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311 Phone Operator Jobs (NOW HIRING)

Optim

Phone Operator - Savannah, GA

Savannah, GA · On-site

$15.25 - $18.75/hr

Optim Orthopedics is seeking a full time Phone Operator for our Savannah, location. Job Requirements: * Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using ...

GI Alliance

Phone Operator Specialist (31732)

Flowood, MS · On-site

$13.50 - $17/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include, but are not limited to, the following: Position purpose Provide a full range of telephone switchboard ...

GI Alliance

Phone Operator Specialist (32403)

Austin, TX · On-site

$16 - $20/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include, but are not limited to, the following: Position purpose Provide a full range of telephone duties ...

Easy HR Group

Outbound Phone Operator - VA

$16.75 - $20.75/hr

We are seeking a Virtual Assistant with Outbound Operator Experience to join our team. The primary responsibility of this role is to follow up on leads received in our system and book appointments.

UFC Gym

Dues Operator

Morgan Park, IL · On-site

$17.05 - $18.05/hr

Dues Operator Position Summary The Dues Operator is responsible for managing collections on past ... Proactively contact members with past due balances via phone and email * Manage a consistent ...

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

Patient Services Representative (Telephone Operator) We are seeking two dependable, patient-focused ... first phone call. What you'll do: Answer a high volume of incoming calls in a professional and ...

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311 Phone Operator information

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$9

$17

$25

How much do 311 phone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for 311 phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between 311 Phone Operator vs Customer Service Representative?

Aspect311 Phone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies by industry
Work EnvironmentPublic service call centers, government officesVarious settings including call centers, retail, corporate offices
Employer & IndustryMunicipal government, public service agenciesPrivate companies, government agencies, nonprofits
Common Search & ComparisonYesYes

The main difference is that 311 Phone Operators primarily handle public service inquiries for municipal governments, providing information and assistance related to city services. Customer Service Representatives work across various industries, assisting customers with products, services, or support. While both roles involve communication skills and call handling, 311 Phone Operators focus on public sector information, whereas Customer Service Representatives serve private sector clients.

Is working for a 311 Phone Operator a good job?

A 311 Phone Operator is a customer service role that involves handling calls related to city services and public inquiries. It typically requires good communication skills, patience, and familiarity with call center technology; the job can offer stable hours and benefits depending on the employer. Overall, it can be a reliable entry-level position with opportunities for advancement in public service agencies.

What do 311 Phone Operators do?

311 Phone Operators handle calls from the public to provide information, assist with non-emergency services, and direct inquiries to appropriate departments. They use communication skills, often work in call centers, and may utilize specialized software to log and track requests. The role typically requires good customer service skills and the ability to handle high call volumes efficiently.

What cities are hiring for 311 Phone Operator jobs?

Cities with the most 311 Phone Operator job openings:

What states have the most 311 Phone Operator jobs?

States with the most job openings for 311 Phone Operator jobs include:

What are popular job titles related to 311 Phone Operator jobs?

For 311 Phone Operator jobs, the most frequently searched job titles are:

Infographic showing various 311 Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Phone Operator - Savannah, GA

Savannah, GA • On-site

Optim
See more jobs at Optimexternal

$15.25 - $18.75/hr

Full-time

Retirement, PTO

Re-posted 25 days ago

Job description

Optim Orthopedics is seeking a full time  Phone Operator for our Savannah, location. 

Job Requirements: 

  • Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.  Promptly and accurately transfers and directs all incoming calls. 
  • Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors while answering and routing phone calls.  Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
  • Accurately enters all patient demographics and insurance information into the system as required if providing coverage.  
  • Maintains a professional demeanor even when callers are upset.  Prevents, calms, or defuses irate callers and patients by working with them to properly identify their concerns and direct the call appropriately.  Uses proper discretion and judgement when contacting a supervisor if necessary.
  • Provides directions and general information to patients to include the required script for their appointment and provider protocols.
  • Maintains a high level of confidentiality when servicing patients.
  • Performs routine and some non-routine, continuous work involved with the operation of telephone call center.  Must have adequate hearing to answer phone and speak with patients in a clear and professional tone and manner. 
  • Maintains a knowledge of the practice “phone tree” therefore transferring calls appropriately.
  • May be required to work flexible hours and some weekends.
  • Maintains area of special assignment.
  • Other duties as assigned.

Optim Offers:   

  • Competitive Pay     
  • Company Benefits     
  • Paid Time Off 
  • Holiday Pay     
  • 401K Plan  

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