ZipRecruiter

Log In

1

3Pl Customer Service Jobs in Indiana (NOW HIRING)

Morales Group

General Manager (62508)

Whitestown, IN · On-site

Direct BPO operations including data entry, order management, billing, and customer service ... Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management * Minimum 5 ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

... 5 global 3PL. We believe that our employees are the key to our success. We want to engage and ... Revenue & Retention Support • Support contract renewals, service expansions, and upsell ...

Plastics & Bag Manufacturing

Be Seen First

Warehouse Manager / Shipping / Receiving

Fort Wayne, IN · On-site

Manage inbound and outbound transportation activities, coordinating with suppliers, carriers, 3PL ... Partner with Production, Purchasing, Customer Service, and Planning to align material availability ...

Urgent

Plastics & Bag Manufacturing

Be Seen First

Warehouse Manager / Shipping / Receiving

Fort Wayne, IN · On-site

Manage inbound and outbound transportation activities, coordinating with suppliers, carriers, 3PL ... Partner with Production, Purchasing, Customer Service, and Planning to align material availability ...

Urgent

Plastics & Bag Manufacturing

Be Seen First

Warehouse Manager / Shipping / Receiving

Fort Wayne, IN · On-site

Manage inbound and outbound transportation activities, coordinating with suppliers, carriers, 3PL ... Partner with Production, Purchasing, Customer Service, and Planning to align material availability ...

Urgent

HandledNow, LLC

Logistics Coordinator

Lafayette, IN · On-site

$20/hr

Provide coaching and training to develop the customer service staff. Dependable attendance Ensure all drivers are trained and utilizing their PeopleNet properly. Proactive communication to 3PL on any ...

RJ Logistics

Carrier Sales Representative

Indianapolis, IN · On-site

$50K/yr

... 3PL). You'll negotiate, problem-solve, build lasting partnerships, and make an immediate impact on ... Deliver Outstanding Customer Service * Monitor shipments from pickup through delivery to ensure ...

RJ Logistics

Enterprise Sales Executive

Indianapolis, IN · On-site

$500K/yr

... 3PL, freight brokerage, and transportation logistics. In this senior-level role, you'll own the ... service execution and account retention * Utilize CRM (HubSpot) and TMS systems to manage pipeline ...

RJ Logistics

Enterprise Sales Executive

Indianapolis, IN · On-site

$500K/yr

... 3PL, freight brokerage, and transportation logistics. In this senior-level role, you'll own the ... service execution and account retention * Utilize CRM (HubSpot) and TMS systems to manage pipeline ...

previous page

Showing results 41-60

All Jobs3Pl Customer Service Jobs3Pl Customer Service Jobs in Indiana

3Pl Customer Service information

See Indiana salary details

$9

$17

$25

How much do 3pl customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for 3pl customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

What are popular job titles related to 3Pl Customer Service jobs in Indiana?

For 3Pl Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching 3Pl Customer Service jobs in Indiana look for?

The top searched job categories for 3Pl Customer Service jobs in Indiana are:

What cities in Indiana are hiring for 3Pl Customer Service jobs?

Cities in Indiana with the most 3Pl Customer Service job openings:

3Pl Customer Service jobs near you

General Manager (62508)

Morales Group

Whitestown, IN • On-site

Other

Re-posted 28 days ago

Job description

About Accion Performance:
Accion Performance is the science of supply chain and a Morales Group company. We take logistics to the next level by helping manufacturers and distribution centers control their supply chain operations. We design performance-based operational approaches that increase productivity and achieve operational objectives - allowing our customers to focus on core business objectives. Learn more: https://accion.work/
Why Accion Performance?
We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.
If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.
The Position:
The General Manager is a senior executive responsible for the full operational and commercial leadership of a multi-service logistics and supply chain solutions operation encompassing Value-Added Services (VAS), Business Process Outsourcing (BPO), Third-Party Logistics (3PL), including pallet in pallet out, just in time fulfillment, and ecommerce fulfillment. This role drives probability growth, operational excellence, and client satisfaction while developing high-performing teams and ensuring compliance across all business units. The General Manager actively supports revenue growth by ensuring the division remains "Sales Ready" at all times while acting as the primary face and ambassador of the organization.
The Duties:
Strategic Leadership & Business Development
  • Develop and execute annual and multi-year strategic business plans
  • Lead commercial growth by identifying new clients, markets, and service opportunities
  • Build and sustain C-suite and senior-level client relationships
  • Drive contract negotiations, renewals, and expansion of existing accounts
  • Represent the organization in industry forums, trade associations, and networking events
  • Monitor market trends, competitor activity, and emerging technologies to inform strategy
  • Collaborate with the executive team on M&A evaluation and integration activities
  • Develop pricing strategies aligned with value delivery and margin targets
Operational Excellence - Warehousing
  • Provide strategic oversight of warehouse operations, including inbound, outbound, storage, and inventory management, through site leadership teams
  • Direct the implementation and optimization of WMS/TMS platforms to enhance visibility, control, and scalability
  • Hold site leadership accountable for SLA compliance, KPI achievement, and continuous improvement performance
  • Guide capacity planning, space utilization, and capital investment decisions in partnership with warehouse leaders
  • Ensure adherence to HSEQ standards by establishing policies and monitoring execution across all locations
  • Oversee inventory governance, including accuracy, cycle counting, and loss prevention programs

