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3Pl Customer Success Manager Jobs (NOW HIRING)

Azeus Systems

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

Surge AI

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be the primary point of contact for our customers, responsible for nurturing relationships and ensuring customer success. You'll work ...

PEX

Customer Success Manager

Customer Success Manager At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...

Empyra Inc.

WI · On-site

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Tiretutor

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...

Cosán Group

Customer Success Manager

Customer Success Manager (Hybrid - Tampa, FL | WFH - Select States) Candidates must be legally authorized to work in the United States and reside in one of the following states: Florida, Texas ...

Attentive

Customer Success Manager

Customer Success Manager We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Auxmode

Customer Success Manager

Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode's clients and services and ...

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3pl Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do 3pl customer success manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for 3pl customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a 3PL Customer Success Manager?

A 3PL Customer Success Manager is a professional responsible for ensuring that clients who use third-party logistics (3PL) services are satisfied with the solutions provided. They act as a bridge between the logistics company and its clients, addressing concerns, resolving issues, and optimizing the overall customer experience. Their goal is to foster long-term relationships, improve client retention, and help clients achieve their operational goals through effective logistics support.

How does a 3PL Customer Success Manager typically collaborate with warehouse and logistics teams to ensure client satisfaction?

A 3PL Customer Success Manager acts as a crucial liaison between clients and internal logistics teams, including warehouse staff and transportation coordinators. They regularly communicate client requirements and resolve any service issues, ensuring that operations align with agreed-upon service levels. This role often involves coordinating meetings, monitoring KPIs, and proactively addressing potential bottlenecks to maintain smooth supply chain performance. Effective collaboration is essential for timely deliveries and high client satisfaction, making strong interpersonal and problem-solving skills key to success.

What are the key skills and qualifications needed to thrive as a 3PL Customer Success Manager, and why are they important?

To thrive as a 3PL Customer Success Manager, you need a solid understanding of logistics operations, supply chain management, and customer service, often supported by a degree in business, logistics, or a related field. Familiarity with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and CRM platforms is typically required. Strong problem-solving abilities, effective communication, and relationship-building skills set top performers apart in this role. These competencies are essential for ensuring client satisfaction, resolving issues quickly, and driving long-term partnerships in the fast-moving logistics industry.

What is the difference between 3PL Customer Success Manager vs 3PL Account Manager?

Aspect3PL Customer Success Manager3PL Account Manager
Primary FocusEnsuring customer satisfaction and retention through proactive supportManaging client accounts, sales, and service delivery
ResponsibilitiesOnboarding, ongoing support, and relationship buildingAccount growth, contract negotiations, and operational coordination
Work EnvironmentCustomer-centric, collaborative with support teamsSales-driven, operational, and client management
Required SkillsCommunication, problem-solving, logistics knowledgeSales, negotiation, logistics, and account management skills

While both roles involve client interaction within the 3PL industry, the 3PL Customer Success Manager primarily focuses on maintaining customer satisfaction and retention, whereas the 3PL Account Manager emphasizes managing client accounts and driving sales growth. Understanding these differences helps organizations assign the right roles for customer success and account development.

What are popular job titles related to 3Pl Customer Success Manager jobs?

For 3Pl Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various 3Pl Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Manhattan, NY • On-site

Azeus Systems
See more jobs at Azeus Systemsexternal

Other

Posted 16 days ago

Job description

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.

Responsibilities

  • Report to the Regional Manager and Head of Global Customer Success
  • Manage assigned client accounts and ensure timely and effective account follow-through.
  • Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
  • Build and maintain strong relationships with existing clients within the assigned region.
  • Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
  • Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
  • Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.

Qualifications

  • 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
  • Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
  • Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
  • Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
  • Experience using CRM systems is an advantage.

Apply