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3Rd Shift Remote Desktop Support Engineer Jobs in New York, NY

BlackHawk Data

NOC Technician

Manhattan, NY · On-site +1

$60K - $70K/yr

Must be open to 3rd shift. Location: Remote BlackHawk Data is seeking a sharp, forward-thinking NOC ... Knowledge and capability to provide professional end-user desktop support * Understanding of ...

Atlas Technica

Systems Engineer - Hybrid

Stamford, CT · On-site +1

Position Name: Systems Engineer - Hybrid Reports to: Client Technology Manager Location/Type ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

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$11

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How much do 3rd shift remote desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for 3rd shift remote desktop support engineer in New York, NY is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3rd Shift Remote Desktop Support Engineer, and why are they important?

To thrive as a 3rd Shift Remote Desktop Support Engineer, you need a solid understanding of desktop operating systems, troubleshooting skills, and typically a degree in IT or related field, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools such as Remote Desktop, TeamViewer, or SCCM, and ticketing systems like ServiceNow is essential. Strong communication, problem-solving abilities, and the discipline to work independently during off-hours are standout soft skills. These skills and qualities are critical for providing timely, effective support and ensuring operational continuity during non-standard business hours.

What are some unique challenges faced by 3rd Shift Remote Desktop Support Engineers, and how can they be managed effectively?

3rd Shift Remote Desktop Support Engineers often encounter challenges such as working independently during off-peak hours and addressing urgent technical issues without immediate onsite support. Effective communication with daytime teams and thorough documentation are crucial to ensure seamless handovers and consistent service quality. Additionally, managing a sleep schedule and maintaining work-life balance are important for long-term success in this role. Building strong time-management skills and utilizing collaboration tools can help overcome these challenges.

What is a 3rd Shift Remote Desktop Support Engineer?

A 3rd Shift Remote Desktop Support Engineer is an IT professional who provides technical support for computer desktops, laptops, and related systems during overnight hours, typically outside regular business times. They assist users remotely by troubleshooting software, hardware, and network issues, ensuring systems remain operational for global teams or 24/7 businesses. Working the 3rd shift often involves handling urgent incidents, performing maintenance tasks, and minimizing downtime during off-peak hours. This role requires strong problem-solving skills, technical expertise, and effective communication to resolve user issues remotely.

What is the difference between 3Rd Shift Remote Desktop Support Engineer vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Remote Desktop Support Engineer3Rd Shift Network Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentProviding remote desktop support to end-users, troubleshooting software/hardware issuesMonitoring and maintaining network infrastructure, troubleshooting connectivity problems
Industry UsageIT support, helpdesk services, tech companiesNetwork service providers, enterprise IT departments

The 3Rd Shift Remote Desktop Support Engineer primarily focuses on assisting users remotely with desktop and software issues, requiring certifications like CompTIA A+ and MCDST. In contrast, the 3Rd Shift Network Support Technician concentrates on maintaining network infrastructure, often holding certifications like Network+ or CCNA. Both roles operate during the night shift and are essential in IT support, but they differ in technical focus and daily responsibilities.

What are the most commonly searched types of Remote Desktop Support Engineer jobs in New York, NY? The most popular types of Remote Desktop Support Engineer jobs in New York, NY are:
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3Rd Shift Remote Desktop Support Engineer jobs near you
NOC Technician

