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The Senior Enablement Consultant delivers exceptional learning experiences that drive customer confidence, product adoption, and business success. This role serves as a trusted advisor to customers, partners, and internal teams by combining deep product expertise, technical consulting, facilitation, and enablement best practices to accelerate learning and maximize the value of Manhattan Associates solutions.

This role independently leads complex customer engagements, serves as the enablement lead for assigned products or strategic initiatives, and partners closely with Learning Experience Designers to ensure learning experiences accurately reflect product capabilities, customer needs, and implementation best practices. The Senior Enablement Consultant contributes product expertise, customer insights, demonstrations, recorded workflows, and technical guidance that support the development of scalable learning experiences.
Success in this role requires balancing customer-facing delivery with cross-functional collaboration, continuous learning, operational excellence, and innovation while leveraging AI responsibly to improve productivity, learning effectiveness, and customer outcomes.

Key Responsibilities

Customer Enablement & Learning Delivery

• Deliver engaging instructor-led, virtual, and hybrid learning experiences for customers, partners, and internal audiences.
• Facilitate advanced product training, workshops, demonstrations, guided exercises, and hands-on labs that accommodate diverse learning styles and technical skill levels.
• Serve as the primary enablement lead for assigned products, strategic customers, or business initiatives.
• Build customer confidence and accelerate product adoption by serving as a trusted advisor throughout the learning journey.
• Maintain expertise across assigned solution areas while continuously learning new Manhattan products, technologies, and industry trends.
• Prepare and deliver enablement for new product releases by rapidly developing product expertise and ensuring customers are prepared to successfully adopt new functionality.

Customer Consulting & Cross-Functional Partnership

• Partner with Product Management, Product Development, Professional Services, Customer Success, Sales, Support, and Learning Experience Designers to identify enablement needs and deliver scalable learning solutions.
• Consult with customers and internal stakeholders to recommend effective enablement approaches that support business objectives and successful product adoption.
• Capture customer insights, recurring questions, implementation challenges, and product feedback during engagements and communicate findings to appropriate stakeholders.
• Influence enablement strategy by identifying opportunities to improve customer adoption, delivery quality, and operational effectiveness.
• Build trusted relationships across the organization to ensure learning programs remain aligned with business priorities and product strategy.

Learning Content Contribution

• Partner with Learning Experience Designers by providing product expertise, customer insights, demonstrations, recorded workflows, sample configurations, and technical examples that support the development of scalable learning experiences.
• Review learning materials to validate technical accuracy, usability, and alignment with current product functionality.
• Develop and maintain instructor resources, job aids, quick reference guides, FAQs, demonstration recordings, and other supporting enablement assets.
• Recommend improvements to learning experiences based on customer interactions, learner feedback, product changes, and delivery experience.

Learning Effectiveness & Continuous Improvement

• Evaluate learning effectiveness using learner feedback, assessment results, customer insights, and business outcomes.
• Analyze recurring trends to identify opportunities for improving learning programs, customer adoption, and enablement effectiveness.
• Recommend enhancements to delivery methods, supporting resources, and enablement processes that improve learner experience and operational efficiency.
• Contribute to continuous improvement initiatives that strengthen customer outcomes and overall enablement quality.

AI & Innovation

• Leverage AI-powered productivity tools responsibly to improve preparation, documentation, customer engagement, demonstrations, and supporting enablement materials.
• Apply AI to accelerate research, summarize technical concepts, draft knowledge resources, create demonstration content, and improve operational efficiency while maintaining technical accuracy and quality.
• Evaluate emerging technologies and identify opportunities to improve enablement scalability and learner experience.
• Share AI best practices, reusable assets, technical demonstrations, and lessons learned that improve team effectiveness and customer outcomes.

Professional Contribution

• Mentor less experienced consultants through coaching, peer reviews, delivery observations, and knowledge sharing.
• Promote collaboration by contributing reusable demonstrations, best practices, technical examples, and delivery techniques.
• Independently manage complex customer engagements with minimal supervision.
• Serve as a trusted advisor and escalation point for complex learning and enablement challenges.
• Contribute to strategic enablement initiatives and foster a culture of collaboration, innovation, continuous learning, and customer success.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 3+ years of experience in technical enablement, customer education, consulting, implementation, enterprise software, supply chain solutions, or related experience.
• Demonstrated experience delivering technical learning experiences to technical and business audiences.
• Strong facilitation, consulting, presentation, and stakeholder management skills.
• Experience partnering with cross-functional teams, including Product Management, Professional Services, Customer Success, Sales, and Support.
• Ability to independently manage multiple priorities and customer engagements in a fast-paced environment.
• Strong analytical skills with the ability to interpret learner feedback, customer insights, and business outcomes to drive continuous improvement.
• Experience using AI-powered productivity tools to improve enablement effectiveness and operational efficiency.
• Experience with Manhattan Associates solutions or other enterprise SaaS platforms preferred.
• Familiarity with warehouse management, transportation management, retail, commerce, or supply chain technologies preferred.
• Willingness to travel domestically and internationally up to 50-75%, based on business needs.
• Additional language proficiency, particularly Spanish, is preferred.

Ideal Candidate

The ideal candidate is an experienced enablement professional who enjoys helping customers succeed through exceptional learning experiences. They are equally comfortable facilitating advanced technical training, consulting with customers, collaborating across functional teams, and influencing the future of enablement through innovation and continuous improvement. They embrace emerging technologies, leverage AI responsibly, continuously expand their product expertise, and thrive in a collaborative environment focused on delivering measurable customer and business outcomes.

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