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Adt Security Customer Service Jobs in Decatur, AL

ADT Security Services

Smart Home Consultant

Huntsville, AL · On-site

$105K/yr

... smart security solutions to life. From installation and service to troubleshooting and customer ... Ability to climb, lift 10 plus lbs., and work indoors/outdoors in varied conditions How ADT invests ...

ADT

Service Technician

Huntsville, AL · On-site

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

ADT

Residential Sales Representative

Huntsville, AL · On-site

$60K - $120K/yr

At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... security and smart home solutions to customers while explaining our products and services in-depth ...

ADT

Business Sales Representative

Huntsville, AL · On-site

$4K/wk

At ADT, our Sales team is at the heart of everything we do. We're not just selling security systems ... customers while explaining our products and services in depth and recommending the right options ...

ADT

Smart Home Consultant

Huntsville, AL · On-site

$105K/yr

... smart security solutions to life. From installation and service to troubleshooting and customer ... Ability to climb, lift 10 plus lbs., and work indoors/outdoors in varied conditions How ADT invests ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.50/hr

Do you have customer service experience? Are you looking for an opportunity to learn a new industry ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL

$15.50 - $21/hr

Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL · On-site

$15.50 - $21/hr

Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

Do you have customer service experience ? * Are you looking for an opportunity to learn a new ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

MAD Security

Sales Account Executive

Huntsville, AL · On-site

About MAD Security MAD Security is a leading Managed Security Services Provider (MSSP) specializing ... Proficiency in CRM tools (e.g., HubSpot) for managing remote sales pipelines and tracking client ...

MAD Security, LLC

Sales Account Executive

Huntsville, AL · On-site

$70K - $170K/yr

About MAD Security MAD Security is a leading Managed Security Services Provider (MSSP) specializing ... Proficiency in CRM tools (e.g., HubSpot) for managing remote sales pipelines and tracking client ...

MAD Security, LLC

Sales Account Executive

Huntsville, AL

$70K - $170K/yr

About MAD Security MAD Security is a leading Managed Security Services Provider (MSSP) specializing ... Proficiency in CRM tools (e.g., HubSpot) for managing remote sales pipelines and tracking client ...

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Adt Security Customer Service information

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How much do adt security customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for adt security customer service in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service Representative, and why are they important?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

What job categories do people searching Adt Security Customer Service jobs in Decatur, AL look for? The top searched job categories for Adt Security Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Adt Security Customer Service jobs? Cities near Decatur, AL with the most Adt Security Customer Service job openings:
Adt Security Customer Service jobs near you
Service Technician

Service Technician

ADT Security Services

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 hours ago

ADT rating

7.1

Company rating: 7.1 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

31st of 100 rated security

Job description

About Us:

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. 

What are your key responsibilities?

  • Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
  • Follow and complete required processes of wired/wireless technology and connection procedures. 
  • Test and validate system signals/communication with central monitoring to properly establish service.
  • A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
  • You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • This role involves providing solutions by visiting customers at their homes or businesses.

What are we looking for?

  • Service experience
  • Technical aptitude
  • Strong verbal communication
  • Customer focused and customer driven mindset
  • Thrive in the face of uncertainty
  • Valid driver's license 
  • High School degree or the equivalent

What's in it for you?

  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

 
 

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT 

 

Check out more about life at ADT here.

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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