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911 Operator Jobs in Highlands Ranch, CO (NOW HIRING)

Falck Southwest

EMT - 911 (Aurora)

Aurora, CO · On-site

$18.25 - $21/hr

Adheres to the policies and procedures of Falck USA, including the Operation's Standard Operating ... In addition to responding to 911 calls, may conduct IFT transports Additional Duties: The EMT may ...

Falck Rocky Mountain

EMT - 911 (Aurora)

Aurora, CO · On-site

$18.25 - $21/hr

Adheres to the policies and procedures of Falck USA, including the Operation's Standard Operating ... In addition to responding to 911 calls, may conduct IFT transports Additional Duties: The EMT may ...

COMTECH TELECOMMUNICATIONS

Supervisor, NOC

Broomfield, CO · On-site

$80K - $110K/yr

Ability to manage multiple priorities and support a team operating in a high pressure, fast paced environment. * Understanding of NextGen 911, Text to 911, Wireless, VoIP, and Wireline 911 call ...

Denver Health

EMT 1

Denver, CO · On-site

Provides inter-facility patient transfers and responds to 911 field calls. Identifies, assesses ... Emergency Vehicle Operations (10%) * Maintains Emergency Vehicle Operators Course (EVOC ...

HelloFresh

Machine Operator

Aurora, CO · On-site

$17.25 - $20.50/hr

The Machine Operator is responsible for operating all facility machinery safely and with maximum efficiency. Shift: Sunday, Monday, Thursday, & Friday - 7:00am to 5:30pm You will... * Operate and ...

Barton Supply

Machine Operator

Aurora, CO · On-site

$22/hr

What You'll Do As a Rebar Machine Operator, you will: Operate a variety of rebar processing equipment-including The Barwiser, MEP, Shear, Bender, Double Bender, Crane, Forklift, Coil 20, and more.

HelloFresh

Machine Operator

Aurora, CO · On-site

$18.25/hr

The Machine Operator is responsible for operating all facility machinery safely and with maximum efficiency. Shift: Sunday, Monday, Thursday, & Friday - 7:00am to 5:30pm You will... * Operate and ...

Three Point Solutions

Production Operator

Denver, CO · On-site

$22 - $24/hr

Production Operator Client: Food Manufacturing Company Duration: 3 Months Location: Denver, CO 80216 Shift: Monday - Friday * 1st Shift: 4:00 AM - 4:30 PM * 2nd Shift: 4:00 PM - 4:30 AM Role Overview

HelloFresh

Machine Operator

Aurora, CO · On-site

$18.25/hr

The Machine Operator is responsible for operating all facility machinery safely and with maximum efficiency. Shift: Sunday, Monday, Thursday, & Friday - 7:00am to 5:30pm You will... * Operate and ...

New

Barton Supply

Machine Operator

Aurora, CO · On-site

$22/hr

What You'll Do As a Rebar Machine Operator, you will: Operate a variety of rebar processing equipment--including The Barwiser, MEP, Shear, Bender, Double Bender, Crane, Forklift, Coil 20, and more.

Barton Supply

Machine Operator

Aurora, CO · On-site

$22/hr

What You'll Do As a Rebar Machine Operator, you will: Operate a variety of rebar processing equipment-including The Barwiser, MEP, Shear, Bender, Double Bender, Crane, Forklift, Coil 20, and more.

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All Jobs911 Operator Jobs911 Operator Jobs in Highlands Ranch, CO

911 Operator information

See Highlands Ranch, CO salary details

$23

$28

$33

How much do 911 operator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for 911 operator in Highlands Ranch, CO is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $26.73 and $30.29 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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What cities near Highlands Ranch, CO are hiring for 911 Operator jobs?

Cities near Highlands Ranch, CO with the most 911 Operator job openings:

911 Operator jobs near you
Infographic showing various 911 Operator job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 36% Full Time, 60% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $58,946 per year, or $28.3 per hour.

