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Access A Ride Customer Service Jobs (NOW HIRING)

MABSTOA

Deputy Director, Customer Service

New York, NY · On-site

Customer Relations Officer POSITION SUMMARY MTA New York City Transit Paratransit (Access-A-Ride) Service is a federally mandated service, in accordance with the Americans with Disabilities Act (ADA ...

1A Car Service Inc

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TLC Drivers With TLC Car Wanted

Bronx, NY · On-site

$300 - $500/day

Licensed Black Car Base offering Access A Ride Jobs to TLC Drivers with a TLC Car. * No Base fees. * Keep 95% of what you earned. * Daily payment. * Flexible work hours. * Make $300 - $500 working ...

Lucky Strike Entertainment

Ride Operator

Riverside, CA · On-site

$16.90/hr

This position involves a lot of guest interaction and a customer service-oriented mindset to provide a wonderful experience to everyone who comes to enjoy a day at the park. Ride Operators are ...

Boomers

Ride Operator

Vista, CA · On-site

$16.90/hr

This position involves a lot of guest interaction and a customer service-oriented mindset to provide a wonderful experience to everyone who comes to enjoy a day at the park. Ride Operators are ...

Castle Park

Ride Operator

Riverside, CA · On-site

$16.90/hr

This position involves a lot of guest interaction and a customer service-oriented mindset to provide a wonderful experience to everyone who comes to enjoy a day at the park. Ride Operators are ...

AMR

All Transit CDL Driver

Arverne, NY · On-site

$23.11 - $29.58/hr

... re hiring Access-A-Ride Drivers that will respond to requests for transportation needs and deliver high-quality care, treatment and customer service to patients. Great service begins with great ...

Transdev

Bus Driver - Stapleton

Denver, CO

$26.02/hr

Access-a-Ride Drivers Needed in Denver, Colorado! We are currently on the lookout for an Access-a ... Excellent communication & customer service skills. * Must be able to work shifts or flexible work ...

NASCAR SpeedPark

Amusement Ride Mechanic

Sevierville, TN

$20 - $30/hr

Service, maintain and help assemble our amusement rides. Complete a daily inspection and start up ... Special Skills -Positive and effective customer service skills. Ability to handle multiple tasks at ...

Pacific Park

Ride Operator

Santa Monica, CA

The ability to bend, climb stairs and move around while helping guests in and out of ride units The Ride Operator will consistently maintain a high level of customer service and treat the safety of ...

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All JobsAccess A Ride Customer Service Jobs

Access A Ride Customer Service information

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How much do access a ride customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for access a ride customer service in the United States is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Access A Ride Customer Service vs Access A Ride Driver?

AspectAccess A Ride Customer ServiceAccess A Ride Driver
Required CredentialsBasic customer service skills, possibly a high school diplomaValid driver's license, vehicle insurance, background check
Work EnvironmentOffice or call center, assisting customers over the phone or onlineOn the road, providing transportation services to clients
Employer & Industry UsagePart of transportation and mobility services, employed by Access A Ride

Access A Ride Customer Service representatives handle inquiries, scheduling, and support for riders, while Access A Ride Drivers are responsible for providing transportation. Both roles are essential in the mobility industry, but they differ in credentials, work environment, and daily responsibilities.

What are some common challenges faced by Access-A-Ride Customer Service representatives and how can they be managed?

Access-A-Ride Customer Service representatives often encounter challenges such as handling high call volumes, assisting riders with disabilities, and resolving scheduling or service issues efficiently. It is important to remain patient, empathetic, and knowledgeable about program guidelines and resources to provide effective support. Representatives typically collaborate closely with dispatchers, drivers, and supervisors to ensure timely and accurate service, and ongoing training is provided to help manage complex situations and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Access A Ride Customer Service representative, and why are they important?

To thrive as an Access A Ride Customer Service representative, you need strong customer service skills, attention to detail, and familiarity with transportation or paratransit operations, typically supported by a high school diploma or equivalent. Proficiency with scheduling software, call center phone systems, and databases is often required. Patience, problem-solving abilities, and effective communication are crucial soft skills for addressing diverse rider needs and resolving issues. These skills ensure efficient, compassionate service delivery and help maintain smooth operations for clients relying on accessible transportation.

What are Access-A-Ride customer service representatives?

Access-A-Ride customer service representatives assist riders who use the Access-A-Ride paratransit service, which provides transportation for people with disabilities who cannot use regular public transit. Their duties include answering questions about eligibility, scheduling rides, handling complaints or service issues, and providing information about policies and procedures. They play a crucial role in ensuring riders have a smooth and accessible transportation experience. Representatives may work via phone, email, or in-person at service centers.
More about Access A Ride Customer Service jobs
What cities are hiring for Access A Ride Customer Service jobs? Cities with the most Access A Ride Customer Service job openings:
What states have the most Access A Ride Customer Service jobs? States with the most job openings for Access A Ride Customer Service jobs include:
Access A Ride Customer Service jobs near you
Infographic showing various Access A Ride Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 16% Full Time, 79% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.

Deputy Director, Customer Service

MABSTOA

New York, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Title: Deputy Director Customer Service 
Department: Paratransit   
Authority: NYCT   
Division/Unit: Customer Service   
Work Location: 33-00 Northern Blvd, Long Island City, NY 11101    
Hours of Work: 9am - 5pm   
Compensation:   
$119,891 - $134,878 
Deadline (if Applicable):  
Until Filled  
Reporting Manager (If Applicable):  
Customer Relations Officer  
 
POSITION SUMMARY
MTA New York City Transit Paratransit (Access-A-Ride) Service is a federally mandated service, in accordance with the Americans with Disabilities Act (ADA) of 1990, providing origin-to-destination, demand-response, shared ride transportation for individuals with disabilities that cannot use fixed route public buses and subways. This position is responsible for supporting the Customer Relations Unit in managing the Correspondence team made up of NYCT staff, Contractors, and Interns; specifically guiding all aspects of assisting Access-A-Ride (AAR) customers and documenting their travel experience via the Customer Relations Management database (Cassie). 
 
RESPONSIBILITIES
The Deputy Director Customer Service is responsible for assigning Cassie cases, handling escalated complaints, conducting monthly staff quality control, training and retraining. This role resolves AAR customer technology issues by investigating and communicating with MTA-IT or the Paratransit Project Management unit. Responsible for developing processes and policies for new initiatives such as the MY AAR app, AAR OMNY, AAR chat-Bot, and Paratransit internal technology systems. In addition, this role oversees all HR responsibilities for the Correspondence team (daily attendance, pay, staff tours, vacations, absences, conflicts, etc.).
 
EDUCATION AND EXPERIENCE
A Baccalaureate degree from an accredited college or university in Business Administration, Transportation Management, Public Relations, Journalism, or, Public Administration and five (5) years of full-time related experience, at least three (3) years of which of which must have been in a managerial/supervisory capacity.
DESIRED SKILLS
  • Excellent Customer Service experience
  • Knowledge of FTA (Federal Transit Administration) and ADA (American with Disabilities Act) provisions
  • Knowledge of Microsoft Applications
  • Excellent verbal, written and interpersonal communication skills
 
Selection Method:  
Based on evaluation of education, skills, experience, and interview.  
  
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  
  
Equal Employment Opportunity:  
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.