ZipRecruiter

Log In

1

Access A Ride Customer Service Jobs in Queens, NY

Theradynamics

Access-A-Ride LPN

Bronx, NY · On-site

$25 - $31/hr

Conducts staff training/education as appropriate via formal and informal in-services and ... Access-A-Ride LPN Qualifications: * Bachelor's in Physical Therapy, Bachelor's in Nursing, or ...

Theradynamics

Access-A-Ride LPN

Bronx, NY · On-site

$25 - $31/hr

Conducts staff training/education as appropriate via formal and informal in-services and ... Access-A-Ride LPN Qualifications: * Bachelor's in Physical Therapy, Bachelor's in Nursing, or ...

AMR Corp.

All Transit CDL Driver

Arverne, NY · On-site

$23.57 - $30.17/hr

... re hiring Access-A-Ride Drivers that will respond to requests for transportation needs and deliver high-quality care, treatment and customer service to patients. Great service begins with great ...

AMR

All Transit CDL Driver

Long Beach, NY · On-site

$23.57 - $30.17/hr

... re hiring Access-A-Ride Drivers that will respond to requests for transportation needs and deliver high-quality care, treatment and customer service to patients. Great service begins with great ...

AMR

All Transit CDL Driver

Arverne, NY · On-site

$23.57 - $30.17/hr

... re hiring Access-A-Ride Drivers that will respond to requests for transportation needs and deliver high-quality care, treatment and customer service to patients. Great service begins with great ...

AMR

All Transit CDL Driver

Long Beach, NY · On-site

$23.57 - $30.17/hr

... re hiring Access-A-Ride Drivers that will respond to requests for transportation needs and deliver high-quality care, treatment and customer service to patients. Great service begins with great ...

AMR

All Transit CDL Driver

Queens, NY · On-site

$23.57 - $30.17/hr

... re hiring Access-A-Ride Drivers that will respond to requests for transportation needs and deliver high-quality care, treatment and customer service to patients. Great service begins with great ...

AMR

All Transit CDL Driver

Brooklyn, NY · On-site

$23.57 - $30.17/hr

... re hiring Access-A-Ride Drivers that will respond to requests for transportation needs and deliver high-quality care, treatment and customer service to patients. Great service begins with great ...

next page

Showing results 1-20

All JobsAccess A Ride Customer Service JobsAccess A Ride Customer Service Jobs in Queens, NY

Access A Ride Customer Service information

See Queens, NY salary details

$16

$24

$28

How much do access a ride customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for access a ride customer service in Queens, NY is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $26.35 per hour, depending on experience, location, and employer.

What is an Access A Ride customer service representative?

Access-A-Ride customer service representatives assist riders who use the Access-A-Ride paratransit service, which provides transportation for people with disabilities who cannot use regular public transit. Their duties include answering questions about eligibility, scheduling rides, handling complaints or service issues, and providing information about policies and procedures. They play a crucial role in ensuring riders have a smooth and accessible transportation experience. Representatives may work via phone, email, or in-person at service centers.

What are some common challenges faced by Access A Ride customer service representatives and how can they be managed?

Access-A-Ride Customer Service representatives often encounter challenges such as handling high call volumes, assisting riders with disabilities, and resolving scheduling or service issues efficiently. It is important to remain patient, empathetic, and knowledgeable about program guidelines and resources to provide effective support. Representatives typically collaborate closely with dispatchers, drivers, and supervisors to ensure timely and accurate service, and ongoing training is provided to help manage complex situations and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Access A Ride customer service representative, and why are they important?

To thrive as an Access A Ride Customer Service representative, you need strong customer service skills, attention to detail, and familiarity with transportation or paratransit operations, typically supported by a high school diploma or equivalent. Proficiency with scheduling software, call center phone systems, and databases is often required. Patience, problem-solving abilities, and effective communication are crucial soft skills for addressing diverse rider needs and resolving issues. These skills ensure efficient, compassionate service delivery and help maintain smooth operations for clients relying on accessible transportation.

What is the difference between Access A Ride Customer Service vs Access A Ride Driver?

AspectAccess A Ride Customer ServiceAccess A Ride Driver
Required CredentialsBasic customer service skills, possibly a high school diplomaValid driver's license, vehicle insurance, background check
Work EnvironmentOffice or call center, assisting customers over the phone or onlineOn the road, providing transportation services to clients
Employer & Industry UsagePart of transportation and mobility services, employed by Access A Ride

Access A Ride Customer Service representatives handle inquiries, scheduling, and support for riders, while Access A Ride Drivers are responsible for providing transportation. Both roles are essential in the mobility industry, but they differ in credentials, work environment, and daily responsibilities.

What cities near Queens, NY are hiring for Access A Ride Customer Service jobs?

Cities near Queens, NY with the most Access A Ride Customer Service job openings:

Access A Ride Customer Service jobs near you
Infographic showing various Access A Ride Customer Service job openings in Queens, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,530 per year, or $24.3 per hour.

Access A Ride Paratransit Drivers- Full Time (MAGGIES)

First Student, Inc.

