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Account Manager 3Pl Jobs in Delaware (NOW HIRING)

BWT Logistics

Warehouse Manager

New Castle, DE · On-site

$65K - $70K/yr

Serve as a primary operational point of contact for assigned 3PL clients, ensuring SLA compliance ... Collaborate with Account Management and Business Development teams to support onboarding of new ...

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Account Manager 3Pl information

What does an account manager 3PL do?

An Account Manager 3PL (Third-Party Logistics) acts as the main point of contact between clients and a logistics company. They oversee the logistics processes, manage client accounts, and ensure that transportation, warehousing, and distribution services meet client needs. Their responsibilities also include resolving issues, optimizing supply chain operations, and fostering long-term business relationships. By coordinating between clients and internal teams, they help ensure efficient and cost-effective logistics solutions.

How does an account manager 3PL typically collaborate with internal teams to meet client expectations?

As an Account Manager in a third-party logistics (3PL) company, you will regularly collaborate with operations, customer service, and warehouse teams to ensure client requirements are met efficiently. This often involves coordinating on inventory management, resolving shipment issues, and aligning on process improvements. Frequent communication and problem-solving with cross-functional teams are essential to maintain high service levels and address any client concerns promptly. Building strong internal relationships helps ensure seamless service delivery and supports successful client partnerships.

What are the key skills and qualifications needed to thrive as an account manager 3PL, and why are they important?

To thrive as an Account Manager in 3PL, you need a solid understanding of logistics operations, supply chain management, and customer relationship management, often supported by a degree in business, logistics, or a related field. Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and CRM software is typically required. Excellent communication, problem-solving abilities, and negotiation skills help you build strong client relationships and resolve issues efficiently. These skills are crucial for ensuring client satisfaction, optimizing logistics processes, and driving business growth in a competitive industry.

What is the difference between Account Manager 3Pl vs Customer Service Representative?

AspectAccount Manager 3PlCustomer Service Representative
CredentialsRelevant logistics or supply chain certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentLogistics companies, warehouses, supply chain officesCall centers, retail, service centers
Industry UsageSupply chain, logistics, third-party logistics providersRetail, telecommunications, service industries

The main difference is that an Account Manager 3Pl focuses on managing client accounts within logistics and supply chain services, ensuring smooth operations and client satisfaction. In contrast, a Customer Service Representative handles customer inquiries and support across various industries. While both roles require strong communication skills, the Account Manager 3Pl typically involves more industry-specific knowledge and account management responsibilities.

What job categories do people searching Account Manager 3Pl jobs in Delaware look for?

The top searched job categories for Account Manager 3Pl jobs in Delaware are:

What cities in Delaware are hiring for Account Manager 3Pl jobs?

Cities in Delaware with the most Account Manager 3Pl job openings:

Account Manager 3Pl jobs near you
Infographic showing various Account Manager 3Pl job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Warehouse Manager

BWT Logistics

New Castle, DE • On-site

$65K - $70K/yr

Full-time

Re-posted 15 days ago

Job description

POSITION SUMMARY:
The 2nd Shift Warehouse Manager is responsible for overseeing all day-to-day warehouse operations within a fast-paced 3PL environment, ensuring accurate and timely receipt, storage, and fulfillment of client inventory. This role is accountable for leading a team of supervisors and associates, maintaining high standards of safety, quality, and productivity, and building strong relationships with 3PL clients. The ideal candidate brings deep logistics expertise, a data-driven mindset, and a passion for operational excellence.

KEY RESPONSIBILITIES:
Operations Management:
  • Direct all inbound and outbound warehouse operations including receiving, put away, order picking, packing, and shipping.
  • Develop and enforce standard operating procedures (SOPs) to ensure consistency, accuracy, and efficiency across all functions.
  • Monitor key performance indicators (KPIs) such as order accuracy, on-time shipment, inventory accuracy, and labor productivity.
  • Manage labor planning including scheduling, overtime control, and temp staffing to align with client volume fluctuations.
  • Oversee cross-docking, value-added services (VAS), kitting, and special client programs as required.
Inventory Control:
  • Maintain high inventory accuracy through cycle counting programs, root cause analysis, and corrective action planning.
  • Partner with the WMS (Warehouse Management System) team to ensure system integrity, transactional accuracy, and process improvements.
  • Investigate and resolve inventory discrepancies, shortages, and damages in a timely manner.
Client Relationship Management:
  • Serve as a primary operational point of contact for assigned 3PL clients, ensuring SLA compliance and proactive communication.
  • Participate in client business reviews, presenting operational metrics and identifying areas for service improvement.
  • Collaborate with Account Management and Business Development teams to support onboarding of new clients and business opportunities.
People Leadership:
  • Recruit, hire, train, and develop a high-performing team of supervisors, leads, and warehouse associates.
  • Conduct performance reviews, provide coaching and feedback, and manage disciplinary actions in alignment with HR policies.
  • Foster a culture of accountability, continuous improvement, and team collaboration.
Safety & Compliance:
  • Ensure strict adherence to OSHA regulations, company safety policies, and client-specific compliance requirements.
  • Lead safety meetings, incident investigations, and corrective action plans to maintain a zero-incident workplace.
  • Oversee proper operation and maintenance of material handling equipment (MHE) including forklifts, pallet jacks, and conveyor systems.
Financial & Continuous Improvement:
  • Manage department budget including labor costs, supplies, and equipment maintenance; identify and implement cost-saving initiatives.
  • Champion Lean, 5S, and continuous improvement methodologies to drive operational efficiency.
  • Prepare and present operational reports and action plans to senior leadership.

QUALIFICATIONS:
Required:
  • 5+ years of progressive warehouse or distribution center management experience, with at least 2 years in a 3PL environment.
  • Proven track record managing teams of 25+ employees across multiple shifts.
  • Strong proficiency with Warehouse Management Systems (WMS).
  • Solid understanding of inbound/outbound logistics, inventory management, and order fulfillment best practices.
  • Demonstrated experience managing client relationships and SLA delivery in a multi-client 3PL setting.
  • Working knowledge of OSHA regulations and warehouse safety standards.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); comfort with data analysis and reporting.

Preferred:
  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • APICS CSCP, CPIM, or equivalent supply chain certification.
  • Lean Six Sigma certification (Green Belt or higher).
  • Experience with RF scanning, automation systems, or conveyor technology.
  • Bilingual (English/Spanish) strongly preferred.

WORK ENVIRONMENT:
This role operates primarily in a warehouse/distribution center environment. The position requires the ability to work in varying temperatures, stand and walk for extended periods, and occasionally lift up to 50 lbs. The Warehouse Manager must be available and flexible to support multi-shift operations, including early mornings, evenings, weekends, and holidays as business needs dictate.