Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
This role will manage a tea of 5 and be responsible for promoting revenue assurance, reducing revenue leakage from billing and a/r, and coordinating and leading best practices. This role will also ...
This role will manage a tea of 5 and be responsible for promoting revenue assurance, reducing revenue leakage from billing and a/r, and coordinating and leading best practices. This role will also ...
Create a comforting and engaging atmosphere for our residents. * Leadership: Management experience ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Create a comforting and engaging atmosphere for our residents. * Leadership: Management experience ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Contributes to case management * Maintains positive level of interaction with patients and center ... A.R.E.) are the core values for American Senior Communities. These words not only form an acronym ...
Contributes to case management * Maintains positive level of interaction with patients and center ... A.R.E.) are the core values for American Senior Communities. These words not only form an acronym ...
Housekeeping Aide
$14.50 - $16.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Housekeeping Aide
$14.50 - $16.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Weekend Laundry Aide
Jeffersonville, IN · On-site
$12.50 - $15.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Weekend Laundry Aide
Jeffersonville, IN · On-site
$12.50 - $15.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Part-time MDS Coordinator (RN)
Clarksville, IN · On-site
$33.50 - $40.50/hr
... management in the long-term industry. * Two years of professional nursing experience in long-term care, acute care, restorative care or geriatric nursing setting. * Demonstrates C.A.R.E. values to ...
Part-time MDS Coordinator (RN)
Clarksville, IN · On-site
$33.50 - $40.50/hr
... management in the long-term industry. * Two years of professional nursing experience in long-term care, acute care, restorative care or geriatric nursing setting. * Demonstrates C.A.R.E. values to ...
Part-time MDS Coordinator (RN)
Clarksville, IN · On-site
$33.50 - $40.50/hr
... management in the long-term industry. * Two years of professional nursing experience in long-term care, acute care, restorative care or geriatric nursing setting. * Demonstrates C.A.R.E. values to ...
Part-time MDS Coordinator (RN)
Clarksville, IN · On-site
$33.50 - $40.50/hr
... management in the long-term industry. * Two years of professional nursing experience in long-term care, acute care, restorative care or geriatric nursing setting. * Demonstrates C.A.R.E. values to ...
Weekend Laundry Aide
Jeffersonville, IN · On-site
$12.50 - $15.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Weekend Laundry Aide
Jeffersonville, IN · On-site
$12.50 - $15.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Assistant Director of Nursing RN
Clarksville, IN · On-site
$68K - $91K/yr
Must be a Registered Nurse (RN)Long-term care and clinical management experience preferredOn-call ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Assistant Director of Nursing RN
Clarksville, IN · On-site
$68K - $91K/yr
Must be a Registered Nurse (RN)Long-term care and clinical management experience preferredOn-call ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Housekeeping Aide
Scottsburg, IN · On-site
$14.50 - $16.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Housekeeping Aide
Scottsburg, IN · On-site
$14.50 - $16.75/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Assistant Director of Nursing RN
Clarksville, IN · On-site
$68K - $91K/yr
Must be a Registered Nurse (RN)Long-term care and clinical management experience preferredOn-call ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Assistant Director of Nursing RN
Clarksville, IN · On-site
$68K - $91K/yr
Must be a Registered Nurse (RN)Long-term care and clinical management experience preferredOn-call ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Proficient medication management skills. * Ability to conduct thorough assessments and accurately ... A.R.E. values to our residents, family members, customers and staff. Benefits and perks include:
Proficient medication management skills. * Ability to conduct thorough assessments and accurately ... A.R.E. values to our residents, family members, customers and staff. Benefits and perks include:
Housekeeping Aide
Clarksville, IN · On-site
$14.25 - $16.50/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Housekeeping Aide
Clarksville, IN · On-site
$14.25 - $16.50/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Housekeeping Aide
Jeffersonville, IN · On-site
$15 - $17.50/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Housekeeping Aide
Jeffersonville, IN · On-site
$15 - $17.50/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Nurse Schedule Coordinator (Must be CNA or QMA)
$14.25 - $18.50/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Nurse Schedule Coordinator (Must be CNA or QMA)
$14.25 - $18.50/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Assistant Director of Nursing RN
Clarksville, IN · On-site
$68K - $91K/yr
Must be a Registered Nurse (RN) Long-term care and clinical management experience preferred On-call ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Assistant Director of Nursing RN
Clarksville, IN · On-site
$68K - $91K/yr
Must be a Registered Nurse (RN) Long-term care and clinical management experience preferred On-call ... R.E. values to our residents, family members, customers and staff. Compassion, Accountability ...
Bus Driver/Activity Assistant
Scottsburg, IN · On-site
$13.75 - $16.50/hr
A.R.E. values to our residents, family members, customers and staff. * Must be 25 years of age or ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Bus Driver/Activity Assistant
Scottsburg, IN · On-site
$13.75 - $16.50/hr
A.R.E. values to our residents, family members, customers and staff. * Must be 25 years of age or ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Housekeeping / Laundry Aide
Salem, IN · On-site
$11 - $14/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Housekeeping / Laundry Aide
Salem, IN · On-site
$11 - $14/hr
A.R.E. values to our residents, family members, customers and staff. Compassion, Accountability ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Bus Driver
Salem, IN · On-site
$14.50 - $19.75/hr
A.R.E. values to our residents, family members, customers and staff. * Must be 25 years of age or ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
Bus Driver
Salem, IN · On-site
$14.50 - $19.75/hr
A.R.E. values to our residents, family members, customers and staff. * Must be 25 years of age or ... Employee Assistance Program to help manage personal or work-related issues, as well as Workforce ...
A R Manager information
See Georgetown, IN salary details
$33.9K - $40.1K
4% of jobs
$40.1K - $46.2K
8% of jobs
$46.2K - $52.4K
9% of jobs
$53.6K is the 25th percentile. Wages below this are outliers.
$52.4K - $58.5K
15% of jobs
The median wage is $64K / yr.
$58.5K - $64.7K
15% of jobs
$64.7K - $70.9K
14% of jobs
$76K is the 75th percentile. Wages above this are outliers.
$70.9K - $77K
12% of jobs
$77K - $83.2K
8% of jobs
$83.2K - $89.4K
6% of jobs
$89.4K - $95.5K
5% of jobs
$95.5K - $101.7K
3% of jobs
$33.9K
$67.4K
$101.7K
How much do a r manager jobs pay per year?
What are the key skills and qualifications needed to thrive as an Accounts Receivable (A/R) Manager, and why are they important?
What are A R Managers?
What job makes $10,000 a month without a degree?
What is the difference between A R Manager vs Accounts Payable Specialist?
| Aspect | A R Manager | Accounts Payable Specialist |
|---|---|---|
| Credentials | Bachelor's degree in finance, accounting, or related field; CPA or CMA preferred | High school diploma or associate's degree; accounting certifications are a plus |
| Work Environment | Office setting, overseeing accounts receivable processes | Office environment, handling invoice processing and payments |
| Industry Usage | Used across industries with large sales operations | Common in retail, manufacturing, and service industries |
| Primary Focus | Managing incoming payments, credit control, and collections | Processing outgoing payments, invoice verification, and vendor relations |
The main difference between an A R Manager and an Accounts Payable Specialist lies in their focus areas. The A R Manager oversees incoming payments and credit management, while the Accounts Payable Specialist handles outgoing payments and invoice processing. Both roles require accounting knowledge but differ in scope and responsibilities.
What is the role of an AR manager?
How does an Accounts Receivable (A/R) Manager typically collaborate with other departments to ensure timely collections?
How much do AR managers make?
What do AR managers do?

Other
Posted 19 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...