As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
We're not just selling security systems, we're helping protect what matters most. Whether it's a ... These customers represent one of ADT's strategic growth opportunities, and you will be at the ...
We're not just selling security systems, we're helping protect what matters most. Whether it's a ... These customers represent one of ADT's strategic growth opportunities, and you will be at the ...
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... customers while explaining our products and services in depth and recommending the right options ...
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... customers while explaining our products and services in depth and recommending the right options ...
Low Voltage Technician
$19.25 - $26.25/hr
... smart security solutions to life. From installation and service to troubleshooting and customer ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Low Voltage Technician
$19.25 - $26.25/hr
... smart security solutions to life. From installation and service to troubleshooting and customer ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Service Technician
Huntsville, AL · On-site
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
Huntsville, AL · On-site
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Be Seen First
Live Sports Security
Huntsville, AL · On-site
$13 - $16/hr
Officers will work live sporting events and special events, providing security, customer service, crowd management, access control, parking operations, and guest assistance. Opportunities may include ...
Quick apply
Be Seen First
Live Sports Security
Huntsville, AL · On-site
$13 - $16/hr
Officers will work live sporting events and special events, providing security, customer service, crowd management, access control, parking operations, and guest assistance. Opportunities may include ...
Residential Sales Representative
Huntsville, AL · On-site
$60K - $120K/yr
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... security and smart home solutions to customers while explaining our products and services in-depth ...
Quick apply
Residential Sales Representative
Huntsville, AL · On-site
$60K - $120K/yr
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... security and smart home solutions to customers while explaining our products and services in-depth ...
Residential Sales Representative
Huntsville, AL · On-site
$60K - $120K/yr
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... security and smart home solutions to customers while explaining our products and services in-depth ...
Quick apply
Residential Sales Representative
Huntsville, AL · On-site
$60K - $120K/yr
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... security and smart home solutions to customers while explaining our products and services in-depth ...
Sales Representative
Huntsville, AL · On-site
$4.0K/wk
We're not just selling security systems, we're helping protect what matters most. Whether it's a ... These customers represent one of ADT's strategic growth opportunities, and you will be at the ...
Sales Representative
Huntsville, AL · On-site
$4.0K/wk
We're not just selling security systems, we're helping protect what matters most. Whether it's a ... These customers represent one of ADT's strategic growth opportunities, and you will be at the ...
Business Sales Representative
Huntsville, AL · On-site
$4.0K/wk
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... customers while explaining our products and services in depth and recommending the right options ...
Business Sales Representative
Huntsville, AL · On-site
$4.0K/wk
At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... customers while explaining our products and services in depth and recommending the right options ...
Low Voltage Technician
Huntsville, AL · On-site
$19.25 - $26.25/hr
... smart security solutions to life. From installation and service to troubleshooting and customer ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Low Voltage Technician
Huntsville, AL · On-site
$19.25 - $26.25/hr
... smart security solutions to life. From installation and service to troubleshooting and customer ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Customer Service Representative
Athens, AL · On-site
$15.50 - $21/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
Athens, AL · On-site
$15.50 - $21/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
Athens, AL · On-site
$13.50 - $18.50/hr
Do you have customer service experience? Are you looking for an opportunity to learn a new industry ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
Athens, AL · On-site
$13.50 - $18.50/hr
Do you have customer service experience? Are you looking for an opportunity to learn a new industry ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$13.50 - $18.25/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$13.50 - $18.25/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$13.50 - $18.25/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Quick apply
Customer Service Representative
$13.50 - $18.25/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Quick apply
Customer Service Representative
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
Athens, AL · On-site
$15.50 - $21/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
Athens, AL · On-site
$15.50 - $21/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
Huntsville, AL · On-site
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Customer Service Representative
Huntsville, AL · On-site
$15.75 - $21.50/hr
Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...
Adt Security Customer Service information
See Decatur, AL salary details
$9.24 - $10.69
2% of jobs
$10.69 - $12.15
4% of jobs
$12.15 - $13.60
11% of jobs
$14.41 is the 25th percentile. Wages below this are outliers.
$13.60 - $15.06
15% of jobs
The median wage is $16.40 / hr.
$15.06 - $16.51
20% of jobs
$16.51 - $17.97
15% of jobs
$18.97 is the 75th percentile. Wages above this are outliers.
$17.97 - $19.42
13% of jobs
$19.42 - $20.88
7% of jobs
$20.88 - $22.33
6% of jobs
$22.33 - $23.78
4% of jobs
$23.78 - $25.24
3% of jobs
$9
$17
$25
How much do adt security customer service jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for adt security customer service in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.
What does an ADT Security Customer Service representative do?
An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.
What is the difference between Adt Security Customer Service vs Adt Security Technician?
| Aspect | Adt Security Customer Service | Adt Security Technician |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in security systems | Technical certifications, security system training, technical licenses |
| Work Environment | Call centers, customer support offices, remote or on-site | On-site at customer locations, installation sites, service calls |
| Employer & Industry Usage | Customer support for security services, part of security industry | Installation, maintenance, repair of security systems |
Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.
What are the key skills and qualifications needed to thrive as an ADT Security Customer Service representative?
To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.
What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?
ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.
What are popular job titles related to Adt Security Customer Service jobs in Decatur, AL? For Adt Security Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Adt Security Customer Service jobs in Decatur, AL look for? The top searched job categories for Adt Security Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Adt Security Customer Service jobs? Cities near Decatur, AL with the most Adt Security Customer Service job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 8 days ago
ADT rating
7.0
Based on 139 frontline employees who took The Breakroom Quiz
44th of 116 rated security
Job description
About Us:
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT?
The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities?
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Follow and complete required processes of wired/wireless technology and connection procedures.
- Test and validate system signals/communication with central monitoring to properly establish service.
- A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
- You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
- This role involves providing solutions by visiting customers at their homes or businesses.
What are we looking for?
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
- Valid driver's license
- High School degree or the equivalent
What's in it for you?
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development and career growth opportunities
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
About ADT
Sourced by ZipRecruiter
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Industry
Personal services
Company size
10,000+ Employees
Headquarters location
Boca Raton, FL, US
Year founded
1874