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311 Phone Operator Jobs (NOW HIRING)

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

Overview Telephone Operator Willamette Valley Cancer Institute is seeking a Telephone Operator to ... Offers a friendly and helpful phone experience for all callers. * Assists with clerical tasks as ...

Iowa Digestive Disease Center

Telephone operator

Clive, IA

$15.25 - $19/hr

Patient Services Representative (Telephone Operator) We are seeking two dependable, patient-focused ... first phone call. What you'll do: Answer a high volume of incoming calls in a professional and ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone Company ... Ability to handle phone calls in a calm and professional manner in all circumstances * Ability to ...

KCOA

Medical Clinic Operator

Leawood, KS · On-site

$19.50/hr

Provides a pleasant and helpful phone contact for callers. The ideal candidate for the Telephone Operator will have the following background and experience: * High School diploma or equivalent

Larkin Community Hospital

TELEPHONE OPERATOR

Hialeah, FL · On-site

$14.75 - $18.25/hr

The Telephone Operator plays a critical role in managing and facilitating effective communication ... Experience with multi-line phone systems and call center software. * Familiarity with customer ...

Pencor Services, Inc.

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone Company ... Ability to handle phone calls in a calm and professional manner in all circumstances * Ability to ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone Company ... Ability to handle phone calls in a calm and professional manner in all circumstances * Ability to ...

UFC Gym

Dues Operator

Chicago, IL · On-site

$17.05 - $18.05/hr

Dues Operator Position Summary The Dues Operator is responsible for managing collections on past ... Proactively contact members with past due balances via phone and email * Manage a consistent ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

Overview Telephone Operator Willamette Valley Cancer Institute is seeking a Telephone Operator to ... Offers a friendly and helpful phone experience for all callers. * Assists with clerical tasks as ...

New England Baptist Hospital

$17.75 - $22/hr

To answer the phone in a polite and professional manner. Listen to call and respond in a warm ... Operators are expected to be familiar with names, extension numbers, ID numbers and terminology ...

The US Oncology Network

Telephone Operator

Nashville, TN

$15.75 - $19.50/hr

Provides a pleasant and helpful phone contact for callers. * Responsible for opening and closing ... At least 2-3 years of operator experience, preferably in a medical setting. Physical Demands: The ...

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311 Phone Operator information

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$9

$17

$25

How much do 311 phone operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for 311 phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between 311 Phone Operator vs Customer Service Representative?

Aspect311 Phone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies by industry
Work EnvironmentPublic service call centers, government officesVarious settings including call centers, retail, corporate offices
Employer & IndustryMunicipal government, public service agenciesPrivate companies, government agencies, nonprofits
Common Search & ComparisonYesYes

The main difference is that 311 Phone Operators primarily handle public service inquiries for municipal governments, providing information and assistance related to city services. Customer Service Representatives work across various industries, assisting customers with products, services, or support. While both roles involve communication skills and call handling, 311 Phone Operators focus on public sector information, whereas Customer Service Representatives serve private sector clients.

Is working for a 311 Phone Operator a good job?

A 311 Phone Operator is a customer service role that involves handling calls related to city services and public inquiries. It typically requires good communication skills, patience, and familiarity with call center technology; the job can offer stable hours and benefits depending on the employer. Overall, it can be a reliable entry-level position with opportunities for advancement in public service agencies.

What do 311 Phone Operators do?

311 Phone Operators handle calls from the public to provide information, assist with non-emergency services, and direct inquiries to appropriate departments. They use communication skills, often work in call centers, and may utilize specialized software to log and track requests. The role typically requires good customer service skills and the ability to handle high call volumes efficiently.

What cities are hiring for 311 Phone Operator jobs?

Cities with the most 311 Phone Operator job openings:

What states have the most 311 Phone Operator jobs?

States with the most job openings for 311 Phone Operator jobs include:

What are popular job titles related to 311 Phone Operator jobs?

For 311 Phone Operator jobs, the most frequently searched job titles are:

Infographic showing various 311 Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

Eugene, OR • On-site

The US Oncology Network
Health Care and Social Assistance • 10K+ employees
Learn more about The US Oncology Networkexternal

$19 - $27.18/hr

Full-time

Life, Retirement

Re-posted 14 days ago

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

Job description

Overview
Telephone Operator
Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves answering, directing, and triaging incoming calls to our clinic, so strong communication skills and experience with complex multi-line phone systems are essential. Ideal candidates will be highly organized and able to multitask effectively in a fast-paced environment. While experience in a medical office is preferred, it is not required.
The general pay scale for this position at WVCI is $19.00-$27.18. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.
Benefits: M/D/V, Life Ins., 401(k)
Employment Type: Onsite, Full Time
Location: Eugene, OR
Responsibilities
  • Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.
  • Accurately takes and relays messages in a timely manner.
  • Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
  • Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
  • Offers a friendly and helpful phone experience for all callers.
  • Assists with clerical tasks as assigned to support departmental workflow.
  • Other duties as assigned.

Qualifications
  • High school diploma or equivalent required.
  • At least one (1) year of office experience, preferably in a medical/clinical setting

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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