Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
AI/ML Engineer
Lehi, UT · On-site
$100 - $140/hr
B u i l d a n d r e f i n e t h e A I m o d e l s t h a t p o w e r P a r l a y ' s r e a l - t i m ... We trust you to manage your time, take breaks when you need them, and deliver when it matters.
AI/ML Engineer
Lehi, UT · On-site
$100 - $140/hr
B u i l d a n d r e f i n e t h e A I m o d e l s t h a t p o w e r P a r l a y ' s r e a l - t i m ... We trust you to manage your time, take breaks when you need them, and deliver when it matters.
Assistant General Manager
Salt Lake City, UT · On-site
$52K/yr
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant General Manager
Salt Lake City, UT · On-site
$52K/yr
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
General Manager
Salt Lake City, UT · On-site
$65K - $73K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Salt Lake City, UT · On-site
$65K - $73K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Pleasant Grove, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Pleasant Grove, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Salt Lake City, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Salt Lake City, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Farmington, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Farmington, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Lehi, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
Lehi, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
North Salt Lake, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
General Manager
North Salt Lake, UT · On-site
$65K - $75K/yr
Proven ability to build and develop teams (not just manage them) * Strong operational discipline ... A leader who takes ownership-wins and losses Why R&R BBQ We're not a massive corporate chain where ...
Handles guest complaints effectively using the C A R E model - courtesy, apology, resolution, extra ... Willingly accepts direction and feedback from management and other team members. * Follows JIB ...
Handles guest complaints effectively using the C A R E model - courtesy, apology, resolution, extra ... Willingly accepts direction and feedback from management and other team members. * Follows JIB ...
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Quick apply
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
South Jordan, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
South Jordan, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
Farmington, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
Farmington, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
Salt Lake City, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
Salt Lake City, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
North Salt Lake, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
Assistant Manager
North Salt Lake, UT · On-site
Serve as a secondary point of contact for all customer service matters. Assist General Manager in ... WHO WE ARE R&R BBQ started as a hobby. Our founders were barbecuing for friends and family and soon ...
A R Manager information
See Salt Lake City, UT salary details
$36.3K - $42.9K
4% of jobs
$42.9K - $49.5K
8% of jobs
$49.5K - $56.1K
9% of jobs
$57.4K is the 25th percentile. Wages below this are outliers.
$56.1K - $62.7K
15% of jobs
The median wage is $68.6K / yr.
$62.7K - $69.3K
15% of jobs
$69.3K - $75.9K
14% of jobs
$81.4K is the 75th percentile. Wages above this are outliers.
$75.9K - $82.5K
12% of jobs
$82.5K - $89.1K
8% of jobs
$89.1K - $95.7K
6% of jobs
$95.7K - $102.3K
5% of jobs
$102.3K - $108.9K
3% of jobs
$36.3K
$72.2K
$108.9K
How much do a r manager jobs pay per year?
What is the difference between A R Manager vs Accounts Payable Specialist?
| Aspect | A R Manager | Accounts Payable Specialist |
|---|---|---|
| Credentials | Bachelor's degree in finance, accounting, or related field; CPA or CMA preferred | High school diploma or associate's degree; accounting certifications are a plus |
| Work Environment | Office setting, overseeing accounts receivable processes | Office environment, handling invoice processing and payments |
| Industry Usage | Used across industries with large sales operations | Common in retail, manufacturing, and service industries |
| Primary Focus | Managing incoming payments, credit control, and collections | Processing outgoing payments, invoice verification, and vendor relations |
The main difference between an A R Manager and an Accounts Payable Specialist lies in their focus areas. The A R Manager oversees incoming payments and credit management, while the Accounts Payable Specialist handles outgoing payments and invoice processing. Both roles require accounting knowledge but differ in scope and responsibilities.
What are popular job titles related to A R Manager jobs in Salt Lake City, UT?
For A R Manager jobs in Salt Lake City, UT, the most frequently searched job titles are:
What job categories do people searching A R Manager jobs in Salt Lake City, UT look for?
The top searched job categories for A R Manager jobs in Salt Lake City, UT are:
What cities near Salt Lake City, UT are hiring for A R Manager jobs?
Cities near Salt Lake City, UT with the most A R Manager job openings:

Full-time
Re-posted 18 hours ago
Deloitte rating
8.2
Based on 93 frontline employees who took The Breakroom Quiz
46th of 151 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...
About Deloitte
Sourced by ZipRecruiter
Industry
Finance and insurance and business management consulting
Company size
10,000+ Employees
Headquarters location
Orlando, FL, US