As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$15.98 - $29.67/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$15.98 - $29.67/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$18 - $33.43/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$18 - $33.43/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$18 - $33.43/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$18 - $33.43/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$20.41 - $37.92/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
New
Service Technician
$20.41 - $37.92/hr
... at www.adt.com. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security ...
New
Service Technician
$19.53 - $36.27/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$19.53 - $36.27/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
New
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
New
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$19.53 - $36.27/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$19.53 - $36.27/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$22 - $40.85/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$22 - $40.85/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$17.75 - $32.97/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
New
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
New
Service Technician
$19.53 - $36.27/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Service Technician
$19.53 - $36.27/hr
As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...
Adt Security Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do adt security customer service jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for adt security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What does an ADT Security Customer Service representative do?
An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.
What is the difference between Adt Security Customer Service vs Adt Security Technician?
| Aspect | Adt Security Customer Service | Adt Security Technician |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in security systems | Technical certifications, security system training, technical licenses |
| Work Environment | Call centers, customer support offices, remote or on-site | On-site at customer locations, installation sites, service calls |
| Employer & Industry Usage | Customer support for security services, part of security industry | Installation, maintenance, repair of security systems |
Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.
What are the key skills and qualifications needed to thrive as an ADT Security Customer Service Representative, and why are they important?
To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.
What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?
ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.
More about Adt Security Customer Service jobs
What cities are hiring for Adt Security Customer Service jobs? Cities with the most Adt Security Customer Service job openings:
What states have the most Adt Security Customer Service jobs? States with the most job openings for Adt Security Customer Service jobs include:
What job categories do people searching Adt Security Customer Service jobs look for? The top searched job categories for Adt Security Customer Service jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 25 days ago
ADT rating
7.1
Based on 135 frontline employees who took The Breakroom Quiz
31st of 100 rated security
Job description
About Us:
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT?
The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities?
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Follow and complete required processes of wired/wireless technology and connection procedures.
- Test and validate system signals/communication with central monitoring to properly establish service.
- A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Qualifications - External
What are we looking for?
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
- Valid driver's license
- High School degree or the equivalent
What's in it for you?
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development and career growth opportunities
Position Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair or replace inoperative equipment and test for operation.
- Read blueprints, building and electrical plans in order to complete equipment repairs.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications - External
Education/Certification
- High school diploma or GED.
Experience:
- Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Skills:
- Excellent communication skills.
- Able to read building electrical and sprinkler plans as required for clearing equipment trouble
- Standing, stooping, lifting ,climbing ,crawling
- Valid driver's license required.
Want to learn more about ADT?
Visit us online at www.adt.com or on Facebook.
About ADT
Sourced by ZipRecruiter
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Industry
Personal services
Company size
10,000+ Employees
Headquarters location
Boca Raton, FL, US
Year founded
1874