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3Pl Account Director Jobs (NOW HIRING)

Flexport

3PL Customer Success Manager

New York, NY

Experience in account management or client-facing operations, translating operational performance ... Proven ability to hold external partners accountable to SLAs without direct authority over their ...

Activated Scale Inc.

Fractional SDR Selling to 3PL

$2.5K/mo

Must have prior experience selling to Director Titles and above at IT teams in Mid Market and Enterprise 3PL Companies * The client will provide the target account list of 3PL's * Validate BANT ...

Flexport

3PL Customer Success Manager

Chicago, IL

Experience in account management or client-facing operations, translating operational performance ... Proven ability to hold external partners accountable to SLAs without direct authority over their ...

Flexport

3PL Customer Success Manager

Atlanta, GA

Experience in account management or client-facing operations, translating operational performance ... Proven ability to hold external partners accountable to SLAs without direct authority over their ...

Flexport

3PL Customer Success Manager

Chicago, IL · On-site

Experience in account management or client-facing operations, translating operational performance ... Proven ability to hold external partners accountable to SLAs without direct authority over their ...

VeriShip

Senior Account Executive

KS · On-site +1

The Account Executive (3PL Vertical) is responsible for closing new logo deals within the 3PL ... Direct experience selling into 3PLs, fulfillment centers, carriers, or transportation providers

International Warehouse Group

Be Seen First

3PL Logistics Routing, Compliance & Office Manager

Hamilton, NJ · Remote

$85K - $105K/yr

Key Responsibilities Client Onboarding & Account Management * Lead onboarding of new clients from ... Knowledge of parcel, LTL, FTL, and retailer-direct shipping operations. * Excellent project ...

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3Pl Account Director information

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$58.5K

$113.3K

$190K

How much do 3pl account director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for 3pl account director in the United States is $113,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $122,500.00 per year, depending on experience, location, and employer.

What is a 3PL account director?

A 3PL Account Director is a senior manager responsible for overseeing relationships between a business and its third-party logistics (3PL) providers. They ensure that logistics services such as warehousing, transportation, and distribution meet the company's standards and contractual obligations. The role involves managing service levels, negotiating contracts, resolving issues, and optimizing supply chain efficiency. Account Directors often act as the main point of contact between their company and 3PL partners, working to align logistics strategies with business goals.

What are the key skills and qualifications needed to thrive as a 3PL account director, and why are they important?

To thrive as a 3PL Account Director, you need strong logistics management expertise, a solid understanding of supply chain operations, and a relevant bachelor's degree, often in business or logistics. Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and proficiency in data analysis tools are typically required. Exceptional relationship-building, negotiation, and problem-solving skills set top performers apart in this client-facing role. These abilities are crucial for efficiently managing client accounts, optimizing supply chain performance, and ensuring customer satisfaction in a competitive logistics environment.

How does a 3PL account director typically collaborate with clients and internal teams to drive supply chain improvements?

A 3PL Account Director plays a key role in bridging communication between clients and various internal departments such as operations, IT, and customer service. They regularly meet with clients to understand their logistics goals, analyze performance metrics, and identify opportunities for process optimization. Internally, they coordinate with cross-functional teams to implement solutions, ensure service level agreements are met, and proactively address any operational challenges. This collaborative approach not only enhances client satisfaction but also drives continuous improvement across the supply chain.

What is the difference between 3Pl Account Director vs 3PL Operations Manager?

Aspect3Pl Account Director3PL Operations Manager
CredentialsBachelor's degree, industry certifications often preferredBachelor's degree, relevant logistics certifications
Work EnvironmentStrategic client management, high-level planningOperational oversight, day-to-day logistics management
Employer & Industry UsageUsed in logistics and supply chain companies for client relationsCommon in warehousing and distribution centers for operations

The 3Pl Account Director focuses on strategic client relationships and account growth, while the 3PL Operations Manager handles daily logistics operations. Both roles require logistics knowledge and industry certifications, but differ in scope and responsibilities.

More about 3Pl Account Director jobs
What cities are hiring for 3Pl Account Director jobs? Cities with the most 3Pl Account Director job openings:
What states have the most 3Pl Account Director jobs? States with the most job openings for 3Pl Account Director jobs include:
What job categories do people searching 3Pl Account Director jobs look for? The top searched job categories for 3Pl Account Director jobs are:
3Pl Account Director jobs near you
Infographic showing various 3Pl Account Director job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $113,343 per year, or $54.5 per hour.

3PL Customer Success Manager

Flexport

New York, NY

Full-time

Re-posted 15 hours ago

Flexport rating

4.4

Company rating: 4.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA compliance, manage onboarding, and drive client retention by translating complex supply chain metrics into actionable business value. It's a client-facing, cross-functional role, and you'll be a key voice in how Flexport delivers on its commitments to fulfillment clients.

You will:

  • Client Success & Operational Liaison: Be the client's day-to-day point of contact, connecting them with warehouse, inventory, and tech teams to resolve fulfillment issues.
  • Partner Oversight & SLA Accountability: Serve as Flexport's primary POC for assigned 3PL/4PL partners, inspecting sites and holding them accountable for SLAs on receiving, shipping, inventory accuracy, and packing quality. Coach teams of 30 to 100 at partner facilities and drive corrective action when needed.
  • Forecasting & Capacity Planning: Share SNOP forecasts with partners and confirm labor and capacity plans align to demand.
  • Billing & Invoice Management: Review and approve 3PL/4PL invoices and resolve discrepancies with partner teams.
  • Process & Systems Compliance: Ensure partners follow Flexport SOPs and use our WMS correctly; troubleshoot system issues on the ground and reinforce best practices through hands-on support and training.
  • Client Onboarding: Guide new merchants through WMS and OMS integration for a smooth transition into Flexport's fulfillment network.
  • Performance Reporting: Deliver client-facing reports on inventory turns, shipping volume, and logistics efficiency to guide business reviews.
  • Escalation Management: Own high-pressure escalations involving inventory loss, delayed shipments, or compliance fines, resolving quickly and communicating transparently with clients.
  • Retention & Growth: Build long-term client trust through consistent operational reliability.
  • Build the Function: Document how Flexport works with 4PL partners, including processes, escalation paths, and performance standards.

You Should Have:

  • 3+ years of hands-on experience in a warehouse, fulfillment, or 3PL/4PL operations environment, with working knowledge of floor-level workflows.
  • 2+ years managing or coaching a team in a fulfillment, warehouse, or 3PL setting.
  • Experience in account management or client-facing operations, translating operational performance into business outcomes.
  • Proven ability to hold external partners accountable to SLAs without direct authority over their staff.
  • Comprehensive, practical knowledge of WMS operations: capable of identifying root causes, training staff, and resolving system complications rather than merely managing daily operations.
  • Strong reporting and data analysis skills: experience building and interpreting KPI dashboards (Excel or BI tools) and turning data into clear recommendations.
  • Polished client-facing communication skills: experience leading business reviews and presenting performance data to external stakeholders, including navigating difficult conversations.
  • Experience building structure and process in fast-paced, evolving environments.

Nice-to-Haves:

  • Experience managing merchant onboarding or system integrations
  • Familiarity with client business reviews (QBRs) or account growth conversations
  • International logistics or supply chain experience

Before You Apply:

  • Availability: Client fulfillment issues can arise outside standard business hours; you'll need to be reachable and able to manage your own time to match.
  • Travel: You will visit partner and client sites regularly, including some travel outside your home region. A valid passport is required.
The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.
The US base salary range for this position (this does not include bonus, equity and benefits):
$64,800—$89,100 USD
Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

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