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3Pl Customer Service Jobs in Iowa (NOW HIRING)

Bertelsmann-Jobs

Data Center Installer

Cumming, IA

Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... Safety, security and customer service are the priorities. YOUR TASKS * Arrive at clients' sites on ...

Bertelsmann-Jobs

Data Center Installer

Cumming, IA · On-site

Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... Safety, security and customer service are the priorities. YOUR TASKS * Arrive at clients' sites on ...

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3Pl Customer Service information

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How much do 3pl customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for 3pl customer service in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

What are popular job titles related to 3Pl Customer Service jobs in Iowa?

For 3Pl Customer Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching 3Pl Customer Service jobs in Iowa look for?

The top searched job categories for 3Pl Customer Service jobs in Iowa are:

3Pl Customer Service jobs near you

Customer Service Representative

Cedar Rapids, IA • On-site

Target Freight Management/ National Traffic Services
See more jobs at Target Freight Management/ National Traffic Servicesexternal

$38K - $45K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Customer Service Representative

Target Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics company headquartered in Pittsburgh, PA. As a national company, TFM has several offices around the US, that allows our team to encompass the technology, experience, culture, and knowledge to be a leading industry provider. We deliver effective and efficient customized freight solutions to a multitude of industries.

Job Summary and Responsibilities :

Under the direction of the Customer Service Manager, the Customer Service Representative ensures the best possible customer experience, you will resolve customer questions and offer solutions to drive company revenue. Tasks include, but are not limited to the following:

  • Maintains customer relationships
  • Understands customer demands
  • Resolve customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
  • Continuous follow up on customer issues to ensure resolution
  • Willingness to collaborate within the customer service team
  • Manage incoming calls and emails
  • Claims filing and resolution
  • Route shipments and build Bill of Ladings
  • Track shipments on various carrier sites
  • Build and develop a thorough understanding of logistics and 3PL industry
  • Point of escalation for customer and carrier issues
  • Assists in training new team members
  • Assists in managing the customer service queue
  • All other duties assigned by management

Skills and Qualifications:

  • Minimum of high school diploma or GED
  • Minimum of 1 year experience required
  • Ability to communicate effectively across all levels of both customer and carrier's organizations
  • Strong communication and phone skills
  • Problem solving and strong organizational skills with attention to detail
  • Highly motivated with an ability to work independently as well as in a group setting
  • Must have excellent phone and email communication skills and ability to multitask and assist clients after hours.
  • Solid understanding of MS Office, Windows, and basic business software

Perks and Benefits:

  • Medical, Dental and Vision insurance
  • Life, Spousal Life, Child Life Insurances
  • Short Term Disability
  • Long Term Disability
  • 401k with employer match
  • Unlimited PTO
  • Holiday Pay

TFM is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Salary: $38,000.00 - $45,000.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person, Hybrid, Remote

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