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Adt Security Customer Service Jobs in Decatur, AL

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Some clients may require additional security measures or equipment. * Review detailed technology ...

Customer Service Coordinator-1

Athens, AL · On-site

$12.75 - $16/hr

Provide efficient and courteous service to customers at all times. * Provide training for new ... Accountable for security of all safe combinations entrusted to you. * Maintain all proper paperwork ...

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate II

Cullman, AL · On-site

$12.75 - $17.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Athens, AL

$12.25 - $17/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ...

Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional ... security procedures. * Serve as the primary point of contact and leader on duty when the Service ...

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate II

Cullman, AL · On-site

$12.75 - $17.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Decatur, AL · On-site

$13.50 - $18.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Huntsville, AL · On-site

$14.25 - $19.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service Associate I

Cullman, AL · On-site

$12.75 - $17.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Adt Security Customer Service information

See Decatur, AL salary details

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How much do adt security customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for adt security customer service in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service Representative, and why are they important?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

What job categories do people searching Adt Security Customer Service jobs in Decatur, AL look for? The top searched job categories for Adt Security Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Adt Security Customer Service jobs? Cities near Decatur, AL with the most Adt Security Customer Service job openings:
Customer Service Technician II with Security Clearance

Customer Service Technician II with Security Clearance

Chenega Corporation

Huntsville, AL

$17 - $23/hr

Contractor

Posted 29 days ago


Job description

Summary Customer Service Technician II Huntsville, AL Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!

Join our team of professionals who support large - scale government operations by leveraging cutting-edge technology and take your career to the next level! Our Strength Is Our People We believe taking care of our employees will deliver the best support to our customers and our community. Our success is attributable to our employees.

We recruit and retain civic-minded people who fit our family-oriented small business culture. Valued people deliver the highest level of professionalism and support to our customers. We provide our employees with a positive work environment and social activities that reinforce teamwork.

Venturi, LLC, a Chenega company, has an exciting career opportunity for a Customer Service Technician II who will support the Missile Defense Deployment and Sustainment Operations contract for the Missile Defense Agency and military branches that use this contract for services they need to accomplish missions vital to national security and safety of US and allied military personnel. Responsibilities * Maintain proper document accountability for record keeping and historical archives. * Maintain inventory, prepare order quantities, and track resupply activities.

* Perform fleet planning, operation, and maintenance. * Perform general maintenance and custodial tasks of warehouse/parts facilities and equipment, e.g., sweeping, and discarding waste. * Prepare materials for shipping, palletizing, banding, and wrapping, including weights and dimensions.

* Operate various vehicles, including vans, pickup trucks, and 2-ton flatbeds. * Operate general material handling equipment (Forklifts, pallet jacks, and like equipment). * Other duties as assigned.

Qualifications * High school diploma or GED equivalent * 5+ years of relevant experience * Possess a valid driver's license and maintain it for the contract duration * Interim Secret clearance is required on day one, and must have the ability to obtain and maintain a Secret clearance over the life of the contract Knowledge, Skills, and Abilities: * Must demonstrate maturity and technical strength in the respective area of expertise and be able to adjust quickly to a complex and ever-evolving scope of work. * Mechanical aptitude and the ability to conscientiously follow written and verbal instructions. * Proper use of standard hand tools and material handling equipment.

* Proper use of battery-powered tools. * Ability to maintain a driver's license. * Ability to lift boxes, packages, and equipment weighing up to 100 pounds using proper equipment and lifting techniques.

* Physically fit with full use of arms, legs, and back. * Ability to work in extreme cold or hot conditions in warehouses or weather. * Ability to maintain required training and certifications.

* Ability to travel 10-20% to CONUS and OCONUS locations. * Ability to work nights, weekends, and holidays as required. * Ability to use computers to search for and generate information using Microsoft Office (Excel, Word, PPT, Outlook).

* Ability to use Adobe to create forms and documents and merge files. * Ability to communicate with customers to understand various shipping and storage requirements. * Ability to communicate with commercial shipping companies to track and plan for shipments.

How you'll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career s to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.

From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS's culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware.

We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities.

We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition T eam We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ #Venturi, LLC