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Access Customer Support Jobs (NOW HIRING)

R1

Patient Access Customer Service Representative

Clyde, NC · On-site

$14.50 - $18.99/hr

Support timely access to care by minimizing delays in registration and answer questions with ... Exceptional customer service experience, communication and interpersonal skills * Strong composure ...

Sutherland

Associate - Customer Service - Work At Home

$14.75 - $20.50/hr

Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers ...

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Customer Support Publishing $18.00 per hour Monday-Friday, shift scheduled within 7:00am-6:00pm ... We help job seekers grow their careers with fast feedback, personalized support, and access to ...

R1

Patient Access Customer Service Representative

Clyde, NC · On-site

$14.50 - $18.99/hr

Support timely access to care by minimizing delays in registration and answer questions with ... Exceptional customer service experience, communication and interpersonal skills * Strong composure ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... However, employees who have access to the compensation information of other employees or applicants ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... However, employees who have access to the compensation information of other employees or applicants ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... Help customers navigate account access, servicing, identity verification, transactions, and other ...

Oshkosh Corporation, Inc.

$13.25 - $18/hr

Customer Support SpecialistSkip to main contentThis site uses cookies in accordance with our ... to the access market. We partner with customers to provide quality equipment, training ...

TicketManager

Customer Support Associate

Arizona City, AZ · On-site

$17.50 - $24.25/hr

Handle guest management requests, including guest list questions, access issues, site or email updates, and other routine guest management needs. * Take a call-first approach to customer support by ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

Handle guest management requests, including guest list questions, access issues, site or email updates, and other routine guest management needs. * Take a call-first approach to customer support by ...

NOVA Biomedical GmbH

Customer Support Specialist

Waltham, MA · On-site

$19.50 - $26.25/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues ... Occasional need to move about the office to access meetings or resources. Why Work for Nova ...

Fresh Prints

Customer Support Associate

$18 - $24.50/hr

Customer Support Associate Philippines (Remote) Customer Support Associate - SeatGeek Location ... access, payments, refunds, and event changes * Investigate customer concerns using SeatGeek ...

Parafin

Customer Support Specialist

San Francisco, CA · On-site

$90K - $110K/yr

We build tech that makes it simple for small businesses to access the financial tools they need ... About the Position We are looking for a Customer Support Specialist who can delight customers at ...

Unity Bank

Customer Support Specialist

Clinton, NJ · On-site

$18.75 - $25.25/hr

Respond to debit card inquiries, including general card support, card access questions, transaction ... Resolve first-contact customer issues whenever possible while recognizing when escalation is ...

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As of Sep 13, 2026, the average hourly pay for access customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

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Patient Access Customer Service Representative

Clyde, NC • On-site

R1
Health Care and Social Assistance • 10K+ employees
Learn more about R1external

$14.50 - $18.99/hr

Full-time

Posted 25 days ago

R1 RCM rating

6.8

Company rating: 6.8 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
Patient Access Customer Service Representative
On-Site - Clyde, NC | LifePoint Haywood Regional Medical Center
Schedule: 7:00pm - 7:00am 12hr Shifts for 3 Days and 1 Half Day 6hr Shift 7:00pm - 1:00am or 1:00am - 7:00pm | Alternating weeks/weekends
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
As a Patient Access Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.
This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
What You'll Do:
  • Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
  • Answer phones and gather accurate patient information quickly in a fast-paced environment
  • Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
  • Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
  • Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
  • Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.
What We're Looking For:
  • Exceptional customer service experience, communication and interpersonal skills
  • Strong composure and professionalism in a fast-paced environment
  • Ability to multitask and prioritize quickly with high attention to detail
  • Comfortable with shifting priorities based on patient needs
  • Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
  • High School Diploma or GED
  • Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain:
  • Experience in healthcare administration & patient access
  • Exposure to revenue cycle, insurance processes, and hospital operations
  • Opportunity for growth within R1
  • A team environment focused on innovation, collaboration, and patient experience
  • Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:
Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.
Fast-Paced, Never Boring: You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.
For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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