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3Pl Customer Success Manager Jobs (NOW HIRING)

International Warehouse Group

Be Seen First

3PL Customer Success Manager

Manhattan, NY · Remote

We are seeking a Customer Success Manager to join our growing third-party logistics (3PL) team. In this role, you will serve as the primary liaison between our warehouse operations and our valued ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

YQN

Customer Success Manager(Remote)

$80K - $120K/yr

YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and ... Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

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Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Aveva

Customer Success Manager

Philadelphia, PA · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Aveva

Customer Success Manager

Houston, TX · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

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All Jobs3Pl Customer Success Manager Jobs

3Pl Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do 3pl customer success manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for 3pl customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a 3PL Customer Success Manager typically collaborate with warehouse and logistics teams to ensure client satisfaction?

A 3PL Customer Success Manager acts as a crucial liaison between clients and internal logistics teams, including warehouse staff and transportation coordinators. They regularly communicate client requirements and resolve any service issues, ensuring that operations align with agreed-upon service levels. This role often involves coordinating meetings, monitoring KPIs, and proactively addressing potential bottlenecks to maintain smooth supply chain performance. Effective collaboration is essential for timely deliveries and high client satisfaction, making strong interpersonal and problem-solving skills key to success.

What are the key skills and qualifications needed to thrive as a 3PL Customer Success Manager, and why are they important?

To thrive as a 3PL Customer Success Manager, you need a solid understanding of logistics operations, supply chain management, and customer service, often supported by a degree in business, logistics, or a related field. Familiarity with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and CRM platforms is typically required. Strong problem-solving abilities, effective communication, and relationship-building skills set top performers apart in this role. These competencies are essential for ensuring client satisfaction, resolving issues quickly, and driving long-term partnerships in the fast-moving logistics industry.

What is the difference between 3PL Customer Success Manager vs 3PL Account Manager?

Aspect3PL Customer Success Manager3PL Account Manager
Primary FocusEnsuring customer satisfaction and retention through proactive supportManaging client accounts, sales, and service delivery
ResponsibilitiesOnboarding, ongoing support, and relationship buildingAccount growth, contract negotiations, and operational coordination
Work EnvironmentCustomer-centric, collaborative with support teamsSales-driven, operational, and client management
Required SkillsCommunication, problem-solving, logistics knowledgeSales, negotiation, logistics, and account management skills

While both roles involve client interaction within the 3PL industry, the 3PL Customer Success Manager primarily focuses on maintaining customer satisfaction and retention, whereas the 3PL Account Manager emphasizes managing client accounts and driving sales growth. Understanding these differences helps organizations assign the right roles for customer success and account development.

What is a 3PL Customer Success Manager?

A 3PL Customer Success Manager is a professional responsible for ensuring that clients who use third-party logistics (3PL) services are satisfied with the solutions provided. They act as a bridge between the logistics company and its clients, addressing concerns, resolving issues, and optimizing the overall customer experience. Their goal is to foster long-term relationships, improve client retention, and help clients achieve their operational goals through effective logistics support.
Infographic showing various 3Pl Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 58% In-person, 5% Hybrid, and 37% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
3PL Customer Success Manager

3PL Customer Success Manager

International Warehouse Group

Manhattan, NY • Remote

Full-time

Medical, Retirement, PTO

Posted 2 days ago

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Job description

We are seeking a Customer Success Manager to join our growing third-party logistics (3PL) team. In this role, you will serve as the primary liaison between our warehouse operations and our valued customers, ensuring seamless communication, compliance, and service delivery.

The ideal candidate is detail-oriented, customer-focused, and experienced in managing retailer routing and compliance requirements. You will be responsible for proactive customer check-ins, resolving escalations, and driving operational excellence.

Key Responsibilities:

  • Build and maintain strong relationships with assigned customers through regular check-ins and proactive communication.
  • Act as the first point of escalation for customer concerns; work with internal teams to resolve issues quickly.
  • Oversee routing and compliance requirements for major retailers and e-commerce partners (e.g., Walmart, Target, Amazon, Kohls etc.).
  • Ensure customers are updated on order status, inventory, and operational changes.
  • Monitor compliance with retailer/vendor requirements and internal SOPs.
  • Collaborate with operations, shipping, and billing teams to ensure seamless customer experience.
  • Track and report on customer KPIs, SLA performance, and service improvements.
  • Support onboarding of new customers, including setup, system integrations, and training.
  • Continuously look for process improvements to enhance customer satisfaction and operational efficiency.

Qualifications:

·         3+ years of experience in logistics, warehouse operations, or account management

·         Knowledge of 3PL processes and retailer compliance standards

·         Exceptional communication and problem-solving skills

·         Proficiency in Microsoft Office and warehouse management systems

 

What We Offer:

·         Competitive salary (based on experience)

·         Health, dental, and vision benefits

·         Paid time off and holidays

·         Opportunities for career growth in a rapidly expanding logistics company