Brooklyn, NY • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

First Student rating

6.3

Company rating: 6.3 out of 10

First Student

Based on 321 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

Education support services average

Based on 2,885 frontline employees who took The Breakroom Quiz

The best things about working at First Student

  • 89%

    89% of students say it’s good

    of students say it’s good

  • 88%

    88% say they enjoy their job

    say they enjoy their job

  • 87%

    87% of parents and care-givers say it’s good

    of parents and care-givers say it’s good

Featured by First Student, based on 321 Breakroom Quiz responses from their frontline employees

Job description

Now Hiring Full Time Paratransit Drivers:
Maggie's is a Brooklyn based, on-demand responsive Para-Transit Company, providing specialized transportation services for people with disabilities or special needs. As part of the NYC Access-A-Ride program, we offer on-demand call-up door-to-door service from any origin to any destination in the NYC area. Maggie's serves the public by ensuring a safe, efficient, accessible, and convenient transportation system that meets the vital requirements of all Access-A-Ride customers.
Now Hiring Full Time Paratransit Drivers -Access-a-Ride Maggies- Brooklyn, NY.
Now offering a $3,000 sign-on bonus!*
As a Full Time Paratransit-Access-a-Ride Maggies Driver, you will play a vital role in your community and the lives of our passengers.
No experience is necessary to become a Paratransit Access-a-Ride Maggies Driver. We are here to help you succeed with expert training and guidance to help you become a safe and professional First Student Paratransit (Access-a-Ride) Driver.
Paratransit (Access-a-Ride) Driver benefits:
  • $26.00/HR Starting Rate
  • Commercial Learner's License (CLP) and Comprehensive professional driver training is provided, including instruction and qualification on 15-passenger buses, resulting in increased experience and proficiency.
  • Medical, Dental, Vision, & Life insurance or coverage options
  • 401(k) Retirement Plan.
  • Career Advancement Opportunities: Advance into operational, maintenance, management, and leadership roles in over 540 locations across the U.S. & Canada!
  • Employee Assistance Program (EAP): Counseling and support services for personal and work-related issues.
  • Community Impact: Be a trusted figure for individuals and families.
  • Employee Discount Program: Discounts on various products and services.
  • Guaranteed Minimum Hours: Get paid for 40 hours per week at minimum.
  • Safety Bonus ($250 twice a year)
  • Attendance bonus ($300)
  • Referral Bonus ($500)
  • Additional hours available ($39.00 overtime rate)
  • $17.00 Training Wage.

Your day as a Paratransit Driver will include:
  • Safely transport of community members and neighbors to and from appointments, errands and everything in between.
  • Supervise boarding and unloading at stops; assist citizens while entering the vehicle and with mobility aids.
  • Conduct pre-trip and post-trip inspections (brakes, lights, tires, emergency exits).
  • Report mechanical issues promptly and keep the bus clean and sanitary.
  • Obey all traffic laws and company safety standards.
  • Communicate with passengers, staff, and dispatch about behavior or delays.
  • Demonstrate leadership and customer service skills.

Paratransit Driver Jobs are Perfect For:
  • Retirees looking for supplemental income
  • Parents seeking work
  • Veterans transitioning into civilian roles
  • Anyone seeking a second career or flexible job
  • Individuals who enjoy working with people

You might be a good fit as a Paratransit-Access-a-Ride Maggies Driver if you:
  • Are at least 21 years old
  • Have a valid driver's license for at least 3 years
  • Hold or be willing to obtain a valid New York State Driver's License
  • Have no more than 4 points on a valid driver's license
  • Are looking for a full-time schedule
  • Enjoy working with people and driving

Note: This position is subject to DOT drug testing as a safety-sensitive employee. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
Great Paratransit Driver often bring skills such as:
  • Valid CDL License (Class A, B or C) with passenger endorsement
  • History driving with ride share companies or taxi services
  • Previous experience as social worker, classroom assistant, hospitality worker, customer service, retail associate, care assistant or direct care worker.

Take the wheel and drive your career forward with First Student! Make an impact in your community while enjoying guaranteed hours, great pay, good benefits and unmatched support.
*Conditions apply. See location for details.
Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Working at First Student

Perks for frontline workers

From First Student, via Breakroom

  • Competitive pay and paid training

  • Paid holidays, sick time, and paid time off

  • Medical, dental, vision, and life insurance coverage options

  • 401(k) retirement plan with company match

  • Career advancement opportunities, including operational, maintenance, management, and leadership roles

  • Employee Assistance Program (EAP), including counseling and support services for personal and work-related issues

  • Community impact: Be a trusted figure for students and families

About First Student, in their own words

From First Student

At First Student, we are a team of 66,800 employees dedicated to providing safe, reliable, and efficient student transportation. As the leading student transportation provider in North America, we operate over 530+ locations across the U.S. and Canada. Our family of brands includes Transco, Total Transportation, Maggie’s Paratransit, and GVC II. Our employees are at the forefront of safety and innovation, helping create and implement the advanced training, technology, and transportation solutions our industry has to offer. Our company’s history is rooted in industry innovation, operational excellence, and a shared commitment to putting students first.

Company values

From First Student

• Focus on safety: Safety is at the heart of everything we do

• Foster teamwork: Work together, act with integrity, respect each other, and champion diversity and inclusion

• Care for our students: Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

• Surpass customer expectations: Go the extra mile to deliver an extraordinary experience for our customers and communities

• Set the highest standards: Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence

What First Student employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply