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988 Jobs in Rochester, NY (NOW HIRING)

988 information

See Rochester, NY salary details

$18.7K

$57.3K

$131.8K

How much do 988 jobs pay per year?

As of Jul 16, 2026, the average yearly pay for 988 in Rochester, NY is $57,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,450.00 and $60,751.00 per year, depending on experience, location, and employer.

Do you need a degree to work for a crisis hotline?

For a crisis hotline position like a crisis counselor or responder, a formal degree is often not required, but relevant experience, training, and strong communication skills are essential. Many organizations provide training programs, and certifications in mental health or crisis intervention can be beneficial. Requirements vary by organization, so checking specific job postings is recommended.

What is the difference between 988 vs Emergency Dispatcher?

Feature988Emergency Dispatcher
CredentialsNone specific; mental health crisis training often preferredHigh school diploma; emergency communication training
Work EnvironmentCall centers, crisis centers, mental health facilitiesEmergency call centers, police, fire departments
Industry UsageNational mental health crisis hotlinePublic safety and emergency response
Common Search/ComparisonYesYes

While 988 is a national mental health crisis hotline, Emergency Dispatchers handle emergency calls for police, fire, and medical services. 988 operators focus on mental health crises, often with specialized training, whereas Emergency Dispatchers coordinate emergency responses across various services. Both roles are vital in emergency response systems but serve different functions within the public safety network.

Do 988 operators get paid?

Yes, 988 operators are paid employees who provide crisis support and mental health assistance. They typically work in call centers, often requiring training in crisis intervention and communication skills, and are compensated according to their employer’s pay scale and experience levels.

What are 988 crisis counselors?

988 crisis counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises. When someone calls, texts, or chats the 988 Suicide & Crisis Lifeline, these counselors listen with compassion, provide emotional support, and connect people to resources or emergency services as needed. Their goal is to help individuals navigate difficult moments, de-escalate crises, and ensure safety for all involved. 988 counselors work in crisis centers across the United States and receive specialized training to handle sensitive situations effectively.

What can I expect when working as a 988 crisis counselor in terms of collaboration with other mental health professionals?

As a 988 crisis counselor, you'll regularly collaborate with a multidisciplinary team, including supervisors, licensed clinicians, and community resource providers. You'll often consult with colleagues to ensure callers receive appropriate support and, when necessary, coordinate with local emergency services or mental health agencies for higher-level interventions. Team meetings and debriefings are common, fostering a supportive work environment and ensuring best practices are followed in crisis situations.

What are the key skills and qualifications needed to thrive as a 988 Crisis Counselor, and why are they important?

To thrive as a 988 Crisis Counselor, you need strong active listening skills, crisis intervention training, and a background in mental health or social work, often supported by relevant certifications. Familiarity with crisis call center software, risk assessment tools, and reporting systems is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for supporting individuals in distress. These skills and qualities are vital to ensure safe, timely, and empathetic support for people experiencing mental health crises.

What people work for 988?

Individuals working for 988 typically include mental health professionals, crisis counselors, call center staff, and administrative personnel. These roles require strong communication skills, crisis intervention training, and often certification in mental health or related fields. Staff work in call centers or crisis centers to provide support and resources to those in need.

How much does Crisis text line pay?

Crisis Text Line pays its volunteers and staff based on the role, with paid positions typically offering hourly wages that can range from minimum wage to higher depending on experience and responsibilities. Salaries for paid staff, such as crisis counselors or program coordinators, generally align with nonprofit industry standards and may include benefits. Compensation details are often provided during the application process or on the organization's careers page.
What are popular job titles related to 988 jobs in Rochester, NY? For 988 jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching 988 jobs in Rochester, NY look for? The top searched job categories for 988 jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for 988 jobs? Cities near Rochester, NY with the most 988 job openings:
Program Coordinator, Oncology Special Programs, Full Time, Day

Program Coordinator, Oncology Special Programs, Full Time, Day

Valleyhealth

Pavilion, NY

$109K - $136K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago


Job description

Position Summary

The Cellular Therapy Program Coordinator is a specialized clinical role responsible for the overall clinical and programmatic development, implementation, and ongoing coordination of the Cellular Therapy (CAR-T) program. Serving as the central point of contact, this role coordinates care across the full continuum-from referral and eligibility assessment through cell collection, infusion, inpatient and outpatient management, and long-term follow-up. The coordinator partners closely with patients and caregivers, multidisciplinary clinical teams, apheresis services, laboratories, inpatient and outpatient oncology services, and cellular therapy manufacturers to ensure the safe, timely, and compliant delivery of CAR-T therapy.

This position provides complex, multi-disciplinary coordination for a highly specialized oncology population, developing, evaluating, and refining care pathways based on comprehensive patient assessments and collaboration across departments. The coordinator interfaces directly with Valley Hospital, Valley Medical Group, administrative, nursing, medical, and quality leadership, as well as affiliated Mount Sinai departments. In addition to direct care coordination, the role leads the development and implementation of organization-wide standards of care, with a focus on clinical excellence, education, operational efficiency, regulatory compliance, and patient outcomes.

Education

Graduate of an accredited School of Nursing, BSN required. Masters preferred.

Experience

Minimum of three years of oncology or hematology experience. Cellular therapy experience and OCN or BMTCN certification preferred.

Skills

Ability to manage a changing work environment because of varying patient needs, including working with patients with acute, chronic, and complex disease processes. Proven interaction and communication (oral, writing, presenting) skills to effectively connect (oral and written) with patients, physicians, and co-workers. Demonstrated competence, clinical expertise, and sound professional judgment. Demonstrated ability to work independently and cooperatively with health care team member and diverse patient populations. Ability to use effective time management to set priorities and perform job related responsibilities. Demonstrated ability to use effective analytical and critical thinking skills to problem-solve, make clinical decisions, and respond quickly to meet patient care and departmental needs. Attentive to details and the ability to perform work accurately, with the ability to shift quickly from one task to another without loss of efficiency or composure.

Job Location

Luckow Pavilion

Shift

Day (United States of America)

Benefits

  • Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
  • Group Term Life Insurance and AD&D(Full Time Employees)
  • Flexible Spending Accounts and Commuter Benefit Plans
  • Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
  • 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
  • Retirement Plan
  • Tuition Assistance
  • Employee Assistance Program (EAP)
  • Valley Health LifeStyles Fitness Center Membership Discount
  • Day Care Discounts for Various Daycare Facilities
SalaryJoining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.Pay Range: $109,595.20 - $136,988.80The posted pay range reflects the compensation for a full-time equivalent (1.0 FTE)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran's status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.


Valley Health logo

About Valley Health

Sourced by ZipRecruiter

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home. A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.x

Industry

Health and personal care stores

Company size

5,001 - 10,000 Employees

Headquarters location

Winchester, VA, US

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