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Day Shift Cisco Uccx Jobs (NOW HIRING)

nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

General knowledge and ability to provide day to day support for data network infrastructure ... Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways;

nfrastructure

Cisco VoIP Technician

Albany, NY

General knowledge and ability to provide day to day support for data network infrastructure ... Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways;

ABBTECH

Senior VoIP Engineer

Quantico, VA · On-site

Provides day-to-day subject matter expert support for RKB tenant agencies * Troubleshoots voice ... Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating ...

Tucson Medical Center

Network Engineer Sr

Tucson, AZ · On-site

$98K - $134K/yr

Network Engineer Sr Job Category Information Technology Schedule Full time Shift 1 - Day Shift ... Knowledgeable with Cisco UCCX, CUCM, Finesse and other voice appliances. Knowledgeable with Cisco ...

OSC Edge

Senior Voip Engineer

Quantico, VA · On-site

Provides day-to-day subject matter expert support for RKB tenant agencies * Troubleshoots voice ... Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating ...

OSC Edge

Senior Voip Engineer

Quantico, VA · On-site

Provides day-to-day subject matter expert support for RKB tenant agencies * Troubleshoots voice ... Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating ...

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA · On-site

$112K - $154K/yr

Provides day-to-day subject matter expert support for RKB tenant agencies * Troubleshoots voice ... Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating ...

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA · On-site

$112K - $154K/yr

Provides day-to-day subject matter expert support for RKB tenant agencies * Troubleshoots voice ... Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating ...

The E Group

Be Seen First

Cisco Engineer

Atlanta, GA · On-site

$35 - $40/hr

X, UCCX, CUC, IM&P, Telepresence and Expressway, configuration, and operation, including additional ... day operations. * Supports E911 platforms, voice recording servers, paging systems, and other ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

... Mail, Cisco UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco ... Provides A/V support for day-to-day meetings, webinars, and agency wide events ensuing all A/V ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

... Mail, Cisco UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco ... Provides A/V support for day-to-day meetings, webinars, and agency wide events ensuing all A/V ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

$80 - $110/hr

... Mail, Cisco UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco ... Provides A/V support for day-to-day meetings, webinars, and agency wide events ensuring all A/V ...

Presidio

Engineer, Managed Services Contact Center

Associated shift for this role will be 12:00 pm (Noon) -9:00 pm ET. Responsibilities include ... Cisco UCCX Required Skills and Professional Experience * Bachelor's degree or the equivalent work ...

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Day Shift Cisco Uccx information

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$46.5K

$113.8K

$181K

How much do day shift cisco uccx jobs pay per year?

As of Aug 29, 2026, the average yearly pay for day shift cisco uccx in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Cisco Uccx vs Day Shift Cisco Call Center Agent?

AspectDay Shift Cisco UccxDay Shift Cisco Call Center Agent
CertificationsCCNA Collaboration, Cisco UCCX certificationsBasic customer service and Cisco certifications often preferred
Work EnvironmentTechnical support, system configuration, and troubleshooting in call centersCustomer interaction, call handling, and issue resolution
ResponsibilitiesConfigure, maintain, and troubleshoot Cisco UCCX systemsHandle inbound/outbound calls, assist customers, and document issues

While both roles operate within call centers and may require Cisco certifications, the Day Shift Cisco Uccx focuses on system management and technical support, whereas the Day Shift Cisco Call Center Agent emphasizes direct customer interaction and issue resolution. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

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Day Shift Cisco Uccx jobs near you
Infographic showing various Day Shift Cisco Uccx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Cisco VoIP Technician

Albany, NY • On-site

nfrastructure
501 - 1,000 employees
Learn more about nfrastructureexternal

Full-time

Re-posted 11 days ago

Job description

Company Description
Let's Work Together
Cisco VoIP Technician
This position is based in Albany, NY
LIFE at nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500/5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Job Description
The role: Cisco VoIP Technician
As a Cisco VoIP Technician, you will provide consultation, design, installation, support, configuration/programming, update/upgrade, maintenance, troubleshooting and repair of voice network and system components, power supply systems, peripherals, and software as required. Your experience with phone systems, related peripherals, common software programs and operating systems is essential to successful project completion. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance.
Responsibilities:
  • Install, configure and support new hardware and software infrastructure for PBX and voicemail systems (NEC Diamond and Cisco Gold).
  • Provide peripheral support of ancillary telephony systems, including but not limited to MTS Call Accounting, Voice Print Call Recording, AMTELCO Infinity and Intelligent Series, UM8700, and Well Communications paging.
  • Provide support for overhead speaker technologies.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Cisco certifications
  • Report network operational status
  • Upgrade data network equipment to the latest stable firmware releases
  • Apply configurations to routing and switching equipment
  • Apply configuration of hosted IP voice services
  • Perform basic configuration of firewalls
  • Provide remote support of on-site engineers and end users/customers during installation
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation
  • Be responsible for system maintenance of network/internet/intranet hardware
  • Complete appropriate paperwork as required for customer acceptance
  • Travel to customer locations and possess a flexible work schedule
  • Other duties as assigned

Qualifications
Requirements:
  • Foundational knowledge of installing, configuring, and maintaining network infrastructures
  • Foundational ability to troubleshoot network issues
  • Excellent verbal, written, presentation and interpersonal skills are required
  • General knowledge and ability to provide day to day support for data network infrastructure supporting voice, data video conferencing, unified communications and collaboration systems and customers.
  • Assist in monitoring network performance criteria and measurement methods.
  • Exposure to any combination of the following: Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways; Cisco-based routing; switching; wireless and ACE cluster environment

Additional Information
About nfrastructure:
nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary "nterprise" software platform delivers a highly differentiated value proposition for our customers and partners.
More information about nfrastructure can be found at www.nfrastructure.com
Apply for this job or another online today at www.nfrastructure.com/company/careers

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