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Access A Ride Customer Service Jobs in Virginia (NOW HIRING)

RidenRoll

Taxi Fleet Partners

Chesapeake, VA · On-site

Ensure drivers meet our standards for safety and customer service. * Utilize our app to manage ... Increased ride requests from a larger customer base. * Access to exclusive promotions and marketing ...

RidenRoll

Taxi Fleet Partners

Norfolk, VA · On-site

Ensure drivers meet our standards for safety and customer service. * Utilize our app to manage ... Increased ride requests from a larger customer base. * Access to exclusive promotions and marketing ...

RidenRoll

Taxi Fleet Partners

Richmond, VA · On-site

Ensure drivers meet our standards for safety and customer service. * Utilize our app to manage ... Increased ride requests from a larger customer base. * Access to exclusive promotions and marketing ...

Long John Silver's

Customer Service

Bristol, VA

$13 - $17.75/hr

This is a very important position for a friendly, helpful individual who enjoys working in a fast ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

Long John Silver's

Customer Service

Radford, VA

$12.77/hr

This is a very important position for a friendly, helpful individual who enjoys working in a fast ... Early access to new menu items The successful customer service crew member is able to: * Greet and ...

Long John Silver's

Customer Service

Christiansburg, VA

$12.77/hr

This is a very important position for a friendly, helpful individual who enjoys working in a fast ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

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All JobsAccess A Ride Customer Service JobsAccess A Ride Customer Service Jobs in Virginia

Access A Ride Customer Service information

See Virginia salary details

$15

$23

$26

How much do access a ride customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for access a ride customer service in Virginia is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Access A Ride Customer Service vs Access A Ride Driver?

AspectAccess A Ride Customer ServiceAccess A Ride Driver
Required CredentialsBasic customer service skills, possibly a high school diplomaValid driver's license, vehicle insurance, background check
Work EnvironmentOffice or call center, assisting customers over the phone or onlineOn the road, providing transportation services to clients
Employer & Industry UsagePart of transportation and mobility services, employed by Access A Ride

Access A Ride Customer Service representatives handle inquiries, scheduling, and support for riders, while Access A Ride Drivers are responsible for providing transportation. Both roles are essential in the mobility industry, but they differ in credentials, work environment, and daily responsibilities.

What are some common challenges faced by Access-A-Ride Customer Service representatives and how can they be managed?

Access-A-Ride Customer Service representatives often encounter challenges such as handling high call volumes, assisting riders with disabilities, and resolving scheduling or service issues efficiently. It is important to remain patient, empathetic, and knowledgeable about program guidelines and resources to provide effective support. Representatives typically collaborate closely with dispatchers, drivers, and supervisors to ensure timely and accurate service, and ongoing training is provided to help manage complex situations and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Access A Ride Customer Service representative, and why are they important?

To thrive as an Access A Ride Customer Service representative, you need strong customer service skills, attention to detail, and familiarity with transportation or paratransit operations, typically supported by a high school diploma or equivalent. Proficiency with scheduling software, call center phone systems, and databases is often required. Patience, problem-solving abilities, and effective communication are crucial soft skills for addressing diverse rider needs and resolving issues. These skills ensure efficient, compassionate service delivery and help maintain smooth operations for clients relying on accessible transportation.

What are Access-A-Ride customer service representatives?

Access-A-Ride customer service representatives assist riders who use the Access-A-Ride paratransit service, which provides transportation for people with disabilities who cannot use regular public transit. Their duties include answering questions about eligibility, scheduling rides, handling complaints or service issues, and providing information about policies and procedures. They play a crucial role in ensuring riders have a smooth and accessible transportation experience. Representatives may work via phone, email, or in-person at service centers.
Access A Ride Customer Service jobs near you
Infographic showing various Access A Ride Customer Service job openings in Virginia as of June 2026, with employment types broken down into 2% Locum Tenens, 30% Full Time, 66% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $48,010 per year, or $23.1 per hour.

Ride Along Companion Volunteer

Planned Parenthood South Atlantic

Roanoke, VA • On-site

$14.75 - $17.75/hr

Other

Posted 21 days ago

Job description

What is Special about this Volunteer Opportunity? 
As a Ride Along Companion (RAC), you'll play a unique and meaningful role in ensuring that patients can safely and comfortably access abortion care. This volunteer opportunity is about being a supportive, reassuring presence for someone during a vulnerable moment. By stepping in when a patient doesn't have a friend or loved one available, you'll help remove barriers to care, protect their dignity, and make sure they get home safely. This role allows you to provide both practical support and compassionate connection, directly impacting access to equitable healthcare in your community. 

Position Details:   
Location: On-site: Roanoke Health Center 
On Call Schedule:   
Thursday: 10AM- 3PM  
Friday: 10AM-3PM  
Who you are:
  • You are passionate about ensuring patients have access to inclusive, nonjudgmental healthcare, including abortion services. 
  • You believe in treating every person with compassion, respect, and dignity. 
  • You are available to volunteer for on-call shifts during the day and can respond reliably when needed. 
  • You enjoy connecting with and supporting people from diverse backgrounds and life experiences. 
  • You are able to remain calm, reassuring, and clear-headed in stressful or emotional situations. 
  • You are a good communicator who knows when to offer conversation, comfort, or quiet support. 
  • You are dependable, flexible, and committed to showing up for your community when patients need you most. 
  • You bring a friendly, approachable demeanor and a nonjudgmental attitude to every interaction. 
What You'll Do:
  • Stay within 30 minutes of the clinic during your on-call shift. 
  • When called, drive yourself to the Roanoke Health Center, where staff will introduce you to the patient you'll be accompanying. 
  • Ride with the patient in an Uber Health from the clinic to their home or hotel. 
  • Provide reassurance and support during the ride-keeping an eye out for any complications and calling EMS if needed. 
  • Walk the patient safely to their door (without entering their residence). 
  • Return to the clinic in the same Uber Health after the patient is settled. 
Why Should You Apply? 
Becoming a Ride Along Companion is a chance to make a real difference-one patient at a time. By volunteering, you'll be helping to break down barriers to care, offering compassion when it matters most, and ensuring every patient can access the support they need to heal safely. If you are dependable, caring, and committed to reproductive health equity, this role gives you a unique way to stand beside your community members during a pivotal moment in their lives. Your presence can transform what could feel like a lonely journey into one of dignity, comfort, and care. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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