Adt Security Customer Service Jobs in Decatur, AL

What you should know about our team:

At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems, we're helping protect what matters most. Whether it's a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country. 

What you will do:

As a Resale Sales Representative, you are not starting from scratch; you are reactivating interest and rebuilding trust with customers who already know ADT. That's a powerful head start! These customers represent one of ADT's strategic growth opportunities, and you will be at the forefront of re-introducing modern solutions that better meet this customer segment's needs. You will:

• Re-engage previous customers, not cold-calling strangers. That means shorter sales cycles, higher conversion rates, and real potential to build lasting relationships.
• Provide personalized solutions that combine security, automation, and life safety features, all tailored to their space and lifestyle.
• Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors.
• Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
• Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.

What you need to be successful:

We're looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you'll fit right in.

• High school diploma or equivalent.
• Willing to travel within a designated territory using your own vehicle (mileage reimbursed).
• Valid driver's license and clean driving record required; additional licensing may be needed based on location.
• Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
• Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.
• Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.
• Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.
• Consumer sales experience is preferred but not required.

How ADT invests in you:

Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $105,000, while experienced sales advisors can earn over $150,000. 

Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you'll earn up to $4,000.

Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Mileage reimbursement
• Short- and long-term disability, life insurance, and well-being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers' needs
• Click here to view our full benefit offerings

Why you'll love working here:

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT 

Check out more about life at ADT here.