discounts, employee referral bonus, and more!
A great environment with career advancement opportunities.
Pay and Benefits Disclosure:
The starting pay for this position is $20.00 per hour and will reach $23.00 per hour after 6 months of active employment. (You will receive incremental increases of $1 every 60 days until the rate of $23.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off, among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About ADT
Sourced by ZipRecruiter
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Industry
Personal services
Company size
10,000+ Employees
Headquarters location
Boca Raton, FL, US
Year founded
1874