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Access Call Center Jobs (NOW HIRING)

USEYE

PAC- Patient Access Center Representative

Bradenton, FL · On-site

$15.75 - $20/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... access continuous learning and development opportunities and contribute to the success of a ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.39 - $35.12/hr

Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse ... Your work directly impacts patient access to care, provider workflow efficiency, and the overall ...

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How much do access call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for access call center in the United States is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.24 per hour, depending on experience, location, and employer.

What is an access call center?

An Access Call Center is a centralized service where trained representatives handle inquiries, appointment scheduling, and support for healthcare facilities or other organizations. These call centers aim to streamline communication between patients, providers, and administrative staff, often serving as the first point of contact for individuals seeking services. Access Call Centers help improve customer satisfaction, reduce wait times, and ensure that callers are directed to the appropriate department or resource. They may also handle tasks such as insurance verification, referral management, and follow-up calls.

What are the key skills and qualifications needed to thrive as an access call center representative, and why are they important?

To thrive as an Access Call Center representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare scheduling tools is important. Patience, active listening, and a customer-focused attitude are standout soft skills in this role. These skills ensure efficient resolution of inquiries, high customer satisfaction, and effective management of high call volumes.

What are some common challenges faced by access call center representatives, and how can these be managed effectively?

Access Call Center representatives often handle high volumes of calls from individuals seeking healthcare services or information, which can be both fast-paced and emotionally demanding. Managing challenging callers, maintaining accurate records, and adhering to privacy regulations are key aspects of the role. To effectively manage these challenges, representatives benefit from strong communication skills, effective stress management techniques, and ongoing training in healthcare protocols. Support from supervisors and collaboration with team members also help create a positive and resilient work environment.

What is the difference between Access Call Center vs Customer Service Representative?

AspectAccess Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing
Industry UsageCustomer support, technical support, salesCustomer support, sales, assistance
Common Search/ComparisonYesYes

Access Call Center agents and Customer Service Representatives both handle customer interactions, often requiring similar skills and training. However, Access Call Center roles typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in various settings, including retail or remote environments. Both roles are essential for customer support and share overlapping credentials and industry usage.

More about Access Call Center jobs

What cities are hiring for Access Call Center jobs?

Cities with the most Access Call Center job openings:

What states have the most Access Call Center jobs?

States with the most job openings for Access Call Center jobs include:

What are popular job titles related to Access Call Center jobs?

For Access Call Center jobs, the most frequently searched job titles are:

Access Call Center jobs near you
Infographic showing various Access Call Center job openings in the United States as of September 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.

PAC- Patient Access Center Representative

Bradenton, FL • On-site

USEYE
See more jobs at USEYEexternal

$15.75 - $20/hr

Other

Re-posted 5 days ago

Job description

JOB SUMMARY:
The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This representative will be responsible for assessing patient needs, scheduling patient appointments, and assisting with any inquiries from the general public via phone. The ideal candidate will strive to provide an unparalleled patient experience. All team members must effectively function in a high call volume environment, and remain friendly, focused, and calm under pressure.
ESSENTIAL JOB FUNCTIONS (other duties as required):
  • Answers and triages incoming calls in a high-volume setting in a courteous and highly professional manner. Provides patients with an exceptional, one of kind experience that leads to high levels of patient satisfaction.
  • Responds to incoming appointment requests via email, Phreesia and other alternate paths into the practice.
  • Works in tandem with our contact center team to manage the phone queue and respond to patients efficiently, always mindful of service response times.
  • Accurately schedules appointments according to our practice templates and protocols.
  • Assists referring physicians with scheduling patients.
  • Effectively obtains patient demographic, clinical and insurance information and enter accurately in our practice management system.
  • Learns, retains and applies medical knowledge regarding scheduling, surgical and clinical protocols.
  • Meets productivity and patient care standards that align with our standards for the patient experience.
  • Ensures patient confidentiality.
  • Establishes strong work partnerships throughout the practice in order to provide a high quality of accurate information to patients.
COMPETENCIES:
  • Ability to provide exceptional customer service that supports high patient experience standards.
  • Ability to accurately follow oral and written instructions.
  • Strong oral communication skills. Communicates clearly, professionally and with a high level of self-awareness to patients.
  • Ability to address and resolve conflict when dealing with the public.
  • Capable of maintaining high degree of confidentiality that meets all HIPAA requirements.
  • Strong time management skills.
  • Ability to interact with the public and coworkers in a professional, respectful, and courteous manner.
WORK ENVIRONMENT:
The work environment is fast paced, requires strong time management and productivity skills. Contact center representatives must be internally motivated and capable of working independently.
PHYSICAL DEMANDS:
  • Occasional walking, standing, and sitting. May include bending.
  • Use hands to handle or feel objects, reach with hands and arms
  • Verbal communication and ability to hear
  • Lift moderately heavy objects (up to 50 pounds)
  • Use of close, distance and peripheral vision
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time hourly on site position.
TRAVEL:
Minimal requirements for travel may be required from time to time.
REQUIRED EDUCATION AND EXPERIENCE:
  • High school graduate, with previous experience in a customer service role or call center.
  • Technology savvy, with competency in Office Suite and ability to learn software applications as required.
PREFERRED EDUCATION AND EXPERIENCE:
  • Previous experience in a contact center or healthcare environment is valued, but not required.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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