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Adt Dispatcher Jobs (NOW HIRING)

ADT

Principal Product Quality Engineer

Irving, TX · On-site

... ADT's Monitoring as a Service (MaaS) platform. This role owns end-to-end verification strategy for ... workflows, dispatch, deactivation, and operational handoffs. * Develop comprehensive test ...

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How much do adt dispatcher jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for adt dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is an ADT dispatcher?

An ADT Dispatcher is responsible for monitoring security alarm systems, receiving alerts, and coordinating emergency response services. They communicate with customers, law enforcement, fire departments, or emergency personnel to ensure rapid response to security breaches or emergencies. Dispatchers must stay calm under pressure, follow protocols, and use computer systems to track incidents. Strong communication and multitasking skills are essential for this role.

What are the typical daily responsibilities of an ADT dispatcher?

As an ADT Dispatcher, your daily responsibilities include monitoring security alarms, responding to incoming alerts or calls, and dispatching field technicians or emergency personnel as needed. You'll communicate with customers to verify alarm events, accurately log incidents in dispatch software, and coordinate with team members to ensure timely response. The role involves working in a fast-paced, secure environment—requiring both attention to detail and clear, concise communication. This position is critical to maintaining client security and quick resolution of service or emergency situations.

What are the key skills and qualifications needed to thrive in the ADT dispatcher position, and why are they important?

To thrive as an ADT Dispatcher, you need strong organizational skills, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, two-way radio communications, and basic security or monitoring systems is typically required. Outstanding communication, problem-solving abilities, and a calm demeanor under pressure help set top candidates apart in this position. These skills are vital for ensuring efficient coordination of security responses and maintaining client safety in high-stakes environments.

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Adt Dispatcher jobs near you
Infographic showing various Adt Dispatcher job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 20% Part Time, 7% Temporary, and 7% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $45,823 per year, or $22 per hour.

