Job Title: Customer Support Engineer / IMS CORE – MEMPHIS, TN _ 100% onsite
Duration: 12 Months, Extendable
Location: Memphis, TN
Candidates Must have and be able to discuss in detail during a technical interview.
• Hands-on experience in managing, operating, and supporting Nokia core network nodes (EPC/IMS/5GC) for both data and voice services.
• Solid experience in interfaces and protocols used in 4G and 5G core networks (integration/troubleshooting).
• Solid experience in Kubernetes and container environments for operating and managing Containerized Network Functions.
Candidate must have recent experience with the ability to complete the following requirements:
Core RE Requirements:
• Perform first level of troubleshooting/response for anomalies found in the above elements.
• Raise tickets with Nokia care for issues that he couldn’t solve.
• Support activities/migrations/upgrades on behalf of customer (those are normally carried out by nokia care).
• Prepare/review MOPs of activities.
• Participate in ORT/ATP.
• Provide incident reports and kpi reports (if this is covered in the sow for RE).
REQUIREMENTS (must have):
• Experience in 4G and 5G packet core operation and architecture, preferably Nokia solutions.
• Experience in SDM operation and architecture, preferably Nokia solutions.
• Knowledge of CNF operation and lifecycle management.
• O&M experience in mme, spgw, amf, smf, upf, nrf.
• O&M experience in pcrf, hss, pcf, udm, ausf, udr.
• O&M experience in cscf, TAS, sbc, mrf.
Plus (good to have):
• Experience in Nokia CMMand CMG nodes.
• Experience in Nokia APC (pcrf, hss, pcf, udm, ausf, udr).
• Experience in Nokia EVC.
• O&M experience in Nokia CMU platform (CNF mode of deployment) through cli and CMU GUI.UI.