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Adt Security Customer Service Jobs in Decatur, AL

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional ... security procedures. * Serve as the primary point of contact and leader on duty when the Service ...

Dollartree

Customer Service Associate I

Cullman, AL · On-site

$12.75 - $17.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

Customer Service Associate I

Huntsville, AL · On-site

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional ... security procedures. * Serve as the primary point of contact and leader on duty when the Service ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

... security procedures. * Serve as the primary point of contact and leader on duty when the Service ... Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication ...

Dollartree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate II

Cullman, AL · On-site

$12.75 - $17.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Cullman, AL · On-site

$12.75 - $17.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Town Creek, AL · On-site

$15 - $20.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Anderson, AL · On-site

$12.25 - $17/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

Customer Service Associate I

Athens, AL · On-site

$12.25 - $17/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ...

Dollar Tree

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsAdt Security Customer Service JobsAdt Security Customer Service Jobs in Decatur, AL

Adt Security Customer Service information

See Decatur, AL salary details

$9

$17

$25

How much do adt security customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for adt security customer service in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service representative?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.
What are popular job titles related to Adt Security Customer Service jobs in Decatur, AL? For Adt Security Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Adt Security Customer Service jobs in Decatur, AL look for? The top searched job categories for Adt Security Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Adt Security Customer Service jobs? Cities near Decatur, AL with the most Adt Security Customer Service job openings:
Adt Security Customer Service jobs near you
Infographic showing various Adt Security Customer Service job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,652 per year, or $17.6 per hour.

Lead Customer Service Advisor

Pep Boys

Madison, AL • On-site

$11 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

287th of 363 rated vehicle maintenance

Job description

Position Summary

The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled hours and acting as the primary on-site leader when management is not present.
This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours.

Duties & Responsibilities

  • Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
  • Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members.
  • Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.
  • Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.
  • Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance.
  • Support management by assisting with interviewing and evaluating candidates and providing ongoing feedback to support team development.
  • Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention.
  • Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • Three to five (3-5) years of service industry experience.
  • Valid Driver's License.
  • In-depth knowledge of automotive service, maintenance and parts.
  • Strong understanding of service center operations, safety standards and customer service best-practices.
  • Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.
  • Strong mentoring, coaching, and training skills.
  • Conflict resolution and problem-solving skills.
  • Ability to handle escalated customer issues with professionalism and confidence.
  • Ability to coach and guide less-experienced team members while maintaining personal workload.
  • Ability to identify process improvements and contribute to service center performance goals.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits

  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members
Pay Range
  • $11.00 to $18.00 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Pep Boys employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

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