Operational Excellence - VA
  • Oversee VAS operations (kitting, pick-and-pack, labeling, rework, assembly) through site-level leadership
  • Establish performance standards and ensure execution through operational managers
  • Drive continuous improvement initiatives (Lean, Six Sigma, 5S) within VAS functions to improve efficiency and reduce waste
  • Monitor KPI performance and ensure alignment with customer requirements and SLAs
  • Support scalability and process standardization across VAS operations to meet changing business demands

3PL Network & Supply Chain Management
  • Lead end-to-end supply chain operations, including 3PL network, warehousing, transportation, and fulfillment.
  • Manage and optimize relationships with 3PL partners, carriers, and vendors, including contracts and SLAs.
  • Oversee inventory planning and distribution to balance service levels and cost efficiency.
  • Monitor KPIs (on-time delivery, fill rate, cost per order) and drive performance improvements.
  • Develop and execute transportation strategies across all modes.
  • Ensure system integration and visibility across WMS, TMS, and ERP platforms.
  • Collaborate cross-functionally to align supply chain with business goals.
  • Lead budgeting, cost control, and continuous improvement initiatives.
  • Build and manage high-performing operations teams.

Business Process Outsourcing (BPO)
  • Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy
  • Define and enforce service delivery frameworks, SOPs, and quality benchmarks
  • Ensure technology platforms, automation tools, and workflows meet client requirements
  • Oversee transition and transformation projects for new BPO contracts
  • Lead client onboarding, solution design, and operational implementation for new accounts
  • Drive adoption of RPA, AI, and digital tools to enhance BPO productivity and profitability
  • Manage client governance forums including regular reporting and performance reviews
  • Monitor BPO-specific compliance requirements including data security and privacy (GDPR, ISO, GMP, ISF)
  • Identify and capitalize on cross-selling opportunities between service line customers and vendors. Supp
  • Negotiate freight contracts and oversee carrier performance that directly affects customers

Financial Management
  • Own the full P&L across all business units with accountability for revenue and margin
  • Develop annual budgets, rolling forecasts, and long-range profitability plans
  • Monitor cost structures vs customer pricing and drive productivity improvements to protect margin
  • Approve capital expenditure and manage ROIC across the asset base
  • Assist the CFO in collections when necessary
  • Develop a Cost Conscience organization to empower staff to make sound decisions that benefit the organization
  • Establish departmental monthly reporting and monitor financial performance to report to the Board and Executive Committee
  • Ensure timely and accurate billing through systematic excellence and staff training by assuring all transactions are captured
  • Conduct regular commercial reviews with clients to address profitability and risk
  • Identify and action cost-out programs without compromising service quality

People Leadership & Culture
  • Lead, coach, and develop a multi-disciplinary team of department heads and managers
  • Define organizational structure, role clarity, and workforce plans
  • Foster a high-performance culture grounded in accountability, safety, and inclusion
  • Drive employee engagement and manage retention across a multi-site workforce
  • Implement succession planning and leadership development programs
  • Manage enterprise-wide performance review and compensation frameworks
  • Partner with HR on talent acquisition, onboarding, and organizational development
  • Champion change management initiatives and organizational transformation programs

The Qualities:
Essential
  • Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field
  • Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management
  • Minimum 5 years in a senior General Management or Operations Director role
  • Proven full P&L ownership and track record of financial performance delivery
  • Demonstrated experience managing multi-site, multi-service logistics operations
  • Strong commercial acumen with experience in contract negotiation and business development & retention
  • Working knowledge of WMS, TMS, and ERP systems (e.g., SAP, Manhattan, Oracle, Blue Yonder)
  • Experience with VAS operations including kitting, assembly, and co-packing

Highly Desirable
  • Experience managing BPO or shared services operations
  • Lean Six Sigma Green Belt or Black Belt certification
  • Exposure to automation, robotics (AMR/AGV), and warehouse technology modernization
  • Experience in regulated industries such as healthcare, FMCG, retail, or e-commerce
  • Professional memberships: CILT, APICS/ASCM, or equivalent logistics/supply chain body

Core Competencies
Strategic Vision and Business Acumen
Operational Excellence & Process Optimization
Commercial & Financial Governance
Client Relationship Development & Management
Change Management & Transformation
Agility and Resilience
Staff Mentorship & Team Development
Data-Driven Decision Making
Risk Management & Compliance
Communication & Executive Presence
Innovation & Technology Adoption
Cross-Functional Collaboration
End to End Solutions Innovator
What we value:
Be Humble
Show up with no Ego and serve others.
Be Courageous
Be willing to step out for what is right and use your voice.
Be a Light
Shine bright when there is darkness.
Be Gritty
Stay hungry, overcome challenges, produce results
Accion Performance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply