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Access Control Technical Support Specialist Jobs

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

AutoStore

Technical Support Specialist

Salem, NH · On-site

As a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they ...

AutoStore

Technical Support Specialist

Salem, NH

As a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they ...

Illinois Mutual

Technical Support Specialist

Peoria, IL · On-site

$46K - $50K/yr

Technical Support Specialist Department: Information Technology Reports To: AVP Infrastructure ... and access-related issues Perform advanced restorative actions to resolve recurring or escalated ...

Vecna

Technical Support Specialist

Burlington, MA · On-site

Technical Support Specialist Description: Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that ...

Amtech

Technical Support Specialist

Westford, MA · On-site

Job Summary: The Technical Support Specialist will support technical aspects of post market ... control systems. Skills & Competencies: • Ability to work independently and on a team to meet ...

Intercom

Technical Support Specialist

Chicago, IL · On-site

As a Technical Support Specialist, you'll own complex technical queries around some of our most ... Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is ...

Minerals Technologies Inc.

$90K - $110K/yr

Technical Support Specialist Location: Southeast USA Pay: $90k - 110k annually What We Offer ... Control, Standard Work and Problem Solving. Qualifications Qualifications/Requirements The ...

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Access Control Technical Support Specialist information

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How much do access control technical support specialist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for access control technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

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Technical Support Specialist

Austin, TX

Lightspeed Systems
Software Development • 51 - 200 employees
Learn more about Lightspeed Systemsexternal

Full-time

Re-posted 26 days ago

Job description

Do you consider yourself as someone with excellent customer service skills? Do you possess the super hero ability to effectively explain, using your amazing communications skills, technology in non-technical terms? Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization. Based from our South Austin office (near 290 and Fitzhugh Rd), you'll be responsible for troubleshooting and supporting end users on a variety of issues in our mission to keep kids safe in school.  
ABOUT THE JOB:

As a Technical Support Specialist, you will provide front-line technical support across Lightspeed's product suite. You'll work directly with customers to diagnose issues, guide product configuration, and collaborate with Product and Engineering teams to resolve complex challenges. 

This role combines technical troubleshooting, customer service, and cross-functional collaboration in a fast-paced SaaS environment. 

About the Role 

  • Provide technical support to customers through phone, email, chat, and other support channels.
  • Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products.
  • Communicate proactively with customers regarding issue status, solutions, and best practices.
  • Assist customers with product setup, configuration, integrations, and ongoing usage.
  • Document, prioritize, and escalate product issues when necessary.
  • Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.
  • Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.
  • Maintain accurate case documentation and troubleshooting records.
  • Test and validate fixes, configurations, and product updates as needed.
  • Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies.
  • Contribute to knowledge base articles and internal documentation.
  • Support team initiatives and additional projects as assigned. 

ABOUT YOU:

  • Bachelor's degree in information technology, Computer Science, or a related field. 
  • 6+ months of technical support, help desk, or customer support experience. 
  • Strong troubleshooting and problem-solving skills. 
  • Familiarity with Windows and macOS operating systems. 
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. 
  • Excellent organizational skills and attention to detail. 
  • Customer-first mindset with a passion for delivering exceptional service. 
  • Ability to prioritize and manage multiple tasks in a fast-paced environment. 
  • Team-oriented with a collaborative approach to problem solving. 

APPLICATION REQUIREMENTS INCLUDE: 

  • This position requires current, permanent authorization to work in the United States. We are unable to sponsor or support visa sponsorship now or at any point in the future, including transfers or extensions of existing sponsorship.
  • We require all qualified applicants, as part of the application process, to complete a set of assessments. Please watch for a link in the next few days, following the submission of your completed application. 

Apply