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Accessibility Program Manager Jobs in Troy, NY (NOW HIRING)

CDTA

Manager of Customer Service (Albany, NY)

Albany, NY · On-site

$84K - $104K/yr

... accessibility, equity, and service reliability across all CDTA services. Duties and ... Develop and manage a formal Customer Experience (CX) Program, including standards, governance, and ...

Chipotle

General Manager

Troy, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Albany, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Troy, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Albany, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Albany, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Albany, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Slingerlands, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Clarksville, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Albany, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Guilderland Center, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

Chipotle

General Manager

Albany, NY · On-site

$26.44 - $37.26/hr

... food accessible to everyone. *THE OPPORTUNITY* Chipotle is growing fast - we're opening a ... Quarterly bonus program * Opportunities for people development bonuses * Tuition assistance ...

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Showing results 21-40

All JobsAccessibility Program JobsAccessibility Program Manager JobsAccessibility Program Manager Jobs in Troy, NY

Accessibility Program Manager information

See Troy, NY salary details

$37.9K

$105.7K

$154.4K

How much do accessibility program manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for accessibility program manager in Troy, NY is $105,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $130,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be an accessibility program manager?

To thrive as an Accessibility Program Manager, you need a solid understanding of accessibility standards (such as WCAG), program management experience, and often a background in UX, web development, or related fields. Familiarity with accessibility testing tools, project management platforms (like Jira or Asana), and certifications such as CPACC or WAS are commonly expected. Exceptional communication, leadership, and stakeholder management skills help drive organizational change and foster inclusive collaboration. These skills and qualities ensure effective implementation of accessibility initiatives, compliance with legal standards, and improved experiences for all users.

What is an accessibility program manager?

Accessibility Program Managers are professionals who oversee and coordinate initiatives to ensure products, services, and environments are accessible to people with disabilities. They develop strategies, set standards, and collaborate with various teams to implement accessibility best practices across an organization. Their role often includes policy development, training, monitoring compliance, and advocating for accessibility improvements. They play a crucial part in promoting inclusive design and ensuring that digital and physical spaces meet legal and ethical accessibility standards.

What is the difference between Accessibility Program Manager vs Accessibility Specialist?

AspectAccessibility Program ManagerAccessibility Specialist
CredentialsCertifications like IAAP CPACC or CP, relevant experienceSimilar certifications, often entry to mid-level
Work EnvironmentOversees programs, manages teams, strategic planningExecutes accessibility testing, audits, and compliance tasks
Employer & Industry UsageUsed in large organizations, tech, and government sectorsCommon in various industries, including tech and education
Search & Comparison IntentUnderstanding managerial roles, program scopeFocus on specific accessibility tasks and skills

The Accessibility Program Manager typically oversees accessibility initiatives, manages teams, and develops strategies, while the Accessibility Specialist focuses on executing accessibility testing and compliance tasks. Both roles require relevant certifications and are vital in ensuring digital accessibility across organizations.

How does an accessibility program manager collaborate with cross-functional teams to ensure digital accessibility standards are met?

As an Accessibility Program Manager, you'll work closely with product managers, designers, developers, and quality assurance teams to embed accessibility into every stage of the product lifecycle. This often involves providing training, reviewing designs and code for compliance, and creating clear processes for reporting and resolving accessibility issues. Regular communication and building strong relationships across departments are key to ensuring accessibility is prioritized and understood company-wide. You may also facilitate user testing with people with disabilities to gather real-world feedback and continuously improve accessibility efforts.
What job categories do people searching Accessibility Program Manager jobs in Troy, NY look for? The top searched job categories for Accessibility Program Manager jobs in Troy, NY are:
What cities near Troy, NY are hiring for Accessibility Program Manager jobs? Cities near Troy, NY with the most Accessibility Program Manager job openings:
Accessibility Program Manager jobs near you
Infographic showing various Accessibility Program Manager job openings in Troy, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $105,677 per year, or $50.8 per hour.

Manager of Customer Service (Albany, NY)

CDTA

Albany, NY • On-site

$84K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

The Manager of Customer Service is responsible for leading the design, implementation, and continuous improvement of CDTA's end-to-end customer journey program. This role will establish a comprehensive, agency-wide customer experience (CX) framework that integrates touchpoints from product awareness and trip planning to riding, issue resolution, and post-trip engagement.
Serving as lead for customer experience strategy, the position ensures that customer insights, performance data, and service design principles are embedded into planning, operations, communications, and capital investments. The Manager drives a proactive, data-driven approach to improving customer satisfaction, accessibility, equity, and service reliability across all CDTA services.
Duties and Responsibilities
  • Develop and maintain a comprehensive end-to-end customer road map across all CDTA services (fixed route, FLEX, STAR, CDPHP Cycle!, etc.), identifying key touchpoints, pain points, and opportunities for improvement
  • Develop and manage a formal Customer Experience (CX) Program, including standards, governance, and performance benchmarks.
  • Define CX priorities aligned with agency strategic goals, equity initiatives, and ridership growth objectives.
  • Serve as cross-functional lead for customer experience, ensuring alignment with Operations, Planning, Communications, IT, Safety, and Customer Service.
  • Lead interdepartmental initiatives to improve customer-facing processes, ensuring seamless experiences across all service channels and platforms.
  • Embed CX considerations into service planning, capital projects, procurement, and technology implementations.
  • Oversee a "Customer Voice" program, including surveys, feedback, use of CRM systems, and public engagement.
  • Analyze customer feedback, operational data, and performance metrics to identify trends and systemic issues.
  • Translate insights into actionable recommendations and prioritized improvement initiatives.
  • Oversee intake, investigation, and resolution process for customer comments, complaints, and claims, ensuring consistency, compliance, and high-quality outcomes.
  • Ensure customer service functions focus on root-cause identification and system-level improvement.
  • Ensure compliance with FTA, ADA, and agency policies related to customer communications and accessibility.
  • Partner with IT to enhance digital tools, real-time information systems, and accessibility features.
  • Lead continuous improvement initiatives that enhance ease of use, clarity, and reliability for customers.
  • Develop and implement a customer experience training framework for frontline staff, supervisors, and leadership.
  • Establish service standards and performance expectations for all customer-facing roles.
  • Define and track key CX performance indicators (e.g., satisfaction, effort, resolution time, on-time response).
  • Benchmark performance against industry best practices and peer agencies.
  • Manage staff and resources supporting customer service and CX initiatives (where applicable).
  • Oversee CRM systems, feedback tools, and related technology platforms supporting the CX program.
  • Lead special projects and agency-wide initiatives related to customer experience.
  • Perform other duties as assigned consistent with the strategic goals of the agency.

Qualifications
  • Bachelor's Degree in Business, Marketing, Communications, Public Administration, or related field (Master's preferred).
  • 7-10+ years of progressive experience in customer experience, service design, transportation, or public-facing operations, including leadership responsibilities.
  • Demonstrated experience building or managing a customer journey or CX program.
  • Strong analytical skills with experience using customer feedback and performance data to drive decision-making.
  • Experience working cross-functionally in complex organizations.
  • Proficiency in CRM systems, survey tools, and data visualization/reporting platforms.
  • Excellent communication, leadership, and management skills.

Compensation
Grade 618 ($84,123 -$104,700)
Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.
At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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