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Access Call Center Jobs (NOW HIRING)

Moffitt Cancer Center

$16.91 - $24.64/hr

Summary The Patient Access Scheduling & Communications Coordinator (PASCC) supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and ...

USEYE

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

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How much do access call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for access call center in the United States is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.24 per hour, depending on experience, location, and employer.

What is an access call center?

An Access Call Center is a centralized service where trained representatives handle inquiries, appointment scheduling, and support for healthcare facilities or other organizations. These call centers aim to streamline communication between patients, providers, and administrative staff, often serving as the first point of contact for individuals seeking services. Access Call Centers help improve customer satisfaction, reduce wait times, and ensure that callers are directed to the appropriate department or resource. They may also handle tasks such as insurance verification, referral management, and follow-up calls.

What are the key skills and qualifications needed to thrive as an access call center representative, and why are they important?

To thrive as an Access Call Center representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare scheduling tools is important. Patience, active listening, and a customer-focused attitude are standout soft skills in this role. These skills ensure efficient resolution of inquiries, high customer satisfaction, and effective management of high call volumes.

What are some common challenges faced by access call center representatives, and how can these be managed effectively?

Access Call Center representatives often handle high volumes of calls from individuals seeking healthcare services or information, which can be both fast-paced and emotionally demanding. Managing challenging callers, maintaining accurate records, and adhering to privacy regulations are key aspects of the role. To effectively manage these challenges, representatives benefit from strong communication skills, effective stress management techniques, and ongoing training in healthcare protocols. Support from supervisors and collaboration with team members also help create a positive and resilient work environment.

What is the difference between Access Call Center vs Customer Service Representative?

AspectAccess Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing
Industry UsageCustomer support, technical support, salesCustomer support, sales, assistance
Common Search/ComparisonYesYes

Access Call Center agents and Customer Service Representatives both handle customer interactions, often requiring similar skills and training. However, Access Call Center roles typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in various settings, including retail or remote environments. Both roles are essential for customer support and share overlapping credentials and industry usage.

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What cities are hiring for Access Call Center jobs?

Cities with the most Access Call Center job openings:

What states have the most Access Call Center jobs?

States with the most job openings for Access Call Center jobs include:

What are popular job titles related to Access Call Center jobs?

For Access Call Center jobs, the most frequently searched job titles are:

Access Call Center jobs near you
Infographic showing various Access Call Center job openings in the United States as of September 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.

Service Center Representative - Azalea Orthopedics (2234)

Tyler, TX

ORTHOLONESTAR
Outpatient Health Care • 1 - 5K employees
Learn more about ORTHOLONESTARexternal

$14.50 - $18.75/hr

Full-time

Re-posted yesterday

Job description

In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed:

· Above-average attention to details and accuracy when recording patient information.

· Electronically record the necessary data needed for entering new patients into the practice management system accurately.

· Schedule patients accurately and appropriately on physician’s schedule.

· Respond to incoming faxed referrals by calling and scheduling patients in the practice management system.

· Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.

· Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.

· Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner.

· Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.

· Maintains patient privacy.

· Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.

· 1 year of experience in Healthcare preferred (familiarity with medical terminology)

· 1 year of medical scheduling experience preferred

· Excellent telephone and customer service skills required

· Strong written, oral and interpersonal communication skills required

Apply