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3Pl Customer Service Jobs in Indiana (NOW HIRING)

ACCION SERVICES LLC

General Manager

Whitestown, IN · On-site

$180 - $260/hr

Direct BPO operations including data entry, order management, billing, and customer service ... Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management * Minimum 5 ...

ACCION SERVICES LLC

General Manager

Indianapolis, IN · On-site

$180 - $260/hr

Direct BPO operations including data entry, order management, billing, and customer service ... Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management * Minimum 5 ...

Morales Group

General Manager (62508)

Whitestown, IN · On-site

$150 - $190/hr

Direct BPO operations including data entry, order management, billing, and customer service ... Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management * Minimum 5 ...

Morales Group

General Manager (62508)

Indianapolis, IN · On-site

$150 - $190/hr

Direct BPO operations including data entry, order management, billing, and customer service ... Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management * Minimum 5 ...

Morales Group

General Manager (62508)

Whitestown, IN · On-site

Direct BPO operations including data entry, order management, billing, and customer service ... Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management * Minimum 5 ...

Morales Group

General Manager (62508)

Whitestown, IN · On-site

Direct BPO operations including data entry, order management, billing, and customer service ... Minimum 10 years' experience in logistics, 3PL, warehousing, or supply chain management * Minimum 5 ...

DHL

Client Support Lead

Indianapolis, IN · On-site

Experience: 1-2 years of customer service experience in a third-party logistics (3PL) environment. REQUIRED SKILLS * Excellent verbal and written communication skills in English. * Ability to ...

HandledNow, LLC

Logistics Coordinator

Lafayette, IN · On-site

$20/hr

Provide coaching and training to develop the customer service staff. Dependable attendance Ensure all drivers are trained and utilizing their PeopleNet properly. Proactive communication to 3PL on any ...

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Showing results 21-40

All Jobs3Pl Customer Service Jobs3Pl Customer Service Jobs in Indiana

3Pl Customer Service information

See Indiana salary details

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How much do 3pl customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 3pl customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

What are popular job titles related to 3Pl Customer Service jobs in Indiana? For 3Pl Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 3Pl Customer Service jobs in Indiana look for? The top searched job categories for 3Pl Customer Service jobs in Indiana are:
What cities in Indiana are hiring for 3Pl Customer Service jobs? Cities in Indiana with the most 3Pl Customer Service job openings:
3Pl Customer Service jobs near you

Warehouse Customer Service Representative - 1st Shift

Kuehne+Nagel

Brownsburg, IN • On-site

$26.72/hr

Full-time

Medical, Retirement

Posted 5 days ago

Job description

Warehouse Customer Service Representative - 1st Shift
It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.
As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday - Thursday, 5:00 AM - 3:30 PM. The pay rate is $26.72 per hour with weekly pay.
How you create impact
  • Manage daily inbound schedules, monitor receiving queues, and confirm appointment bookings with carriers and clients
  • Validate all inbound paperwork (COAs, packing lists, BOLs, ASN data, temperature logs) for completeness and compliance with pharmaceutical standards
  • Ensure receiving processes meet GDP, FDA, DEA, and client-specific requirements; escalate discrepancies immediately
  • Serve as the main contact for inbound-related inquiries, providing timely updates on shipment status, discrepancies, and resolutions
  • Enter and maintain inbound orders in WMS/ERP systems; verify ASN accuracy; ensure real-time data integrity
  • Investigate receiving variances, damaged goods, temperature excursions, or missing documentation; coordinate corrective actions with warehouse and QA
  • Generate daily/weekly inbound reports, monitor KPIs (OTIF, receiving turnaround time, discrepancy rate), and support continuous improvement
  • Work closely with warehouse leads, QA, inventory control, and transportation teams to ensure smooth inbound flow
  • Assist with new client setup, SOP alignment, and documentation requirements for inbound processes
  • Temperature-Controlled Handling - Verify cold-chain documentation, ensure proper handling instructions are communicated, and escalate any temperature deviations

What we would like you to bring
  • High school diploma or equivalent
  • 2+ years of full-time customer service experience in a warehousing or distribution environment
  • Experience in pharmaceutical logistics, 3PL operations, or regulated supply chain is strongly preferred
  • Maintains strong client relationships and service excellence
  • Excellent communication, documentation accuracy, and problem-solving skills
  • Intermediate skills in Microsoft Excel, Outlook, and Teams
  • Strong ability to quantify results and create accurate reporting
  • Experience with Blue Yonder or any Warehouse Management System (WMS)
  • English fluency (written and verbal)

What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- Onsite
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com
Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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