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Admitting Associate Jobs in Ohio (NOW HIRING)

SouthernCare

HCC Associate

Uniontown, OH · On-site

Overview The Associate Healthcare Care Consultant (Associate HCC) is an entry-level business ... Support efforts to achieve referral and admission growth objectives through daily activity and ...

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Admitting Associate information

What does an admitting associate do?

An Admitting Associate is responsible for greeting patients, collecting their personal and insurance information, and registering them for hospital or clinic services. They ensure all necessary forms are completed, verify patient identification, and provide information about admissions procedures. Admitting Associates also coordinate with medical and administrative staff to facilitate a smooth patient admission process, often handling sensitive information with confidentiality.

How does an admitting associate typically interact with patients and other hospital staff during a shift?

As an Admitting Associate, you will be the first point of contact for patients entering the hospital, greeting them, collecting necessary personal and insurance information, and answering basic questions about the admission process. You will frequently collaborate with nurses, physicians, and billing staff to ensure that patient information is accurately recorded and shared. Strong communication and organizational skills are essential, as you may need to handle multiple admissions at once while maintaining a calm and welcoming environment. Teamwork is important, as you will coordinate with various departments to facilitate smooth patient entry and minimize wait times.

What are the key skills and qualifications needed to thrive as an admitting associate, and why are they important?

To thrive as an Admitting Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare registration processes, often supported by a high school diploma or equivalent. Proficiency with hospital information systems, electronic health records (EHRs), and insurance verification tools is typically required. Excellent interpersonal skills, problem-solving abilities, and professionalism help you interact effectively with patients and healthcare staff. These skills ensure accurate patient intake, smooth administrative workflows, and a positive experience for patients entering the healthcare system.

What is the difference between Admitting Associate vs Patient Services Representative?

AspectAdmitting AssociatePatient Services Representative
CredentialsHigh school diploma; some roles may require certification in healthcare administrationHigh school diploma; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, clinics, insurance companies
Job ResponsibilitiesRegistering patients, verifying insurance, data entryScheduling appointments, answering patient inquiries, billing support
Industry UsageCommonly used in healthcare admissionsCommon in patient interaction and administrative support

Admitting Associates primarily handle patient registration and insurance verification during hospital admission, while Patient Services Representatives focus on scheduling, billing, and patient communication. Both roles are vital in healthcare settings but differ in specific duties and focus areas.

What are the most commonly searched types of Admitting jobs in Ohio?

The most popular types of Admitting jobs in Ohio are:

What cities in Ohio are hiring for Admitting Associate jobs?

Cities in Ohio with the most Admitting Associate job openings:

Admitting Associate jobs near you

Customer Service Specialist (Admissions Concierge)

Otterbein SeniorLife

Westerville, OH • On-site

$18 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 hours ago

Posted today

Otterbein SeniorLife rating

6.6

Company rating: 6.6 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

76th of 245 rated social care providers

Job description

At Otterbein, you are not an "employee." You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.Overview:

The Otterbein SeniorLife Customer Service Specialist (Admissions Concierge) will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.

Key Responsibilities:
  • Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
  • Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
  • Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
  • Act as key support to elder and team through the internal admission process.
  • Facilitate flow of information regarding new admissions and census changes between departments.
  • Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
  • Ensure "Room readiness" for admissions – manage First Impressions; create welcome package
  • Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
  • Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
  • Facilitate the gathering of report information for long-term new Admissions
  • Ensure completion of Patient Inventory assessment

Education: High School diploma/GED required.  Prefer Associates or Bachelors Degree

  • Experience and Qualifications:
    • Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
    • Critical thinking skills
    • Must be able to prioritize/multi task
    • Good at building relationships 

BENEFITS*

Health & Wellness

  • Medical Insurance with free virtual doctor visits
  • Vision & Dental Insurance
  • Pet Insurance
  • Life Insurance
  • Employee Assistance Program (EAP) for personal and professional support

 Financial Security

  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off (PTO) that accrues immediately from day one
  • Paid Holidays for a healthy work-life balance
  • Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
  • Tuition Reimbursement up to $5,250 per year for ANY field of study
  • Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
  • Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
  • Legal & Identity Theft Protection

 Growth & Development

  • University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
  • Multiple Partner Discounts available for various products and services through Access Perks
  • Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

 *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio, Michigan and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Customer Service Specialist (Admissions Concierge) at Otterbein!

What Otterbein SeniorLife employees say

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About Otterbein SeniorLife

Sourced by ZipRecruiter

Otterbein SeniorLife is a health and human services industry institution based in Lebanon, OH, US. Established in 1912, the organization has a century-old heritage of providing senior-focused services. Otterbein SeniorLife offers a full spectrum of health and human services including continuing care retirement communities and home health and hospice services. Upholding the values of inclusiveness, quality, innovation, and stewardship, the organization is widely recognized as a faith-based, non-profit ministry. Their mission is to enhance the quality of life and holistic growth of older persons.

Industry

Nursing and residential care facilities

Company size

1,001 - 5,000 Employees

Headquarters location

Lebanon, OH, US

Year founded

1912

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