Supervisor, 911 Operations Support

Douglas County Sheriff's Office

Castle Rock, CO • On-site

$82K - $123K/yr

Full-time

Medical, Dental, Vision

Posted 5 days ago

Job description

Supervisor, 911 Operations Support
Employment Type: 0 - Full-time Regular
Pay Range: $82,152.00 - 123,228.00
Location: Castle Rock, CO
Elected Office / Department: SHERIFF
Job Number: req3318
Closing Date: 9/11/2026
The Supervisor of 911 Operations Support is akey leadership position responsible for directing the Communications Center'straining program, quality assurance/quality improvement (QA/QI) initiatives,accreditation compliance, continuing education, scheduling, and specialoperational projects. Classified as essential personnel, this position may becalled in to assist with supervisory dispatch staffing, respond to IncidentDispatch Vehicle callouts, or provide operational support during large-scaleemergency incidents. This positionensures new hires receive comprehensive onboarding, current staff maintainmandatory certifications and competencies, and the center continuously meetsall applicable accreditation standards. Working in close collaboration with theCommunications Manager, Operations Supervisors, Communications TrainingOfficers (CTOs), and partner agencies, the Operations Support Supervisor drivesoperational excellence, consistency, and ongoing organizational growth.
Supervision Exercised: Thisposition directly supervises new dispatch employees to include assigning,directing, developing, and evaluating performance. Oversees the CommunicationsTraining Officer (CTO) program, indirectly supervising the CTOs, while in thecapacity of training.
Supervision Received: This position reports directly to theCommunications Manager
Schedule:
40 hours work week
Includes mandatory on-call shifts and mandatory overtime
Salary & Benefits:
While the full salary range for the Supervisor of 911 Operations Support is $82,152 - $123,228 annually, generally the hiring range is $82,152 - $102,690 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the full benefit guide at EMPLOYEE BENEFITS GUIDE.
EssentialDuties and Responsibilities: (The following examples are illustrative only, andare not intended to be exhaustive):
  • Coordinates and oversees program activities relating to new dispatcher training and the CTO program. Assists in selecting, training, motivating, and evaluating CTOs and other trainers/instructors. Establishes goals, objectives, and priorities for program and participants.
  • Collaborates with and oversees CTOs in the review, development, implementation, and maintenance of dispatcher training standards and materials, including creation and updating of new hire courses and materials; CTO manuals; Daily
  • Observation Reports (DOR) formats, benchmarks, and standard evaluation guidelines.
    Facilitates and coordinates dispatcher orientation, academies, and training. Coordinates CTO schedules for trainee assignment.
  • Review daily observation reports for trainees and provides necessary counsel, recommendations, and suggestions, as needed.
  • Works as part of the leadership team to recommend, develop, review, update, and implement policies, procedures, operating guidelines, technology, and staffing that are current, applicable and sustainable.
  • Looks for trends or patterns in trainee progress to recommend and implement adjustments to the training program for individual trainees, including remedial training plans and/or expedited training processes.
  • Responsible to keep all records and documentation on trainees until released from the training program.
  • Oversees the continuing education and in-service training of all dispatch personnel.
  • Identifies training needs, coordinates, and implements training based on required certifications, QA/QI results, new or updated policies and procedures, and new industry trends and technologies.
  • Develops, oversees, and plans all aspects of the new hire communications academies.
  • Establishes training goals and objectives with Communications Manager, making recommendations on training topics, speakers, and other related items.
  • Maintains and updates dispatch training files.
  • Coordinates and facilitates all certifications and recertification.
  • Collaborates with shift supervisors to ensure timely completion of required training and certifications.
  • On-going reviews of current dispatch procedures, revising or improving them, when necessary, to meet existing quality standards.
  • Coordinates, develops, and implements improvement plans with the Communications Manager.
  • Point of contact for outsourced Quality Assurance/Quality Improvement (QA/QI) provider.
  • Conducts QA/QI reviews for member agencies upon request.
  • Attend conference, conventions, or other various meetings and trainings to stay up to date on trends in technical advances, training development, and policies and procedures.
  • Performs scheduling duties for the emergency communications center, to include new hire and current dispatchers.
  • Primary CBI Terminal Agency Coordinator (TAC)
  • Serves as the Communications Center's Accreditation Coordinator by overseeing all aspects of the agency's accreditation programs, including CALEA and APCO Agency Training Program Certification (ATPC).
  • Performs related duties, as assigned.

Knowledge, Skills and Abilities:
  • Comprehensive understanding of APCO, NENA, and NFPA standards, as well as state and federal rules and regulations governing public safety communications and 911 operations.
  • Advanced technical knowledge of Computer-Aided Dispatch (CAD), Law Enforcement Records Management Systems (LERMS), RapidSOS, Emergency Notification Systems, IPAWS, 911 recording technologies, and primary Communications Center equipment.
  • Thorough working knowledge of Emergency Medical Dispatch (EMD) protocols, Quality Assurance/Quality Improvement (QA/QI) processes, and principles for planning and conducting training across diverse public safety disciplines.
  • Proficiency in delivering clear, concise oral and written communications, including drafting procedural manuals, business correspondence, and technical reports.
  • Strong organizational and problem-solving skills applied to managing complex assignments, directing projects, and navigating situational challenges.
  • Demonstrable skill in active listening, diplomacy, and delivering or receiving constructive feedback to maintain credibility across all organizational levels.
  • Ability to exercise sound judgment, high-level discretion, and self-direction when leading projects or resolving operational issues.
  • Ability to establish and maintain positive, professional working relationships with command staff, agency managers, coworkers, partner jurisdictions, volunteers, and member agencies.

Minimum Qualifications:
  • High school diploma or GED required; advanced education or specialized field training preferred.
  • Must possess and maintain a valid Colorado Driver's License.
  • Minimum of five (5) years of public safety dispatching experience, with demonstrated hands-on experience dispatching both police and fire radio disciplines.
  • Minimum of three (3) years of Communications Training Officer (CTO) experience, backed by a background in adult education or instructional design.
  • Minimum of two (2) years of supervisory experience preferred.
  • Must hold active certifications in Public Safety Dispatching and Emergency Medical Dispatch (EMD).
  • Must be eligible to obtain EMD Quality Assurance (EMD-Q) certification within 90 days of hire.

Note: The successful applicant must be able to perform ALL of the above job functions, unassisted, and at a pace and level of performance consistent with actual job requirements.
Disqualifications:
Applicants who have any disqualifying factors listed QUALIFICATIONS & DISQUALIFICATIONS will not be considered for employment at this time.
ADDITIONAL INFORMATION:
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.

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