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Access A Ride Customer Service Jobs in Pennsylvania

Knoebels

Ride Operator

Elysburg, PA · On-site

Ride OperatorDepartment:RidesReports To:Rides ManagerStatus: SeasonalAge:16 years or older SUMMARY ... Strong customer service skills, both internal and external * Maintain a positive attitude

Hfecorp

Kennywood - Ride Operator

West Mifflin, PA · On-site

This position involves a lot of guest interaction and a customer service-oriented mindset to provide a wonderful experience to everyone who comes to enjoy a day at the park. Ride Operators are ...

Knoebels

Ride Mechanic

Elysburg, PA · On-site

This is a year-round position, reporting to the Director of Operations and Facilities. Hours of ... Strong customer service skills, both internal and external * Experience in working cross ...

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All JobsAccess A Ride Customer Service JobsAccess A Ride Customer Service Jobs in Pennsylvania

Access A Ride Customer Service information

See Pennsylvania salary details

$16

$23

$26

How much do access a ride customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for access a ride customer service in Pennsylvania is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $25.29 per hour, depending on experience, location, and employer.

What is an Access A Ride customer service representative?

Access-A-Ride customer service representatives assist riders who use the Access-A-Ride paratransit service, which provides transportation for people with disabilities who cannot use regular public transit. Their duties include answering questions about eligibility, scheduling rides, handling complaints or service issues, and providing information about policies and procedures. They play a crucial role in ensuring riders have a smooth and accessible transportation experience. Representatives may work via phone, email, or in-person at service centers.

What are some common challenges faced by Access A Ride customer service representatives and how can they be managed?

Access-A-Ride Customer Service representatives often encounter challenges such as handling high call volumes, assisting riders with disabilities, and resolving scheduling or service issues efficiently. It is important to remain patient, empathetic, and knowledgeable about program guidelines and resources to provide effective support. Representatives typically collaborate closely with dispatchers, drivers, and supervisors to ensure timely and accurate service, and ongoing training is provided to help manage complex situations and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Access A Ride customer service representative, and why are they important?

To thrive as an Access A Ride Customer Service representative, you need strong customer service skills, attention to detail, and familiarity with transportation or paratransit operations, typically supported by a high school diploma or equivalent. Proficiency with scheduling software, call center phone systems, and databases is often required. Patience, problem-solving abilities, and effective communication are crucial soft skills for addressing diverse rider needs and resolving issues. These skills ensure efficient, compassionate service delivery and help maintain smooth operations for clients relying on accessible transportation.

What is the difference between Access A Ride Customer Service vs Access A Ride Driver?

AspectAccess A Ride Customer ServiceAccess A Ride Driver
Required CredentialsBasic customer service skills, possibly a high school diplomaValid driver's license, vehicle insurance, background check
Work EnvironmentOffice or call center, assisting customers over the phone or onlineOn the road, providing transportation services to clients
Employer & Industry UsagePart of transportation and mobility services, employed by Access A Ride

Access A Ride Customer Service representatives handle inquiries, scheduling, and support for riders, while Access A Ride Drivers are responsible for providing transportation. Both roles are essential in the mobility industry, but they differ in credentials, work environment, and daily responsibilities.

Access A Ride Customer Service jobs near you
Infographic showing various Access A Ride Customer Service job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,542 per year, or $23.3 per hour.

Ride Operator

Knoebels

Elysburg, PA • On-site

Temporary

Re-posted 17 days ago

Key responsibilities

  • Verify that the daily ride inspection sheet is completed and signed before opening the ride

  • Prepare the ride area for opening and closing, including testing the ride if necessary

  • Check and enforce all ride height regulations and operate the ride safely according to standard procedures

Job description

Description
Job Title:Ride OperatorDepartment:RidesReports To:Rides ManagerStatus: SeasonalAge:16 years or older
SUMMARY
The primary purpose of a Ride Operator is to ensure the safety of all guests and team members by following standard operating procedures for rides, monitoring behaviors in the ride area to prevent unsafe activities, and by enforcing rider regulations in a positive manner. This is a seasonal position, reporting to the Rides Manager.
Park's operational summer hours are typically Sunday through Tuesday 12pm to 8pm and Wednesday through Saturday 12pm to 9pm. During the parks season, evening and weekend hours are required.
RESPONSIBILITIES
  • Verify that the daily ride inspection sheet is completed and signed before opening ride
  • Prepare ride area for opening and closing each day, may include test runs of the ride
  • Check and enforce all ride height regulations
  • Collect correct amount of ride tickets from guests and put in canister or check for accurate all-day wristband
  • Follow standard operating procedure for ride to operate ride in a safe manner, including loading and unloading guests
  • Closely observe ride and riders to ensure safe operation including checking ride safety restraints
  • Report problems to supervisor immediately, such as situations relating to facility operations, patron complaints or concerns, accidents, emergency situations, damages, and potential safety hazards
  • Respond appropriately to emergency situations
  • Ride operator must remain cell phone and smart device free at all times inside ride area

KEY COMPETENCIES
  • Candidate should possess strong communication skills, high degree of integrity, positive attitude, attention to detail and the ability to solve problems
  • Position will require candidate to frequent walk, stand, and bend over to check safety restraints
  • Position will require the candidate to be working in an outdoor environment around high noise levels
  • Candidate should have the ability to learn and apply ticket handling procedures
  • Candidate should have the ability to build strong relationships with guests, provide a high level of guest service, and be an effective member of a team
  • Excellent organizational skills with attention to detail and accuracy
  • Strong customer service skills, both internal and external
  • Maintain a positive attitude
  • Exceptional communication skills while relating to people in a friendly, professional manner
  • Self-motivated; acts without needing directions
  • Perform cleaning duties as needed to maintain a clean, safe work environment, including seats, cars/trains, ride platform, and guest line area. This may include sweeping, scrubbing, mopping, polishing, power washing, vacuuming, waxing, and picking up trash.

This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or limit the supervisor's ability to modify work assignments as appropriate.

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