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Ace Manager Jobs in Virginia (NOW HIRING)

Ace Hardware

Sales Associate

Manassas, VA · On-site

$13.25 - $18/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Forward any customer complaint that cannot be handled to a member of management. * Possess strong ...

Ace Hardware

Sales Associate

Manassas, VA · On-site

$14/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Forward any customer complaint that cannot be handled to a member of management. * Possess strong ...

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All JobsAce JobsAce Manager JobsAce Manager Jobs in Virginia

Ace Manager information

See Virginia salary details

$28.3K

$62.1K

$112.5K

How much do ace manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for ace manager in Virginia is $62,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is an Ace Manager?

Ace Managers are typically professionals who oversee and coordinate operations within an organization, ensuring efficiency and success. The title 'Ace Manager' is most commonly recognized in the context of BNP Paribas's 'Ace Manager' competition, which is an international business game for students, simulating real-world management challenges. In general, Ace Managers are expected to excel in leadership, strategic planning, and problem-solving. Their role may vary depending on the industry, but the core responsibilities revolve around maximizing team performance and achieving organizational goals.

How does an Ace Manager typically interact with different departments within an organization?

Ace Managers often serve as key liaisons between various departments, such as sales, operations, and customer service. They are responsible for coordinating cross-functional initiatives, ensuring that all teams are aligned with organizational goals, and facilitating effective communication. This role requires strong interpersonal skills and the ability to manage competing priorities while maintaining positive relationships across the company. Regular meetings, collaborative projects, and status updates are common aspects of their daily routine.

What are the key skills and qualifications needed to thrive as an Ace Manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building abilities, sales acumen, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM systems like Salesforce, data analysis tools, and industry-specific software is typically required. Exceptional communication, negotiation, and problem-solving skills help account managers build trust and resolve client issues effectively. These competencies are crucial for retaining clients, achieving sales targets, and fostering long-term business growth.

What is the difference between Ace Manager vs Store Supervisor?

AspectAce ManagerStore Supervisor
Required CredentialsHigh school diploma or equivalent; management experience often preferredHigh school diploma or equivalent; some retail experience
Work EnvironmentRetail stores, overseeing operations and staffRetail stores, supervising daily activities and staff
Employer & Industry UsageCommonly used in retail chains like Ace HardwareUsed across various retail sectors, including hardware stores
Common Search & ComparisonOften compared for managerial responsibilities and career progressionCompared for frontline supervision roles

The Ace Manager typically holds more responsibilities, including strategic planning and staff management, whereas the Store Supervisor focuses on daily operations and staff oversight. Both roles are vital in retail, but the Ace Manager often requires more experience and offers higher-level duties.

What are the most commonly searched types of Ace jobs in Virginia?

The most popular types of Ace jobs in Virginia are:

What are popular job titles related to Ace Manager jobs in Virginia?

For Ace Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Ace Manager jobs in Virginia look for?

The top searched job categories for Ace Manager jobs in Virginia are:

What cities in Virginia are hiring for Ace Manager jobs?

Cities in Virginia with the most Ace Manager job openings:

Ace Manager jobs near you
Infographic showing various Ace Manager job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,123 per year, or $29.9 per hour.

ACE Account Service Desk Specialist (Tier 2 - ASD)

Chronos Operations, LLC

Ashburn, VA • On-site

Full-time

Re-posted 10 days ago

Job description

Overview

ACE Account Service Desk Specialist (Tier 2 - ASD)

Ashburn, VA (Remote)

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

Chronos Operations, LLC is seeking an ACE Account Service Desk Specialist (Tier 2 - ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.

Responsibilities
  • Provide 24x7x365 Tier II support for the Automated Commercial Environment (ACE) Account Service Desk (ASD).
  • Support over 100,000 active users comprised of Trade, PGA, and CBP clients on trade facilitation, compliance, and enforcement.
  • Answer and respond to incoming calls and emails pertaining to ACE technical questions and operation of the ACE cargo processing system.
  • Provide 24x7x365 bilingual (English/Spanish) support to the trade user community.
  • Support ACE Portal Account business processes: user enrollment, account activation, account management for CBP and Trade communities.
  • Maintain documents (Welcome Letters and guidance documentation) supporting user enrollment and activation.
  • Support end users (Trade, CBP, PGA) in the use of ACE Portal functionality, including ACE Reports.
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours.
  • Achieve >=90% quality score on reviewed interactions.
  • Update ASD SOPs as requested.
  • Contribute to TSD Knowledge Management effort: submit, create, update, and review KMS documentation.
  • Attend periodic ACE training sessions to maintain proficiency.
  • Respond to urgent priority requests including ACE Command Center/War Room problem resolution.
  • Assist OIT in assessing cybersecurity risks; perform timely inactivation/restoration of ACE Portal accounts as directed.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Other duties as assigned.
Qualifications
  • High school diploma or equivalent.
  • 2+ years of IT help desk or customer support experience.
  • Must be available to support rotating shift; 24x7x365 coverage required.
  • U.S. Citizenship required; must be able to pass CBP Background Investigation (BI).

Preferred Qualifications:

  • Associate's degree in Business Administration, Information Technology or related field preferred.
  • Experience with ACE (Automated Commercial Environment) system.
  • Must have Knowledge of trade compliance processes or web-based portal support.
  • Knowledge of CBP trade facilitation and compliance processes.
  • Experience with ServiceNow ITSM platform.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Prior CBP or DHS experience.
  • Bilingual in Spanish is preferred.
  • Knowledge of import/export trade processes.

 

Knowledge, Skills and Abilities:

  • Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
  • Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs.
  • Ability to support rotating shifts, 24x7x365 coverage.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you'll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS's culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega's impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

#Chronos Operations, LLC

Estimated Salary/Wage Up to USD $18.00/Hr.Employment Type: FULL_TIME

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