Account Project Manager Jobs in Reston, VA (NOW HIRING)

The Project Support Associate supports clinical trial projects by managing documentation, coordinating supply chain and production activities, and ensuring consistent delivery of services to clients. Working as part of a small pod of project managers, this role focuses on tactical execution, task completion, and cross-functional coordination to meet client requirements and timelines. The position serves as a primary point of contact for low-complexity client accounts, helping to build strong client relationships and deliver an excellent customer experience while maintaining the highest quality standards and compliance with Good Manufacturing Practices.

Responsibilities

• Work within a small pod of project managers to help manage a shared portfolio of projects and ensure tasks are completed by the appropriate project manager based on level and complexity.
• Serve as the primary point of contact for low-complexity client accounts, acting as a customer advocate and focusing on building strong client relationships and delivering an excellent customer experience.
• Shepherd tasks to completion by tracking progress, resolving issues within established internal procedures, and ensuring that project activities remain on schedule.
• Provide context for project activities, drive internal consensus among cross-functional teams, and clearly communicate client expectations and priorities.
• Monitor day-to-day project activity, including timelines and deliverables, and support billing processes by tracking and reporting project work accurately.
• Report vital issues, risks, and changes in project status to the project team and management in a timely and clear manner.
• Coordinate and assist in setting up and maintaining the study filing system, ensuring that all project documentation is accurate, complete, and properly organized.
• Accurately record and capture specifications for each project, ensuring that all requirements are clearly documented and accessible to the project team.
• Use digital tools to visualize project milestones and timelines, enabling synchronized sharing of knowledge and status updates across internal teams.
• Provide internal and external partners with regular updates regarding project timelines, shipping issues, delays, and other operational considerations.
• Coordinate production schedules to align with team capacity, ensuring that work is prioritized appropriately and resources are utilized efficiently.
• Assist in troubleshooting operational and logistical problems, collaborating with cross-functional teams to identify root causes and implement solutions.
• Participate in the creation of operational documents and procedures, and prepare and provide required reports to clients as needed.
• Ensure timely initiation of all services in accordance with client requirements, internal processes, and agreed project timelines.
• Provide backup support to the broader project management team, stepping in to assist with tasks and projects as needed.
• Carry out all tasks in accordance with Good Manufacturing Practices, ensuring quality, compliance, and consistency in all project-related activities.
• Present information and project updates to clients and management, and respond to questions clearly and professionally.
• Multitask and coordinate activities across functional teams while maintaining strong attention to detail and a focus on problem solving.

• 1–2 years of successful experience in project management as a project coordinator, lab technician, or in an equivalent role within a customer-facing environment.
• Strong project management skills, including the ability to plan, organize, and track multiple tasks and deliverables simultaneously.
• Excellent interpersonal skills, with the ability to build relationships, collaborate effectively with cross-functional teams, and serve as a customer advocate.
• Strong written and verbal communication skills, including the ability to present information clearly and answer questions from clients and management.
• Demonstrated ability to multitask and coordinate tasks across functional teams while maintaining attention to detail.
• Proven problem-solving skills, with the ability to identify issues, analyze root causes, and drive resolution within established procedures.
• Proficiency in MS Office Suite, including tools such as Word, Excel, and PowerPoint.
• Ability to adapt quickly and work effectively with a variety of commercial and custom in-house software systems.
• Intellectual curiosity and a results-oriented mindset, with a focus on continuous improvement and delivering high-quality outcomes.
• Ability to work in compliance with Good Manufacturing Practices and follow established quality and documentation standards.

• Degree from an accredited college or university is preferred.
• Experience in a biorepository or research laboratory environment is advantageous.
• Familiarity with Good Manufacturing Practices (GMP) and quality-driven environments.
• Experience working in a customer-facing role within scientific, laboratory, or clinical settings.
• Knowledge of Salesforce, Smartsheet, Jira, and TrackWise is advantageous.
• Experience using digital tools to visualize project milestones and manage timelines.
• Eligibility for potential conversion to a longer-term or permanent role based on performance and business needs.

This role is based in an office environment that supports clinical trial and laboratory-related projects. The standard work schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. The position follows a hybrid work model, with in-office work required two days per week (typically Monday and Tuesday) and remote work available Wednesday through Friday. The team uses a variety of commercial and custom in-house software tools, including MS Office Suite as a core platform, and may also utilize systems such as Salesforce, Smartsheet, Jira, and TrackWise. Work is highly collaborative and cross-functional, with a strong emphasis on quality, documentation, and adherence to Good Manufacturing Practices. The environment supports professional communication, structured processes, and a focus on delivering reliable, high-quality service to clients.

Job Type & Location

This is a Contract position based out of Rockville, MD.

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Rockville,MD.

This position is anticipated to close on Jun 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.