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Absolute Air Jobs (NOW HIRING)

Sila Services

Customer Service Representative

Portland, CT · On-site

$18 - $25/hr

Absolute Air believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Absolute's mission is to ...

Sila Services

Dispatcher

Portland, CT

$26 - $30/hr

Opening from Absolute/HVAC Install Apprentice - Portland, CT Come join one of the fastest growing home services companies in the US! Residential HVAC Install Apprentice At Absolute Air Services (a ...

Sila Services

Dispatcher

Portland, CT · On-site

$26 - $28/hr

Opening from Absolute/HVAC Install Apprentice - Portland, CT Come join one of the fastest growing home services companies in the US! Residential HVAC Install Apprentice At Absolute Air Services (a ...

Sila Services

Dispatcher

Portland, CT

$26 - $28/hr

Opening from Absolute/HVAC Install Apprentice - Portland, CT Come join one of the fastest growing home services companies in the US! Residential HVAC Install Apprentice At Absolute Air Services (a ...

Sila Services

Warehouse Manager

Portland, CT · On-site

* * Absolute Air is a premier heating, air conditioning, electrical, and generator company with a strong customer focus. Located in Portland, CT, we take pride in transparency, ensuring our customers ...

Sila Services

Warehouse Manager

Portland, CT · On-site

* * Absolute Air is a premier heating, air conditioning, electrical, and generator company with a strong customer focus. Located in Portland, CT, we take pride in transparency, ensuring our customers ...

Absolute Jobs

HVAC Service Technician

Tampa, FL

$25 - $35/hr

Commercial HVAC/R Technician We are seeking an experienced Commercial HVAC/R Technician for a direct-hire opportunity in Tampa, FL. The ideal candidate will maintain, diagnose, and repair commercial ...

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Absolute Air information

What are the key skills and qualifications needed to thrive as an HVAC Technician at Absolute Air, and why are they important?

To thrive as an HVAC Technician, you need a strong understanding of heating, ventilation, air conditioning systems, and refrigeration, typically backed by technical training or certification. Familiarity with diagnostic tools, HVAC control systems, and EPA refrigerant handling certification is commonly required. Excellent problem-solving abilities, customer service skills, and attention to detail help set top performers apart. These skills and qualifications ensure safe, efficient system installation and maintenance, leading to satisfied clients and reliable system performance.

What is Absolute Air and what do they do?

Absolute Air is typically a company that provides heating, ventilation, and air conditioning (HVAC) services. They specialize in the installation, maintenance, and repair of HVAC systems for residential and commercial clients. Their services may include air conditioning repair, furnace installation, duct cleaning, and indoor air quality solutions. The goal of Absolute Air is to ensure comfortable and safe indoor environments by maintaining efficient and reliable climate control systems.

What are some common challenges faced by HVAC technicians at Absolute Air, and how does the team support overcoming them?

HVAC technicians at Absolute Air often encounter challenges such as diagnosing complex system issues, working in varying weather conditions, and managing urgent service requests. The team structure emphasizes collaboration, with experienced technicians and supervisors available to provide guidance and share troubleshooting tips. Frequent training sessions and a supportive environment help technicians stay updated on the latest technologies and safety protocols, ensuring they can tackle even the most difficult service calls confidently.

What is the difference between Absolute Air vs HVAC Technician?

AspectAbsolute AirHVAC Technician
CertificationsTypically EPA certification, HVAC-related licensesEPA certification, HVAC licenses
Work EnvironmentResidential, commercial, and industrial settingsResidential and commercial systems
Industry UsageHeating, ventilation, air conditioning servicesInstallation, maintenance, repair of HVAC systems

Absolute Air and HVAC Technician roles often require similar certifications and work in comparable environments. Absolute Air may focus more on specific service areas or company branding, while HVAC Technicians are a broader category of professionals working across various companies. Both roles are essential in the HVAC industry, with overlapping skills and responsibilities.

More about Absolute Air jobs
What cities are hiring for Absolute Air jobs? Cities with the most Absolute Air job openings:
What job categories do people searching Absolute Air jobs look for? The top searched job categories for Absolute Air jobs are:
Absolute Air jobs near you
Infographic showing various Absolute Air job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Sila Services

Portland, CT • On-site

$18 - $25/hr

Full-time

Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Job description:

Customer Service Representative

Absolute Air Services is Portland, CT's expert heating and cooling company. We offer heating and air conditioning services in and around Portland.

Absolute Air believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Absolute's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

The Customer Service Representative works as the primary liaison between our customers and our HVAC field service technicians and sales professionals.

 
$18 - $26 an hour

Responsibilities:

  • To cheerfully answer the phone and assist customers with booking appointments for service techs, following up on jobs, selling products and/or services, and handling basic customer issues.
  • Field inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

The ideal Customer Experience Representative must have:

  • The ability to work Monday thru Friday and a rotational Saturday.
  • Excellent communication, organizational and interpersonal skills.
  • A polished and professional demeanor.
  • Self-motivation and discipline.
  • An ambitious and competitive nature.
  • Highly evolved customer service skills.
  • A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:

  • Hourly rate depending on experience + on call pay.
  • Benefits: See below
  • Potential for monthly bonuses/commissions.
  • Comprehensive, paid training.
  • On-going training and mentorship.

Requirements:

  • Ability to commute to the office daily.
  • Ability to work from home with WIFI for the on-call shift.
  • Minimum of three years of customer service experience.
 
 
Job Type: Full-time
Benefits:
401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveMedical, Dental, and Vision insurance
Shift:
Day shiftMorning shift
Weekly day range:
Monday to FridayRotating weekends
Work setting:
In-personOffice
Pay Rate: $18-$25 per hour
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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