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Adt Security Customer Service Jobs in Decatur, AL

Security Finance

Customer Service Representative

Athens, AL · On-site

$13.50 - $18.50/hr

Do you have customer service experience? Are you looking for an opportunity to learn a new industry ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Huntsville, AL · On-site

$15.25 - $20.75/hr

Do you have customer service experience? Are you looking for an opportunity to learn a new industry ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Dollar Tree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

MAD Security, LLC

Sales Account Executive

Huntsville, AL · On-site

$70K - $170K/yr

About MAD Security MAD Security is a leading Managed Security Services Provider (MSSP) specializing ... Proficiency in CRM tools (e.g., HubSpot) for managing remote sales pipelines and tracking client ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

MAD Security, LLC

Sales Account Executive

Huntsville, AL · On-site

$70K - $170K/yr

About MAD Security MAD Security is a leading Managed Security Services Provider (MSSP) specializing ... Proficiency in CRM tools (e.g., HubSpot) for managing remote sales pipelines and tracking client ...

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

Liveops

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

Liveops

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

Family Dollar

Customer Service Associate I

Anderson, AL · On-site

$13.25 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ...

Food City

Customer Service Coordinator-1

Athens, AL · On-site

$12.75 - $16/hr

Provide efficient and courteous service to customers at all times. * Provide training for new ... Accountable for security of all safe combinations entrusted to you. * Maintain all proper paperwork ...

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All JobsAdt Security Customer Service JobsAdt Security Customer Service Jobs in Decatur, AL

Adt Security Customer Service information

See Decatur, AL salary details

$9

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How much do adt security customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for adt security customer service in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service representative?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.
What are popular job titles related to Adt Security Customer Service jobs in Decatur, AL? For Adt Security Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Adt Security Customer Service jobs in Decatur, AL look for? The top searched job categories for Adt Security Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Adt Security Customer Service jobs? Cities near Decatur, AL with the most Adt Security Customer Service job openings:
Adt Security Customer Service jobs near you
Infographic showing various Adt Security Customer Service job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,652 per year, or $17.6 per hour.

Customer Service Representative

Security Finance

Athens, AL • On-site

$13.50 - $18.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Security Finance rating

7.3

Company rating: 7.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

126th of 150 rated financial services

Job description

Job Opportunity Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We offer: TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today!

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