NOC Technician

BlackHawk Data

Manhattan, NY • On-site, Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

NOC Technician
Position Title: NOC Technician
Department: Managed Services Practice (MSP)
Reports To: Managed Services Operations Lead
Job Status: Part Time or Full Time
Division: Corporate
Work Shift: Must be open to 3rd shift.
Location: Remote
BlackHawk Data is seeking a sharp, forward-thinking NOC Technician to help shape mission-critical technology environments for the world's most complex enterprises.
BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country. Here at BHD, you won't just do a job, you'll build a career that matters. Our culture thrives on curiosity, collaboration, and grit.
We invest in our people, challenge them to grow, and celebrate wins together.
If you are driven to lead, learn, and leave your mark, BlackHawk Data is where you belong!
You will work alongside a highly collaborative, driven team to provide end-to-end services that truly solve business problems, not just check boxes.
The NOC Technician role would be best suited for a self-motivated, high performing NOC, Systems, or MSP Engineer. An individual who thrives on providing exceptional service to a diverse range of clients in a flexible setting: Healthcare, Financial, Educational & the Public sector.
If you are energized by complex challenges, passionate about cutting-edge tech, and eager to leave your mark on industries that keep the world moving, we want to meet you.
Make an impact. Build what matters. Grow with us.
Position Summary
The Level-1 Technician serves as the initial point of contact for all network, system, and application incidents within the Managed Services Practice. This role focuses on proactive monitoring, triage, documentation, and escalation of technical issues in customer environments, ensuring all incidents are addressed within defined Service Level Agreements (SLAs).
Essential Duties and Responsibilities
  • Monitor and respond to network, system, and infrastructure alerts using NMS (Zabbix)
  • Triage and resolve Level 1 incidents, and escalate complex issues to Level 2/3 engineering staff according to escalation guidelines
  • Create, update, and close tickets accurately within ITSM/ticketing platform (Vivantio)
  • Perform daily health and performance checks of customer environments, including systems, servers, network devices, and backups
  • Respond to inbound calls and emails from clients, providing first-level troubleshooting and customer communication
  • Document incidents, steps taken, and resolutions thoroughly in accordance with ITIL and company standards
  • Assist with scheduled maintenance activities and change implementation under the supervision of Level -2/3 engineering team
  • Collaborate with field engineers to coordinate repairs, testing, and validation of network or system functionality
  • Participate in a 24x7 shift rotation and provide on-call support as needed
  • Maintain accurate technical and runbook documentation, inventory, and customer information for supported environments

Knowledge, Skills and Abilities
  • Knowledge and capability to provide professional end-user desktop support
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)
  • Familiarity with firewalls, switches, and routers (Cisco, Fortinet, or Arista)
  • Knowledge of Windows Server administration, Active Directory, and Office 365
  • Familiarity with virtualization (VMware / Hyper-V) and cloud (Azure / AWS) concepts
  • Strong written and verbal communication skills for client and internal team interactions
  • Ability to prioritize tasks in a dynamic, high-volume operational environment
  • Demonstrated problem-solving, analytical, and troubleshooting capabilities

Education and Experience
Required:
  • 1-2 years of hands-on experience in IT helpdesk, operations, or network/systems infrastructure support
  • Exposure to network and systems monitoring tools and ticketing systems
Preferred:
  • Experience in a Managed Service Provider (MSP) environment
  • Familiarity with ITIL incident management processes
  • Basic scripting knowledge (PowerShell, Bash)

Certifications (Preferred but not required)
  • CompTIA A+, Network+, or Security+
Preferred
  • Fortinet FCF, FCA
  • ITIL 4 Foundation
  • Cisco Certified Support Technician (CCST)
Preferred:
  • Microsoft Certified Fundamentals (Azure or M365)
  • Cisco Certified Network Associate (CCNA)
  • Fortinet FCP, FCSS

Work Environment
Operates within a 24x7 Managed Services operations team. Standard professional environment with exposure to multiple systems and live alerts where response time, accurate ticket handling, and providing a highly successful client experience are critical. Visual acuity for reading, understanding, and interpreting system alerts and dashboards is fundamental to success. Potentially rotating or assigned shifts, including weekends, holidays, and after-hours coverage.
What We Offer
  • Competitive Pay.
  • Comprehensive health, dental, vision, and 401(k)
  • Regular coaching, career development, and advancement path.
  • A collaborative culture that celebrates learning, innovation, and high performance
  • Up to 22 Days PTO.

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