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3Pl Customer Success Manager Jobs (NOW HIRING)

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

SWBC

Customer Success Manager

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

DOT Compliance Services

Customer Success Manager

Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most ...

Brains and Motion Education

Customer Success Manager

$175K - $200K/yr

Customer Success Manager Position Type: Full-Time / Exempt Reports To: Chief Revenue Officer Location: Remote (California) - field-based, with regular travel across the assigned territory Department:

New Day Executive Search

Customer Success Manager

Customer Success Manager - Insurtech / Fintech Startup We are seeking an experienced Customer Success Manager to build and lead the customer success function for a growing technology startup serving ...

New

Arcana Analytics

Customer Success Manager

Customer Success Manager Remote Job Title: Customer Success Manager About Us: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales ...

Donatestock

Customer Success Manager

Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors and nonprofits. The Customer Success Manager is a key member of the ...

Aria Systems

Customer Success Manager

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes ...

QBS LLC

Customer Success Manager

Foxboro, MA · On-site

$70K - $80K/yr

Customer Success Manager QBS LLC Foxborough, Massachusetts, United States About this position Customer Success Manager Employment Type : Full-Time Location : 5 days onsite in Foxborough, MA About QBS ...

T E C Industrial Inc

Customer Success Manager

Edina, MN · On-site

$60K - $70K/yr

Job Category Customer Success, Account Management, Client Relations * Industry SaaS, Sports Technology, Sports & Recreation * Employee Type Full Time Exempt * Required Degree 4 Year Degree * Manage ...

Revvim

Customer Success Manager

CA · Remote

$100K - $110K/yr

Position Overview The Customer Success Manager works to ensure that our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Novum Global

Customer Success Manager

Customer Success Manager (SMB/Mid-Market) We're Hiring: Customer Success Manager (SMB/Mid-Market) -- 100% Remote or Hybrid (Sydney) Want to work with a category-leading legal technology platform, own ...

New

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

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3Pl Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do 3pl customer success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for 3pl customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a 3PL Customer Success Manager?

A 3PL Customer Success Manager is a professional responsible for ensuring that clients who use third-party logistics (3PL) services are satisfied with the solutions provided. They act as a bridge between the logistics company and its clients, addressing concerns, resolving issues, and optimizing the overall customer experience. Their goal is to foster long-term relationships, improve client retention, and help clients achieve their operational goals through effective logistics support.

How does a 3PL Customer Success Manager typically collaborate with warehouse and logistics teams to ensure client satisfaction?

A 3PL Customer Success Manager acts as a crucial liaison between clients and internal logistics teams, including warehouse staff and transportation coordinators. They regularly communicate client requirements and resolve any service issues, ensuring that operations align with agreed-upon service levels. This role often involves coordinating meetings, monitoring KPIs, and proactively addressing potential bottlenecks to maintain smooth supply chain performance. Effective collaboration is essential for timely deliveries and high client satisfaction, making strong interpersonal and problem-solving skills key to success.

What are the key skills and qualifications needed to thrive as a 3PL Customer Success Manager, and why are they important?

To thrive as a 3PL Customer Success Manager, you need a solid understanding of logistics operations, supply chain management, and customer service, often supported by a degree in business, logistics, or a related field. Familiarity with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and CRM platforms is typically required. Strong problem-solving abilities, effective communication, and relationship-building skills set top performers apart in this role. These competencies are essential for ensuring client satisfaction, resolving issues quickly, and driving long-term partnerships in the fast-moving logistics industry.

What is the difference between 3PL Customer Success Manager vs 3PL Account Manager?

Aspect3PL Customer Success Manager3PL Account Manager
Primary FocusEnsuring customer satisfaction and retention through proactive supportManaging client accounts, sales, and service delivery
ResponsibilitiesOnboarding, ongoing support, and relationship buildingAccount growth, contract negotiations, and operational coordination
Work EnvironmentCustomer-centric, collaborative with support teamsSales-driven, operational, and client management
Required SkillsCommunication, problem-solving, logistics knowledgeSales, negotiation, logistics, and account management skills

While both roles involve client interaction within the 3PL industry, the 3PL Customer Success Manager primarily focuses on maintaining customer satisfaction and retention, whereas the 3PL Account Manager emphasizes managing client accounts and driving sales growth. Understanding these differences helps organizations assign the right roles for customer success and account development.

What are popular job titles related to 3Pl Customer Success Manager jobs?

For 3Pl Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various 3Pl Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Philadelphia, PA • On-site, Remote

Aria Systems
See more jobs at Aria Systemsexternal

Full-time

Re-posted 22 days ago

Key responsibilities

  • Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities

  • Guide customers through Aria's features, products, and best practices to drive adoption, optimization, and measurable value

  • Own a defined book of business with responsibility for both retention and expansion revenue

Job description

Job Description
Title: Customer Success Manager
Department: Customer Success
Location: US Remote
About Aria Systems
Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions.
Innovative companies, like Allstate, Honda, Subaru, Dover and Trimble depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business.
We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The Customer Success team is a close-knit group of team members responsible for managing, expanding and retaining Aria's customer base. With offices on the East and West coast, the Customer Success team ensures the success and growth of clients by building relationships and helping them expand their business using the Aria billing platform. This team compiles the building blocks of Aria's excellence, building relationships with the most important part of the team, the customer.
Position Summary
Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities.
The Customer Success Manager will work with enterprise customers to ensure successful adoption of the Aria platform while proactively identifying and driving growth opportunities across new business units, subsidiaries, and domestic and international geographies.
This role carries a revenue target tied to renewals and expansion. The ideal candidate is customer-centric, curious, and commercially aware, comfortable helping customers define their monetization strategies while driving measurable business outcomes for both the customer and Aria
Key Responsibilities
Customer Success & Value Delivery
  • Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
  • Guide customers through Aria's features, products, and best practices to drive adoption, optimization, and measurable value
  • Plan and deliver impactful business reviews, value reviews, and success planning sessions
  • Translate customer goals into actionable success plans and platform adoption strategies

Revenue Ownership & Growth
  • Own a defined book of business with responsibility for both retention and expansion revenue
  • Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
  • Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
  • Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
  • Forecast revenue accurately and manage deal progression using CRM and internal tools
  • Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption

Relationship Management & Advocacy
  • Build and maintain strong, multi-threaded relationships across customer organizations
  • Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
  • Serve as a trusted advisor to customer leadership
  • Nurture customer advocacy through references, case studies, and participation in customer programs

Product Feedback & Internal Collaboration
  • Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
  • Identify and elevate feature requests that improve platform usability, scalability, and global readiness
  • Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
  • Advocate for customers internally while balancing platform strategy and scalability

Operational Excellence
  • Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
  • Maintain accurate account documentation, success plans, and opportunity tracking in CRM
  • Participate in customer events and travel to customer sites 1-2 times per year as needed

Requirements
  • 3-5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
  • Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
  • Experience carrying and consistently achieving a quota
  • Proven ability to identify, develop, and close expansion opportunities within existing accounts
  • Strong communication, presentation, and relationship-building skills
  • Comfort leading strategic conversations via web conferencing and in-person meetings
  • Experience with CRM and Customer Success tools
  • Ability to manage priorities independently in a fast-paced environment
  • Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred

Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment
Apply for this position directly on our website at https://www.ariasystems.com/company/careers.
Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.
Please, no phone calls. Principals only; recruiters please do not respond to this ad.

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