Admin Manager Job Jobs in Virginia (NOW HIRING)

Title: Program Manager, Sr. DCSE-Business Operations - #W2332

State Role Title: Prog Admin Manager III

Hiring Range: $80,000-$110,000 salary commensurate w/exp.

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them.
The Program Manager Senior reports to DCSE's Director of Business Operations and will be responsible for overseeing the Division's organizational change management strategies and activities. Duties include but are not limited to:
directing and managing professionals administering organizational change management strategies and supporting the division;
planning, developing, delivering, and implementing change management strategies and activities to support the organizational change;
serving as a change manager for key division projects;
assessing regularly divisional change readiness
developing an organizational approach to stakeholder(s) for review and feedback across all teams;
developing change templates and methodologies for division project teams;
developing communication strategies to promote internal and external change;
increasing change knowledge throughout the division and lead change coaching and training;
taking a Human Centered Design approach to planning, developing, delivering, and implementing change management across the Division in an agile environment; providing direct support to the Division Leadership Team, Division managers, and he families of Virginia.

Minimum Qualifications

Considerable knowledge of management practice and principles.
Demonstrated ability to manage multiple operational responsibilities and supervise staff, establishing and implementing strategies to meet unit performance goals and plans and to impact operational program results.
Thorough knowledge of change management methodologies.
Knowledge of the interdependencies between change management and process improvement.
Demonstrated experience designing, documenting, assessing, communicating, and coaching change management.
Demonstrated experience managing multiple complex projects and tasks.
Demonstrated ability influencing others to create buy-in, gain trust, motivate actions, and win concessions.
Demonstrated high level communication skills and ability to produce documentation to a high standard.
Demonstrated ability to establish effective working relationships to maximize performance, production, and team collaboration.
Demonstrated ability to exercise considerable independence and initiative to formulate strategies for management of business process improvement projects.
Proficiency in Microsoft 365

Additional Considerations

Experience in planning and managing programs serving social service populations, including complex management in human services and/or child support enforcement.
Experience working directly in child support services.
Thorough knowledge of the Division's organizational components, the mission(s) of each relevant unit, and the principal programs within the organization.
Experience in the design, development, and execution of change management and communication strategies, assessments, coaching, stakeholder engagement, as well as the formulation of strategies to address change barrier points.
Experience developing communications strategies.
Experience working on large-scale information technology projects.
Certification in organizational change management (e.g., Prosci Certified Change Practitioner).
Certification in project management (e.g., PMP).
Certification in business process re-engineering methodologies (e.g., Lean Six-Sigma, Kaizen).
Certification in agile methodologies (e.g., PSM, CSPO, CSM).

Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship.
The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our "Vision, Mission and Strategic Plan".
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (RMS) employment site when you apply.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy. This is not a 100% telework position.
VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Contact Information

Name: VDSS - Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.