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Adt Security Customer Service Jobs (NOW HIRING)

ADT Security Services

Service Technician

Omaha, NE

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

ADT Security Services

Service Technician

Houston, TX · On-site

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

gpec

Security / Customer Service Attendee

Leland, NC · On-site

$13.75 - $18.75/hr

... security by properly receiving/disbursing equipment and greeting and referring customers for ... Load and unload equipment for repair, service, rentals, returns, or sales * Maintain yard in a neat ...

ADT Security Services

Service Technician

Sacramento, CA

$20.52 - $38.09/hr

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

ADT Security Services

Service Technician

Sparks, NV

$22 - $40.85/hr

As the number one smart home security provider serving residential and business customers, our ... ADT is an innovative, culturally diverse company that empowers and inspires its employees. A ...

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Adt Security Customer Service information

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How much do adt security customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for adt security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an ADT Security Customer Service representative do?

An ADT Security Customer Service representative assists customers with inquiries about their security systems, helps troubleshoot technical issues, and processes requests for service or billing. They act as the first point of contact for customers, providing information about security products, account management, and emergency procedures. Their role is essential in ensuring customer satisfaction and maintaining the safety and security of clients' homes or businesses.

Is working for ADT worth it?

Working as an ADT Security Customer Service representative involves handling customer inquiries, troubleshooting security systems, and providing support via phone or online channels. The role typically requires good communication skills, patience, and familiarity with security technology, with shifts often including evenings and weekends. Compensation and job satisfaction can vary based on location and experience.

What is the difference between Adt Security Customer Service vs Adt Security Technician?

AspectAdt Security Customer ServiceAdt Security Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, security system training, technical licenses
Work EnvironmentCall centers, customer support offices, remote or on-siteOn-site at customer locations, installation sites, service calls
Employer & Industry UsageCustomer support for security services, part of security industryInstallation, maintenance, repair of security systems

Adt Security Customer Service representatives focus on assisting customers with account inquiries, billing, and troubleshooting via phone or online. In contrast, Adt Security Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles require knowledge of security products, but technicians need technical certifications and on-site skills, while customer service roles emphasize communication and problem-solving skills.

How much do ADT employees get paid?

ADT Security Customer Service representatives typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. Salaries can vary based on the role, with additional benefits such as training and opportunities for advancement.

What skills are needed to work at ADT?

To work as an ADT Security Customer Service representative, strong communication and problem-solving skills are essential. Knowledge of security systems, customer service experience, and the ability to work in a fast-paced environment are also important. Basic computer skills and a high school diploma or equivalent are typically required.

What are the key skills and qualifications needed to thrive as an ADT Security Customer Service Representative, and why are they important?

To thrive as an ADT Security Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ADT’s security product offerings is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for excelling in this role. These competencies ensure effective resolution of customer issues, high satisfaction, and the maintenance of ADT’s reputation for reliable security services.

What are some common challenges faced by ADT Security Customer Service representatives, and how can they be managed effectively?

ADT Security Customer Service representatives often handle urgent situations, such as alarm activations or technical issues, which can be stressful due to the need for quick and accurate responses. Another challenge is managing a high volume of customer inquiries while maintaining a calm, professional demeanor, especially with distressed or frustrated customers. Effective representatives rely on strong communication skills, thorough product knowledge, and teamwork with technical support or dispatch teams to resolve issues efficiently. Continuous training and support from supervisors help staff address these challenges and improve their service quality.

Does ADT work from home?

For an ADT Security Customer Service role, working from home may be available depending on the company's policies and the specific position. Typically, these roles require remote communication skills and may involve using customer service software from a home office setup. Availability of remote work can vary by location and job requirements.
More about Adt Security Customer Service jobs
What cities are hiring for Adt Security Customer Service jobs? Cities with the most Adt Security Customer Service job openings:
What states have the most Adt Security Customer Service jobs? States with the most job openings for Adt Security Customer Service jobs include:
What job categories do people searching Adt Security Customer Service jobs look for? The top searched job categories for Adt Security Customer Service jobs are:
Adt Security Customer Service jobs near you
Infographic showing various Adt Security Customer Service job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Contract, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Service Technician

Service Technician

ADT Security Services

Omaha, NE

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

37th of 108 rated security

Job description

About Us:

 
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

 
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

 
What defines success at ADT?

 
The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. 

 
What are your key responsibilities?
  • Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
  • Follow and complete required processes of wired/wireless technology and connection procedures. 
  • Test and validate system signals/communication with central monitoring to properly establish service.
  • A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
  • You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • This role involves providing solutions by visiting customers at their homes or businesses.
What are we looking for?
  • Service experience
  • Technical aptitude
  • Strong verbal communication
  • Customer focused and customer driven mindset
  • Thrive in the face of uncertainty
  • Valid driver's license 
  • High School degree or the equivalent
What's in it for you?
  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development and career growth opportunities
 

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT 

 

Check out more about life at ADT here.

What ADT employees say

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Benefits

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Get the full story on Breakroom

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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