Cool things you will be directly involved with:
• Architecting and delivering the future-state Citrix DaaS platform within M&T Bank’s Azure tenant
• Driving innovation to support a modern, secure, cloud-first workforce
• Designing and implementing Citrix Cloud services, including:
o Citrix DaaS
o UberAgent
o Citrix Device Trust and App Protection
• Application containerization, streaming, and optimization for virtual environments
• Developing automation to streamline provisioning, access, entitlements, and lifecycle management
• Designing and delivering platform health, performance, and experience metrics, leveraging APIs, Graph, and Power BI
• Serving as a subject matter expert for Citrix and VDI-related technologies across the organization
Primary Responsibilities:
• Serve as the senior technical specialist for Citrix and VDI technologies, providing architecture guidance, engineering leadership, and hands-on implementation
• Lead the design, deployment, migration, maintenance, and monitoring of the Citrix DaaS environment in Azure
• Evaluate the existing on‑prem and/or legacy VDI platforms and develop a clear migration and modernization strategy
• Partner closely with Technology management, senior engineers, and support teams to deliver solutions that meet current and future business needs
• Design infrastructure architectures that account for security, scalability, resiliency, performance, and regulatory requirements
• Develop and maintain engineering standards, design documentation, and operational runbooks
• Collaborate with security, networking, identity, and cloud teams to ensure proper integration with Azure, Entra ID, and on‑prem systems
• Coordinate vendor engagements with Citrix and related partners as needed
• Mentor and coach junior engineers; review and provide guidance on designs, changes, and implementations
• Independently engage with business and technical stakeholders to gather requirements, assess constraints, and recommend solutions
• Promote and follow industry best practices for cloud, VDI, and endpoint virtualization technologies
• Identify risks, performance issues, or control gaps and escalate appropriately
• Ensure compliance with M&T Bank risk management, regulatory standards, and internal controls
• Support audit activities and ensure timely remediation of findings
• Complete other related duties as assigned
Education and Experience Required:
• Minimum of 8 years of combined education and professional experience in infrastructure engineering, systems design, or architecture
• Strong understanding of infrastructure and system lifecycle management, vendor best practices, and IT service management
• Demonstrated experience designing and supporting enterprise-scale virtual desktop or application delivery platforms
Education and Experience Preferred:
• Bachelor’s degree in Computer Science, Computer Engineering, or a related field
• Advanced experience with Citrix technologies, including DaaS and Citrix Cloud services
• Strong hands-on experience with Microsoft Azure, including:
• Virtual networking and hybrid connectivity
• Identity and access integration
• Security and monitoring
• Proven ability to translate complex business and technical requirements into well-structured, high-quality solutions
• Demonstrated advanced troubleshooting, analytical, and problem-solving skills
• Experience working with vendors and integrating third-party solutions
• Ability to work independently while also collaborating effectively within cross-functional teams
• Strong written and verbal communication skills, with the ability to influence and guide technical decisions
• Process-oriented, logical thinker with strong attention to detail
• Deep knowledge of server, client, virtualization, and cloud-based technologies
• Ability to complete complex tasks with minimal supervision