Principal Product Quality Engineer

ADT

Irving, TX • On-site

Full-time

Re-posted 9 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

42nd of 118 rated security

Job description


Summary:
The Principal Product Quality Engineer is a senior technical quality leader responsible for defining and driving the quality strategy for ADT's Monitoring as a Service (MaaS) platform. This role owns end-to-end verification strategy for mission-critical workflows spanning cloud services, APIs, microservices, partner integrations, monitoring center operations, mobile applications, customer-facing products, and operational readiness processes. The ideal candidate combines deep hands-on quality engineering expertise, systems thinking, automation leadership, and cross-functional influence to ensure the monitoring platform is reliable, scalable, compliant, and ready for real-world operational use.
Duties and Responsibilities:
Principal-Level Quality Strategy & Technical Leadership
  • Define the end-to-end product quality strategy for the monitoring platform, including quality objectives, verification standards, risk-based test coverage, and release readiness expectations.
  • Serve as the senior technical authority for platform quality across distributed systems, APIs, cloud infrastructure, partner integrations, monitoring center workflows, and customer-facing experiences.
  • Influence architecture, product, and engineering decisions by identifying quality risks early and translating them into actionable technical guidance.
  • Establish scalable quality practices that are adopted across multiple engineering teams and product domains.
End-to-End Platform Verification
  • Own quality validation across the complete monitoring platform lifecycle, including onboarding, account creation, event processing, escalation workflows, dispatch, deactivation, and operational handoffs.
  • Develop comprehensive test strategies that validate customer journeys across services, APIs, data pipelines, mobile applications, web applications, and monitoring center workflows.
  • Validate integrations with internal systems, monitoring platforms, third-party partners, and external service providers.
  • Ensure platform capabilities meet business, operational, compliance, security, reliability, and scalability requirements.
Technical Specification & Test Architecture
  • Author and review detailed technical test specifications, verification plans, risk assessments, and release readiness criteria for new platform capabilities.
  • Translate product requirements, architecture designs, workflow diagrams, and operational requirements into comprehensive quality coverage.
  • Identify functional, operational, reliability, performance, compliance, and edge-case scenarios before development is complete.
  • Create reusable test design patterns, quality frameworks, and documentation standards that improve consistency across teams.
Automation Engineering & Quality Infrastructure
  • Design, develop, and guide automated testing approaches for APIs, microservices, integrations, workflows, data pipelines, and user interfaces.
  • Build and mature scalable automation frameworks supporting functional, integration, contract, end-to-end, regression, performance, resilience, and smoke testing.
  • Develop reusable tools and utilities that increase testing efficiency, repeatability, observability, and coverage.
  • Partner with DevOps and engineering teams to establish automated quality gates within CI/CD pipelines and deployment workflows.
Cross-Functional Leadership & Mentorship
  • Collaborate closely with Engineering, Product Management, Architecture, Monitoring Operations, DevOps, Support, Security, Compliance, and external partners.
  • Lead test readiness reviews, quality reviews, release risk assessments, and operational readiness discussions.
  • Mentor engineers and quality practitioners on automation design, test strategy, system validation, and risk-based quality practices.
  • Champion a culture where quality is built into the development lifecycle and validated continuously rather than inspected only at the end.
  • Additional duties as assigned.
Skills and Competencies:
  • Deep expertise in software quality engineering, product quality engineering, test architecture, and modern verification practices.
  • Strong ability to validate distributed systems, cloud-native platforms, APIs, microservices, asynchronous workflows, and event-driven architectures.
  • Hands-on technical ability to write automated tests, build frameworks, develop utilities, analyze logs, and troubleshoot complex system behavior.
  • Strong judgment in balancing automation, exploratory testing, operational validation, risk management, and release readiness.
  • Ability to influence technical direction across teams without direct authority through clear communication, data, risk analysis, and trusted technical leadership.
  • Strong written and verbal communication skills, including the ability to create technical specifications, test plans, quality reports, and executive-ready summaries.
  • High accountability, strong ownership mindset, customer focus, and comfort operating in ambiguous, fast-moving, mission-critical environments.
Minimum Qualifications:
  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field, or equivalent practical experience.
  • 8+ years of experience in Software Quality Engineering, Product Quality Engineering, Software Development, Test Architecture, Platform Engineering, or related technical disciplines.
  • Experience validating cloud-based platforms, APIs, distributed systems, microservices, event-driven architectures, and complex integration workflows.
  • Experience designing and implementing automated testing solutions, frameworks, tools, or shared quality infrastructure.
  • Experience authoring technical specifications, test strategies, verification plans, acceptance criteria, and release readiness standards.
  • Experience conducting root cause analysis and driving corrective actions across engineering teams.
  • Experience working within Agile software delivery lifecycle processes and CI/CD-driven release environments.
Preferred Qualifications:
  • Experience supporting monitoring, security, safety, alarm, telecommunications, IoT, or other mission-critical platforms.
  • Experience testing REST APIs, asynchronous systems, event streaming, message queues, integrations, and data pipelines.
  • Experience with Postman, Playwright, Cypress, Vitest, Selenium, JMeter, k6, Gatling, or similar testing and reliability tools.
  • Experience programming in JavaScript, TypeScript, Java, Python, or comparable languages.
  • Experience with Google Cloud Platform, AWS, Kubernetes, containers, observability tools, and cloud deployment practices.
  • Knowledge of CI/CD pipelines, automated deployment workflows, quality gates, test environments, and release automation.
  • Experience working in regulated, compliance-driven, or high-availability operational environments.
  • Experience mentoring engineers or leading technical quality initiatives across multiple product teams.
Required Licensing or Certifications:
  • Relevant certifications in Quality Engineering, Cloud Technologies, Agile Practices, Security, Reliability Engineering, or Software Development are preferred.
Working Conditions:
  • Hybrid work environment with a combination of office and remote work.
  • Frequent collaboration with cross-functional technical, operational, compliance, and partner teams.
  • Work may involve production, pre-production, and mission-critical monitoring platform environments.
  • May require occasional participation in incident reviews, release readiness activities, operational validation exercises, or partner support discussions.
Travel:
  • Limited travel may be required for team collaboration, planning sessions, partner engagements, operational readiness activities, or business needs.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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