Ad Operations Associate Jobs in Worcester, MA (NOW HIRING)

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.
The Opportunity
The Digital Operations Implementation Consultant position is a professional client interacting position, which focuses on a range of implementation activities designed to achieve a high level of customer service and satisfaction during the implementation of History and Takeover (H&T) electronic data exchange (EDX) feed with Sun Life. This position is also responsible for testing and approving production ready EDX files. The Operations Consultant requires a high level of independent judgement and decision making throughout the implementation and testing process.
What you will bring with you:

• 2 years' experience working with EDX feeds between insurance carriers and Benefit Administration platforms.
• 2 years' experience working with H&T EDX feeds between insurance carriers and Benefit Administration platforms.
• Ability to communicate and translate IT requirements to customers.
• Ability to analyze information, prioritize and solve recurring issues.
• Ability to prioritize client experience during implementation.
• Ability to work on multiple projects with designated timelines.
• Ability to develop and manage relationships with Trading Partners.
• Strong background working with History and Takeover + Absence and Disability Management services (Family and Medical Leave Act, Short Term Disability, and Long Term Disability)

How you will contribute:

• Research and resolve complex data exchange issues.
• Test H&T EDX files with Trading Partners for new employer groups.
• Support renewal cases with changes to their feed structure
• Production and File Coding support for the Data Operations Specialist
• Participate with the broker, policyholder, and trading partner on all status calls, including kick off calls
• Managing the H&T implementation walk through calls, completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed.
• Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation.
• Be the point of contact for the broker and policyholder for all feed questions during the implementation.
• Ensure smooth transition to production from testing
• Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities.

Salary $69,300 - $104,000
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Category:
Business Analysis - Systems
Posting End Date:
31/07/2026